topic Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls in Z Series

Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

camdecoster — Tue, 24 Mar 2015 19:18:57 GMT

I recently purchased a Z1 Compact and have discovered that when using Google Voice to dial all calls, the forwarding number is stored in the call log. This makes it hard to track who I'm calling. From what I've read, this is the number that Voice calls before connecting you to your contact. The way it's worked previously on other phones is that the contact number is stored in the call log and the forwarding number is called in the background. This is the proper way and what I'd like to get back to. Does anyone know how to fix this? I'm on 4.4.4. If anyone has Lollipop, has this issue been fixed? The one workaround I've seen is that you should store these numbers in the contact information (as each number is specific to a contact) so that you'll see your contact in the call log, but I'd rather just fix the issue. Ultimately, I believe the issue stems from Sony modifying the stock dialer such that the Voice app doesn't hook in properly to show the contact phone number in the call log. I've seen that some Samsung phone users have the same issue. Please let me know if you have any advice.

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

Uliwooly — Tue, 24 Mar 2015 19:40:12 GMT

Have you tested other phone apps? if you have, which apps? do you encounter the same issues with other phone apps?

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

camdecoster — Wed, 25 Mar 2015 16:21:45 GMT

I've actually tried a few other dialer apps, most recently True Phone. The issue persists even with a different dialer.

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

Uliwooly — Wed, 25 Mar 2015 21:31:52 GMT

Then it could be an Android "issue"

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

camdecoster — Wed, 25 Mar 2015 21:39:12 GMT

I think that it's more likely an issue with the modifications Sony made to the phone application. Voice probably integrates a specific way that would work with the stock phone, but with the modifications Sony made, the API's aren't available anymore or something like that. Hopefully Sony reads these forums and will fix this in the next software release. Is there a bug tracker of some kind?

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

Uliwooly — Wed, 25 Mar 2015 23:34:14 GMT

Have you contacted Sony directly?

http://support.sonymobile.com/global-en/contactUs/

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

camdecoster — Thu, 26 Mar 2015 14:54:52 GMT

I got in touch with their chat support, but they kept saying to use Hangouts instead of Voice, which isn't a solution. I heard the Lollipop is coming out soon, so I'll try that and see if they've fixed this issue.

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

Uliwooly — Thu, 26 Mar 2015 17:40:18 GMT

Do you experience the same while using hangouts to make calls?

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

camdecoster — Thu, 26 Mar 2015 18:01:10 GMT

Hangouts only makes VOIP calls, so it doesn't interact with the call log.

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

Uliwooly — Thu, 26 Mar 2015 18:44:22 GMT

It works, you might be missing this

https://play.google.com/store/apps/details?id=com.google.android.apps.hangoutsdialer

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

camdecoster — Thu, 26 Mar 2015 18:54:58 GMT

I have that app installed. With it, you can make voice calls over a data network (wifi or your provider's data network). It doesn't make cellular voice calls. It also doesn't store your call history in the phone call log (just the Hangouts/Google Voice log). It's a good app, but I like to use the cellular voice network to make calls since I don't always get a good data signal. Thanks for the suggestion though.

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

camdecoster — Tue, 14 Apr 2015 15:42:04 GMT

Whatever the issue was, it has been fixed in Lollipop.

Re: Dialer Stores Wrong Number In Call Log When Using Google Voice For Outgoing Calls

Uliwooly — Tue, 28 Apr 2015 01:49:00 GMT

Glad to hear that