topic Re: Touchscreen doesnt work anymore, Display suddenly broken in Z Series

Touchscreen doesnt work anymore, Display suddenly broken

ba1anna8ba — Sun, 14 Jun 2015 13:14:39 GMT

Hello,

this morning my touchscreen suddenly stopped working. I cant use it anymore. I had a look at the display and saw that it is broken, but it didnt fall down. So I want to send it to reparation, but I cant search for the IMEI number. What can I do? And did anyone else have the same problem?

Re: Touchscreen doesnt work anymore, Display suddenly broken

Uliwooly — Sun, 14 Jun 2015 15:46:07 GMT

@ba1anna8ba

There are myriad reasons as to why a screen will stop working, look for the point of impact, but make sure to contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

the IMEI number should be on the Box

Re: Touchscreen doesnt work anymore, Display suddenly broken

Uliwooly — Sun, 14 Jun 2015 15:56:24 GMT

@ba1anna8ba

Check the bottom of your phone, look for where it says, made in china, the IMEI number it's right next to it.

Re: Touchscreen doesnt work anymore, Display suddenly broken

shihstouch — Tue, 16 Jun 2015 14:51:55 GMT

For IMEI number dial Service Menu : *#*#7378423#*#*

You can test your phone here for touch responses as well.

Before giving to service try to reset using PC Companion.

Also you can find IMEI as uliwooly mentioned.