topic Re: Messaging app problem after lollipop update in Z Series

Messaging app problem after lollipop update

Ashhabah — Thu, 11 Jun 2015 00:31:35 GMT

Sup guys ,

after I updated my Z1 to Lollipop a weird problem occured .

whenever I try to delete a conversation it get stuck at this screen fit too long almost 2 minutes , even if it has only one message inside ,

Any ideas ?
Thanks in advance

Re: Messaging app problem after lollipop update

Uliwooly — Thu, 11 Jun 2015 01:55:54 GMT

@Ashhabah

are you using the preloaded meassing app?

Re: Messaging app problem after lollipop update

Phy — Thu, 11 Jun 2015 01:57:30 GMT

Try Clearing the messaging app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the messaging app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Messaging app problem after lollipop update

Phy — Thu, 11 Jun 2015 01:59:25 GMT

What if you boot on safe mode, and try to delete the conversation

how to boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Messaging app problem after lollipop update

Ashhabah — Thu, 11 Jun 2015 07:45:55 GMT

Yes i was using peloaded app , but I think it unergone an udpate as well

Re: Messaging app problem after lollipop update

Ashhabah — Thu, 11 Jun 2015 07:47:03 GMT

I tried what you said Phy

clearing app data doesn't solve the problem

Even after booting in safe mode the problem is still there

Re: Messaging app problem after lollipop update

Hampus — Thu, 11 Jun 2015 09:09:26 GMT

Hi,

Do you have many messages/conversations in general? Not only for the conversation(s) that you are trying to delete.

Re: Messaging app problem after lollipop update

Ashhabah — Thu, 11 Jun 2015 10:20:30 GMT

I have about 443 conversations , but that problem didn't occur in kitkat

also I have a freind that updated his ZR to lollipop , he didn't get this problem

Re: Messaging app problem after lollipop update

Hampus — Thu, 11 Jun 2015 13:48:02 GMT

That were quite few conversations, a lot of messages in them as well? Perhaps you could backup all your messages via the preinstalled "Backup & restore" application or PC Companion and then use a third party application like History Eraser to delete all the messages. When this is done, send some messages and delete the conversation to see if same behaviour appear (do this without restoring your backup).

Re: Messaging app problem after lollipop update

Ashhabah — Thu, 11 Jun 2015 14:17:40 GMT

ok I will try that , thank you very much

Edit : History eraser took too much time like 10 mins and didn't get the job done , and then I forced stop it .

Re: Messaging app problem after lollipop update

Hampus — Fri, 12 Jun 2015 07:05:26 GMT

Could you let history eraser work for a longer time without force closing it? Even if you get a message where you can choose to close the app, just let it work for a longer time (for example during the night) and hopefully this can help.

Otherwise, I think a factory reset is needed in this case which will delete all the messages.

Re: Messaging app problem after lollipop update

Ashhabah — Fri, 12 Jun 2015 08:33:06 GMT

Ok Hampus I even did a factory reset . messages

conversations got deleted smoothely , but whe I restored the old messages the problem occured again .

does this mean the conversations a bit too much

Re: Messaging app problem after lollipop update

Hampus — Fri, 12 Jun 2015 11:55:58 GMT

Then it sounds like it is a bit to many conversations/messages if it worked smoothly after the reset but not when you restored all the text messages.

Re: Messaging app problem after lollipop update

Ashhabah — Sat, 13 Jun 2015 23:26:46 GMT

OK then I will try to bear with it , although this problem didn't happen with kikat

Thank you very much