topic Re: Photo editor Crashing! in Z Series

Photo editor Crashing!

Ozgur — Mon, 30 Mar 2015 23:37:40 GMT

Hi everybody, photo editor says "unfortunately application stop." When I location setting is turn off application works well. How can I fixing this issue?

Re: Photo editor Crashing!

Jake-SonyXperia — Mon, 30 Mar 2015 23:41:24 GMT

Hi Ozgur,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

Try clearing the apps data.

Menu > Settings > Apps > All > Photo Editor > Clear Data.

let us know how you get on.

Re: Photo editor Crashing!

Ozgur — Mon, 30 Mar 2015 23:54:17 GMT

Thanks for your reply, but still same issue, nothing changes.

Re: Photo editor Crashing!

Jake-SonyXperia — Tue, 31 Mar 2015 00:25:10 GMT

In the original statement you say when you have location turned off it works, are you referring to the Location option within the Settings menu?

Re: Photo editor Crashing!

Ozgur — Tue, 31 Mar 2015 00:45:03 GMT

Yes application normally doesn't work. If I turned off location setting application works Normal.
If location is set to high accuracy or battery saving, editor doesn't work. I don't know why? How can I solve?

Re: Photo editor Crashing!

Jake-SonyXperia — Tue, 31 Mar 2015 00:55:36 GMT

Are you able to run this in Safemode and let me know if the same issues occurs.

Safemode instructions

Re: Photo editor Crashing!

Ozgur — Tue, 31 Mar 2015 01:07:33 GMT

In safe mode working normal. So what I have to do?

Re: Photo editor Crashing!

Jake-SonyXperia — Tue, 31 Mar 2015 01:27:41 GMT

I see, this would generally indicate that third party software may be causing this issue.

I suggest removing any new apps you may have downloaded recently or ones close to when the issue started to occur.

Also try booting back in to normal mode and see if the issue continues, as in some cases simply booting in to Safemode can resolve software glitches.

Re: Photo editor Crashing!

Ozgur — Tue, 31 Mar 2015 01:35:01 GMT

Thanks I will try to find and will share here.

Re: Photo editor Crashing!

Ozgur — Tue, 07 Apr 2015 22:48:38 GMT

I uninstall all third party software but nothing changes still I didn't find to problem.

Re: Photo editor Crashing!

Jake-SonyXperia — Thu, 09 Apr 2015 01:35:20 GMT

In this case I can only advise that you perform a backup of content and then trying a software repair to help resolve this issue.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Re: Photo editor Crashing!

Ozgur — Thu, 16 Apr 2015 00:55:34 GMT

Thanks Now working Normal

Re: Photo editor Crashing!

Jake-SonyXperia — Thu, 16 Apr 2015 01:07:12 GMT

Great news, were happy to hear this news

Re: Photo editor Crashing!

svegress — Thu, 02 Jul 2015 16:25:25 GMT

I have already mentioned this issue on Google Plus support but thought I should repeat here with the work around I have found. I have tried this on both a Z1 and a Z3 so know that this is not some wacky error on a particular phone.
The problem seems to stem from the brand new Google Photos upgrade. The error only started on each phone after upgrading to the new style Photos either the downgraded, simpler editor. On both phones turning the WiFi enhancedment to the GPS allowed the Sony app to work correctly.
But the price of this workaround is that the Google Photos app cannot save edits.
So, in order to use my extensive Google cloud based photo archive, I am being forced to disable The Sony Album app completely. This has, as the warnings point out, consequences. In particular, the tiny picture on the bottom right of the camera view, no longer opens the previous shot(a function of Album)
Sony has a powerful camera in the Xperia series. Some of the add-ons are toys for the kiddies and social networking freaks but much is truly useful enhancement(eg the surprising easy and useful 'manual', the informative 'Info-eye' and the nicely thought through 'Sweep' that outdoes any available stitcher app)
Like it or not, Sony must ensure that Xperia always works as a supplement rater than a replacement for Android. I have been committed to Android since the first Nexus and Sony Xperia has been my hardware of choice for my last three phones and led me to choosing the Alpha 6000 as my heavy photographic artillery.
Please use your influence with the Google people to solve this serious breakdown in software coordination.