topic Re: z3 blank screen after turned on! in Z Series

z3 blank screen after turned on!

Joe89 — Sun, 14 Jun 2015 10:15:17 GMT

I have a Z3, recently when I turn the phone on after being turned off the phone displays the home screen for a split second then goes blank with only the back button visible. I can lock the screen and change the volume but nothing else. The phone stays like this for 3-4 hours then returns to normal. I've taken to just not turning it off but this can't be permenant, running out of battery, etc. Thanks, if anyone knows of a solution please help.

Re: z3 blank screen after turned on!

Qatrium — Sun, 14 Jun 2015 10:21:01 GMT

Try this, but you'll loose your homescreen customization in the process:

- Go to Settings -> Apps -> All -> Xperia Home -> Clear data and restart your phone.

If you find the problem still persisting, I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.
http://www.sonymobile.com/gb/tools/pc-companion/

Re: z3 blank screen after turned on!

Uliwooly — Sun, 14 Jun 2015 16:04:37 GMT

@Joe89

If PCC doesn't do the trick, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: z3 blank screen after turned on!

Joe89 — Sat, 27 Jun 2015 00:52:30 GMT

Thanks for your help and sorry it took me so long to reply. Although I don't think the phone is working entirely correctly it is a definite improvenent. As instructed I cleared the data in my xperia home. It still takes 10 minutes to start after turning on and displays the previously mentioned "blank screen", but its far better then the 4 hour wait I had before.

Thabks for the help.