topic Re: Z2 microphone in Z Series

Z2 microphone

huggons — Mon, 23 Mar 2015 20:25:52 GMT

When talking on my Z2, people say that they can hardly hear me. I did contact Sony who informed me that this is not a known issue with the Z2 and that a software repair should resolve the issue, however after running the PCC repair, I am still facing the same issue.

Z2 details - UK 4.4.4 - 23.0.1.A.0.167.

Any advice would be most welcome.

Regards

Steve

Re: Z2 microphone

Phy — Mon, 23 Mar 2015 20:29:00 GMT

How about
1 settings
2 call
3 microphone noise suppression, check if it works better with this option off

Re: Z2 microphone

huggons — Mon, 23 Mar 2015 20:34:58 GMT

Thanks for the suggestion. I have tried it both off and on and there seems to be little difference.

Re: Z2 microphone

Uliwooly — Mon, 23 Mar 2015 20:58:24 GMT

Is this through regular phone calls or skype or other apps?

Re: Z2 microphone

Jake-SonyXperia — Mon, 23 Mar 2015 23:56:03 GMT

Hi huggons,

Discussion Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

Have you made sure that the mic section is clean and free of grime and particles?

Re: Z2 microphone

huggons — Tue, 24 Mar 2015 07:56:26 GMT

Regular calls and the holes are nice and clean/clear

Re: Z2 microphone

Jake-SonyXperia — Tue, 24 Mar 2015 23:11:54 GMT

If the issue is consistent after all the troubleshooting, then I can only suggest that the handset be checked by a service agent. use my signature below to find appropriate contact details.

Re: Z2 microphone

DLWaters — Wed, 25 Mar 2015 13:21:12 GMT

Not sure I'd recommend, sent mine in to be fixed for a dodgy microphone and it just came back with physical damage to the casing, and a broken magnetic and usb port.

Re: Z2 microphone

ahmed_sheta — Wed, 25 Mar 2015 20:00:01 GMT

Same like you

Re: Z2 microphone

Jake-SonyXperia — Wed, 25 Mar 2015 23:47:23 GMT

Hi DLwaters,

I suggest that you contact Sony Mobile within your region and make them aware of this, they should be able to help.

Use my signature to find the contact details for you region.

Z2 problem

Luis1212 — Fri, 08 May 2015 15:12:34 GMT

Hi everybody, I'm from Argentina and recently bought this phone. However, during the call voice the other person doesn't hear me well. I don't know if this is a microphone problem as when I turn on the loudspeaker everything is okay. When I send voice messages there are no problems neither, only during the phone call (if the loudspeaker is off).

Any kind of solution? Thank you!

Re: Z2 problem

Hampus — Fri, 08 May 2015 15:31:06 GMT

Hi Luis1212,

I took the liberty to move your post here since your issue sounds related to an already existing topic. Could you try the suggestion that you can find in this thread?

Re: Z2 problem

Luis1212 — Fri, 08 May 2015 16:55:42 GMT

Hi Hampus,

I've already try all the solutions you've mentioned but still not working. I've already called my region agent but couldn't solve my problem (the only solution they gave me was a hardware update), and that's why I came here. Really don't know how I could solve this. Any advice would be most welcome.

Regards.

Re: Z2 problem

huggons — Fri, 08 May 2015 19:14:22 GMT

Back from SBE who have replaced the loudspeaker and FPC relay (although they can not tell me what a FPC relay is, or what it does!) and I am still facing the same issue.

Would be nice to be able to have a conversation where the other party can actually hear me.

Re: Z2 problem

Hampus — Mon, 11 May 2015 06:40:48 GMT

@Luis1212, with PC Companion you can check if you have the latest software:
http://support.sonymobile.com/global-en/tools/pc-companion/

Connect the phone via USB cable and PCC will tell you if there are any updates available. If not, you can always perform a software repair to see if this can help.

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Note that, if you perform a software repair your personal data will be lost. Don't forget to backup your data.

Re: Z2 microphone

shams54 — Sat, 27 Jan 2018 07:30:54 GMT

Hello, I have a question I bought this phone three years and five months ago, I changed the battery last week due to the charge being empty, then my voice will not be sent to my contact during the conversation, I restarted, SIM card I also turned out that it was correct, but again the problem returned, what's wrong with you? Is it possible for the battery changer to hurt the microphone? Thanks

@huggons wrote:
When talking on my Z2, people say that they can hardly hear me. I did contact Sony who informed me that this is not a known issue with the Z2 and that a software repair should resolve the issue, however after running the PCC repair, I am still facing the same issue.
Z2 details - UK 4.4.4 - 23.0.1.A.0.167.
Any advice would be most welcome.
Regards
Steve

Re: Z2 microphone

shams54 — Sat, 27 Jan 2018 07:31:11 GMT