topic Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help in Z Series

sudden shut down battery problem, factory reset and SW update/repair did NOT help

Mixta — Tue, 12 May 2015 23:24:20 GMT

Hello everyone, i have a "sudden shut down problem" with my Xperia Z1 C6903 too.

Sudden Shutdown always happens at about 70% for the first time, after been fully charged. I cant turn it on right afterwards but if i wait 1 min. it works. However sooner or later the phone, somewhere between the remaining battery, will repeatedly shut down again. I couldnt find out what triggers it and android battery test show that the battery is ok.

I am not an expert with these devices, but i hope it is a software or calibration problem?

There is a similar threat which points to the solution of using Sony PC Companion Software repair, i tryed it twice and it did NOT help!

edit:

I havent changed the device after PC Companion repair step, thus no other Apps are running and no energy managment has been configured (stamina mode)

edit 2:

hidden battery info * # * # 4 6 3 6 # * # * shows:

...

battery health: good

battery voltage: 3969 mV

battery temperature: 36.6° C

...

is there a way which gives me more details than just "good"? And what does that even mean?

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Phy — Wed, 13 May 2015 00:03:24 GMT

Contact Sony Xperia Support for more information .
http://support.sonymobile.com/global-en/contactUs/

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

SophiaW — Wed, 13 May 2015 00:11:51 GMT

Hi Mixta, welcome to the community!

That is strange. Are you using original charging accessories or third party charging accessories? I would advise contacting Sony Xperia Customer Care in your region if the software repair didn't help. You can find the contact details for the team in your region by clicking the link in my signature.

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Mixta — Wed, 13 May 2015 01:34:11 GMT

How about my edit 2 part?

What is the battery health rating range? And how meaningful and accurate is it?

Is it possible to read out more battery informations?

thank you

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Yuu — Sat, 20 Jun 2015 01:44:28 GMT

Hi, I have exactly the same problem after upgtading my phone to lollipop. I tried repair from PC companion and facfory rest, but no luck.

Do you think it is Because of the battery? Never had this problem before upgrading to lollipop. The other thing I notice is when the phone suddenly shutdown (baterry jump from 50-60% to 0%), I just need to plug in my charger and wait a moment before turning it on, then here is the problem.
1. Sometimes the battery indicator shows 50% or slightly lower than before shutting down.
2. The other times, it will show accordingly that the baterry is out (1% because it's charging)
3. Most of the times, there is a message "android is upgrading...", when turning it on.

Any idea how to solve this problem?

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Logan3D — Fri, 10 Jul 2015 21:20:54 GMT

I am having the same problem with my C6903. Whenever the battery level discharges from 100% to about 81% the phone suddenly shuts down showing battery level 0%. Then when I reboot it, it shows battery level of 80% or 50% and then it shuts down very soon after. Sometimes when it is plugged in to charge, it shows 1% charge and if the phone is powered on immediately, it shows a charge level of 70% plus. Each time that I boot the phone it shows "android is updating". All of this is very frustrating and it makes the phone unusable. This started after the upgrade to Lollipop. My battery test result also shows that the battery is "good".

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Chamila_T — Sat, 11 Jul 2015 04:30:38 GMT

Same with me. it's shutting down always at below 50% battery level. how about replacing battery?? anyone ???

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Uliwooly — Sat, 11 Jul 2015 15:42:41 GMT

@Chamila_T

You could either repair the phone with PCC, if that doesn't work you could either take it to a Sony Xperia Care to get it inspected or replace the battery yourself but this will void the warranty and/or damage the phone if you are not careful.

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Chamila_T — Sun, 12 Jul 2015 04:06:05 GMT

thanks.

I already send it to sony service center coz i I was afraid to lose my chance with warranty.

thank u again.

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Uliwooly — Sun, 12 Jul 2015 07:23:58 GMT

@Chamila_T

Anytime

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

bigviv — Mon, 13 Jul 2015 10:29:25 GMT

how much do sony charge to replace the battery? i don't want to send it and find out that they charge an extortionate amount of money to replace it as it would then cost me to receive the phone back

my phone is still under guarantee but as far as i'm aware, sony have put in a clause so they don't have to replace the battery for any reason

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Uliwooly — Tue, 14 Jul 2015 19:33:04 GMT

@bigviv

No one can answer that question here on the forum, check with your local Xperia Care

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

yorkienick71 — Tue, 14 Jul 2015 19:43:26 GMT

Had exactly the same problem, tried everything that others recommended, no change.......... Sent the phone back to Sony for repair, 5 days later and one changed battery, phone is just like new!!
Check the warranty on your phones and send it back for repair!!

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

norwegain_magpi — Wed, 15 Jul 2015 22:11:59 GMT

Hi. I had the same problems that you guys are listing up. Shutting down with 70% etc... Tried all I could find in this forum. PCC, reeboot etc... Without any luck. My sollution was to change the battery. My phone is like new.Notice that I changed it myself because I didn't have warranty any more. You will find good videos on YouTube and batteries on ebay. But use your warranty if you still got one.

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

GeoffH — Mon, 20 Jul 2015 04:39:12 GMT

I have this same problem since LP upgrade

The battery will drain from 40% - 50% approx to 1% in seconds and the phone will shut down, put on charger for 10 mins and the battery shows 91% charge - now that can't be right, no issues on KK

There is something seriously wrong with how the battery level is monitored in LP, I have also read on the internet many other people with this issue not just Sony - even Nexus (Googles own hardware)

What can also trigger this event is a shutdown restart of the phone even when the battery is at 60%

This needs urgent attention

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Chamila_T — Mon, 20 Jul 2015 05:04:42 GMT

I had the same problem and I went to a sony service center. As they told to me they re-flash firmware (something we can’t do by PCC or other tool as I know) and now my mobile is working as well as new. This is the only solution as far as I can see coz nothing help me beside that (like S/W updates, S/W repair, Factory reset)

Hope you got the answer.

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

IPaltus1 — Tue, 22 Sep 2015 13:55:27 GMT

Have got the same problem when upgraded to 5.0.2

And the problme exist with 5.1.1

Rolled back to 4.4.4 and the problem dissapered

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

frogie4life84 — Fri, 25 Sep 2015 23:49:48 GMT

IPaltus How did you solved it with rollback to 4.4.4. Did you flash it, do you have instructions?. I like to hear it please

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

ravi4u2nyt — Mon, 02 Nov 2015 03:40:26 GMT

I have even changed my battery then also it is showing the same problem

Re: sudden shut down battery problem, factory reset and SW update/repair did NOT help

Ncj — Sun, 20 Dec 2015 03:58:49 GMT

So
..actually why is the phone shutsdown suddenly at battery blow 50%?