topic Re: Smart connect not working with headphones in Z Series

Smart connect not working with headphones

will410 — Sun, 15 Feb 2015 20:07:44 GMT

smart connect app has stopped working with headphones, have tried emptying data and also restored the phone to factory settings, but still nothing with any pair of headphones, I have installed the soundabout app and all headphones are working with that, so wondering if it is a software problem rather than the headphone jack that is the problem, any advice please?

Re: Smart connect not working with headphones

Thommo — Sun, 15 Feb 2015 20:11:03 GMT

You tried a factory reset - Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so backup what you need 1st - This is not the same as a factory reset but will achieve the same outcome

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Smart connect not working with headphones

Uliwooly — Sun, 15 Feb 2015 20:11:54 GMT

I've read a post almost identical to this one, contact your local Xperia care as it could be a hardware issue

http://support.sonymobile.com/global-en/contactUs/

Re: Smart connect not working with headphones

will410 — Sun, 15 Feb 2015 20:22:37 GMT

Ok i will give the various options a try and see how they work out..... thanks

Re: Smart connect not working with headphones

Uliwooly — Sun, 15 Feb 2015 20:25:48 GMT

Keep us updated, don't forget to backup your phone before using PCC

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Smart connect not working with headphones

dquilon — Mon, 16 Feb 2015 01:30:10 GMT

I confirm that headphones events with smart connect stopped working. If I go to the app and switch off and on the headphone event, it will instantly work but will not work otherwise when the actual connection is made

Re: Smart connect not working with headphones

will410 — Mon, 16 Feb 2015 10:55:05 GMT

System repair didn't work so looks like a hardware problem, only had it a couple of weeks so I'll have to take it back to the shop let them deal with it.

Re: Smart connect not working with headphones

dquilon — Mon, 16 Feb 2015 18:46:33 GMT

It is not a hardware problem, it used to work when I first got the phone, it is a bug within the smartconnect app.

Hopefully they fix it soon because I use a lot of automation on my phone.

Re: Smart connect not working with headphones

will410 — Mon, 16 Feb 2015 19:51:56 GMT

Tried with the soundabout app as well but that won't recognise the headphones are in the phone automatically either unless it I change it manually in the app, Sony are taking it for repair now anyway, thanks

Re: Smart connect not working with headphones

will410 — Wed, 25 Feb 2015 07:12:57 GMT

Sent to Sony and flex replaced within a week, working fine at the moment, long may it last

Re: Smart connect not working with headphones

Uliwooly — Sun, 01 Mar 2015 06:45:42 GMT

I'm glad its working now

Re: Smart connect not working with headphones

shayans — Tue, 12 Sep 2017 14:17:47 GMT

Suffering the same problem 😑

Re: Smart connect not working with headphones

Sanjaya1986 — Sat, 16 Sep 2017 13:57:31 GMT

~~Headphone terpasang tapi tidak ada suara nya. Padahal Smart connect terhubung~~

Headphones attached but no sound. Whereas Smart connect is connected