topic Re: photo editor app now available but doesn't work, after latest What's New update in Z Series

photo editor app now available but doesn't work, after latest What's New update

MyAliasIsGary — Wed, 13 May 2015 13:22:50 GMT

hi all

odd experience what I wanted to highlight with you all.

I've just had an updated (this morning) to What's New build 3.0.A.0.2

After installing this patch / update, I was then told that "Photo Editor" was available to download. Build is 5.0.A.0.12

As far as I'm concerned I've not had this app on my phone before - checking in system apps reveals this is a fresh install, rather than an update to an existing app.

Also, I've not worked out how to run it, as there's no app shortcut on my homescreen. The app is not visible in the app picklist (when adding new items to my homescreens) either. Nor is the app in the main app list (accessed with the 6 dots button in the middle of the permanent shortcut panel on the homescreen).

I've even tried using a very useful app "quick shortcut maker" and although I can find photo editor in its activity list, when i test the generated shortcut, I get "unfortunately, photo editor has stopped".

Any ideas?

I do have some apps disabled, so does photo editor have any known dependencies?

EDIT: I've tried clearing photo editor data and restarting - no change.

Cheers,

Gary

Re: photo editor app now available but doesn't work, after latest What's New update

SophiaW — Thu, 14 May 2015 01:35:09 GMT

Hi MyAliasIsGary

Photo Editor is a system app only, it is available for use when editing photo's through your Album or Photo's app. For example, if you go into Album > tap on a photo > tap the icon at the bottom that looks like a pencil on paper > tap Photo editor.

Re: photo editor app now available but doesn't work, after latest What's New update

MyAliasIsGary — Thu, 14 May 2015 08:38:18 GMT

@SophiaW wrote:
Hi @MyAliasIsGary
Photo Editor is a system app only, it is available for use when editing photo's through your Album or Photo's app. For example, if you go into Album > tap on a photo > tap the icon at the bottom that looks like a pencil on paper > tap Photo editor.

@SophieW

thanks for that.

Feel a little silly now!

I'm sure that pen symbol had previously been for geotagging, so hadn't re-explored its functionality.

Regards,

Gary

Re: photo editor app now available but doesn't work, after latest What's New update

SophiaW — Thu, 14 May 2015 23:16:52 GMT

topic Re: photo editor app now available but doesn't work, after latest What's New update in Z Series

photo editor app now available but doesn't work, after latest What's New update

Re: photo editor app now available but doesn't work, after latest What's New update

Re: photo editor app now available but doesn't work, after latest What's New update

Re: photo editor app now available but doesn't work, after latest What's New update

No problem, Gary.