topic Re: Will Z3 jack connector broke again? in Z Series

Will Z3 jack connector broke again?

AlisGelida — Sat, 06 Jun 2015 20:13:12 GMT

Good evening. I'm posting this weird thread because I got an hardware fall on my SECOND Xperia Z3 Compact, for the SECOND time on the jack connector for headphones. This sound kind of apocalyptic to me, 'cause I use my phones for 70% as music player, and there's why I decided to go with Sony after 4 years of using my Galaxy S1 (thant never had hardware problems. NEVER. Jack connector perfectly working after 4 years of usage). Since I found beauftiful my Z3C's performance, interface, ALL - I'd really like to mantain my choose on Sony Xperia Z3 line (not the plus, not the furnace 810, please), so

my question is: will the jack connector in the Sony Xperia Z3 (NOT COMPACT) I'm going to buy stop working in 1 ~ 2 months of usage?

Sorry for the eventual "bad english" and hope to ear you soon.

Oh, and... nope. I'm not a troll. Just a person who don't like to waste money that easily.

Re: Will Z3 jack connector broke again?

Uliwooly — Sat, 06 Jun 2015 22:35:21 GMT

@AlisGelida

I haven't encounter this issue with any of all my Xperias, I don't know how you use it but perhaps you are putting too much pressure on it? either or, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Will Z3 jack connector broke again?

AlisGelida — Sat, 06 Jun 2015 23:11:00 GMT

Of course not. I care a lot when I put headphones on my telephones in order to give them a longer durability on the jack connector, but the build quality of that on Xperia Z3 is very low. Two times, I said, and I read that other users had the same issue in the X3 Compact section, In this forum.

I found the Xperia very nice on interface, performance, audio qiality, ALL, and it's very sad for me lefting it for the Galaxy S6 with that horrible battery capacity and Touchwiz... but a jack connector that surely wont broke after 20 days of use.

Re: Will Z3 jack connector broke again?

Uliwooly — Sat, 06 Jun 2015 23:15:33 GMT

@AlisGelida

are you using Sony's headphones or another brand?

when you connect the headphones do you keep the phones in your pocket and lets say you sit (adding extra pressure)?

Re: Will Z3 jack connector broke again?

Dark_Xperian — Sat, 06 Jun 2015 23:15:50 GMT

@AlisGelida,

I've had my Xperia Z3 since it came out October 29th, 2014. I've used my headphone jack for music and withmy headset without any issues. I've also accidently dropped my Xperia with the headset connected and I've had no issues. The structure of the phone seems solid and it has taken a lot of accidental abuse without causing any problems. That has been my experience, your experience will vary.

BTW, I usually have my phone in my pocket with my wired Samsung headset through my shirt up to my ear. Doing it this way allows me to easily use my arms without getting the cord stuck and caught on things as I'm working, etc. Yes, I did say Samsung headset, this headset is the same one from my older Samsung Galaxy S3 that I had before my Xperia Z3. Actually, I've been looking for some alternative Sony corded headsets that I can use with the phone to make calls as well as listen to music and control the music functions... Anyone have any ideas on any phone/music corded headsets that are at a good price?

Re: Will Z3 jack connector broke again?

Uliwooly — Sat, 06 Jun 2015 23:20:19 GMT

@Dark_Xperian

Exactly, I think maybe just maybe @AlisGelida was using a different brand and the 3.5mm connector was wider and that could maybe create this issue or add extra pressure while connected.

Re: Will Z3 jack connector broke again?

AlisGelida — Sat, 06 Jun 2015 23:29:40 GMT

I'm using these: Sony MDR-NC31EM.

Re: Will Z3 jack connector broke again?

Curnow1 — Sat, 06 Jun 2015 23:37:20 GMT

No i dont think your jack will brake after a month or two, it alsp depends on how much force you insert your headset with. The jack is just like every jack in every phone however i have had encountered a problem with my jack. A green coating has went over the metal parts of the jack and it didn't recognize any inserted headphones and headset. I dont know how that happened on My z3 phone and z3 tablet. Both got replaced for free. I read that the green coating apears on copper when copper reacts with carbon dioxide and water in the atmosphere

Re: Will Z3 jack connector broke again?

AlisGelida — Sat, 06 Jun 2015 23:44:28 GMT

I already wrote that I carefully put my headset in my phones, same way I do on my Galaxy S1 that after 4 years of usage is still perfect.

Please avoid to deny the evidence...

Re: Will Z3 jack connector broke again?

Dark_Xperian — Sat, 06 Jun 2015 23:49:55 GMT

@AlisGelida,

Looks like these are them, right?

http://www.amazon.com/Sony-Digital-Cancelling-Headset-MDR-NC31EM/dp/B00HX9AJ5M/ref=sr_1_1?ie=UTF8&qid=1433634217&sr=8-1&keywords=Sony+MDR-NC31EM

So, does the higher priced headphones really provide any benefit? For intance, the sound quality, build quality, controls, etc?

Re: Will Z3 jack connector broke again?

AlisGelida — Sat, 06 Jun 2015 23:56:57 GMT

Yes, they are: https://www.amazon.it/gp/product/B00HX9AJ5M/ref=oh_aui_detailpage_o08_s00?ie=UTF8&psc=1

Are you trying to go Off-Topic? You know, this technique doesn't work with me.

Re: Will Z3 jack connector broke again?

Curnow1 — Sun, 07 Jun 2015 00:01:54 GMT

Allice, no one is going off topic, you have few responses about the jack, what other informations do you need? Most of the new phones have the jack inserted, if they wont work its either the hardware or software or you were inserting them with a big amount of force. Saying you haven't inserted your headset with a big amount of force wont change anything because sony will say is it your fault or the jacks.

Re: Will Z3 jack connector broke again?

Dark_Xperian — Sun, 07 Jun 2015 00:12:42 GMT

@Alis,

Please understand that we are here to help you and most of us are not with Sony, we are other Xperia owners assisting you and others with their problems. We enjoy and like our Xperia devices and want to help. So, understand that no one is using techniques or tactics to get you off-topic or steer you in the wrong direction.

You might want to consider getting another headphone set to see if they cause you any issues. The ones I am using are as follows:

http://www.amazon.com/Samsung-Premium-Headset-Non-Retail-Packaging/dp/B007C5S3AU/ref=sr_1_2?s=wireless&ie=UTF8&qid=1433635879&sr=1-2&keywords=samsung+galaxy+s3+headphones

I have several sets of these and they work without issue with my Xperia... given the phone controls don't work like they did on the Samsung Galaxy S3, but that is expected.

Re: Will Z3 jack connector broke again?

AlisGelida — Sun, 07 Jun 2015 00:13:26 GMT

What information I need? Well: is the Z3's jack connector quality the same of the one on Z3 Compact?

If yes, bye bye Sony.

I not, Xperia Z3 all the life.

Is it a weird question? Surely less weird of you and insisting that I put my headshet in phone with a big amount of force when I wrote you two times that I don't. And when I talk about a serious thing (to spend 550 euros for a flagship) and people ignore what I'm saying / want to understand only what they want I get a lot irritated.

Re: Will Z3 jack connector broke again?

Dark_Xperian — Sun, 07 Jun 2015 00:16:12 GMT

@Alis,

Those of us who have not owned both the Z3 and the Z3c can confirm the build quality or parts of the phone jack. We don't have the technical or build specifications of these devices.

With that being said, your experience will vary (Will be different.) than my experience or others. Thus, there are many of us that do not have your problem. Also, one or two devices, your Z3c, doesn't mean that all devices have that same issue, this assumes that you aren't causing the issue accidenlty or on purpose. It is possible that both of your Z3c devices came from the same location or build batch? There isn't a way for you to know this, but it is possible that the batch that your devices came from did have an issue. In any case, if you get it from a respectible source, you should be able to return it if you are not pleased with it.

Re: Will Z3 jack connector broke again?

AlisGelida — Sun, 07 Jun 2015 00:17:33 GMT

To change headset... well, it may be a solution, unfortunately for the next Z3. It's so sad that the headset desined for this line of products cause al this issues to the jack connector. Saddest is the fact that this headset has a BIG sound quality and I have to change it 😕

Well so, thanks for help. I'm going to sleep now, hoping tomorrow someone will gove some other suggests to avoid this future problem.

Edit: No wait, if you read my first message I said that this is the second Xperia Z3C which loose the jack connector.

Re: Will Z3 jack connector broke again?

Uliwooly — Sun, 07 Jun 2015 03:24:25 GMT

@AlisGelida

You don't have to convince us.

Either:

1. you got a Z3 with manufacturer defects.

2. you are causing this issue.

Either or, contact your local Xperia Care.

Re: Will Z3 jack connector broke again?

AlisGelida — Sun, 07 Jun 2015 08:00:21 GMT

Uff. It's too hard to explain a so common defect like the Z3C's one. Look at this, I have exactely the same problem of the user who opened this thread: /t5/Xperia-Z3-Compact/Headphone-jack-loose/td-p/843137

Re: Will Z3 jack connector broke again?

Uliwooly — Sun, 07 Jun 2015 16:03:42 GMT

@AlisGelida

What's the point on creating a new post on the same question/topic that has been answered?

Re: Will Z3 jack connector broke again?

_alexdon_ — Sun, 07 Jun 2015 20:47:24 GMT

This topic is locked,please do not create other threads.