topic White milky screen and white strings in Z Series

White milky screen and white strings

Phantomsoul — Fri, 05 Jun 2015 23:43:44 GMT

UPDATE AT THE BOTTOM OF THE POST

Hi guys.. Today i booted up my phone (Z3) and saw that the screen is awkwardly milky and there are white "strings" on it. I can see everything and my phone is fully working. But that milky thing is annoying as **bleep** since i cant see any image as it is. Do you guys know what it could be? How to resolve the problem? I dont have any money so i cant pay hundreds of dollars for a new screen. I already did factory reset it. Didnt change anything.

The phone is protected by tempered glass on the screen and the backcover. Its also protected by a rubbercase. It never fell to the ground and it never got wet. There is no damage on the phone. Not even a scratch.. The phone is 7 months old now. As you see i cant figure out why this is happening..

I hope you can help me. Thanks! Here are some pictures:

Update:

I dont know what exactly was broken but it surely wasnt my fault. I got a whole new screen on my phone for free. So if anyone get's the exact same Problem, contact the support and prepare a repair order. I am so thankfull for your help!

Greetings,

Tugay Altinkol

Re: White milky screen and white strings

Uliwooly — Fri, 05 Jun 2015 23:57:20 GMT

@Phantomsoul

I'm sorry to say but it seems that you need to replace the screen or maybe something else

contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: White milky screen and white strings

Phantomsoul — Sat, 06 Jun 2015 00:02:36 GMT

Ahhw.. thanks for the extremely fast reply.. If i would know why it happened.. Its so random..

Re: White milky screen and white strings

Uliwooly — Sat, 06 Jun 2015 00:08:38 GMT

@Phantomsoul

Keep us updated.

Re: White milky screen and white strings

Phantomsoul — Sat, 06 Jun 2015 00:21:58 GMT

I will. The repair request is out. I hope they will repair it for free because of warranty.. I dont even know why this happened. Its completely save. It doesnt even have any scratch not even dirt on it. I really take care of it.

Re: White milky screen and white strings

Uliwooly — Sat, 06 Jun 2015 00:27:58 GMT

@Phantomsoul

when you factory reset your phone, was it through PCC?

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: White milky screen and white strings

Phantomsoul — Sat, 06 Jun 2015 01:14:29 GMT

Nope it was via the integrated function. But the problem was there just before i did reset it.

Is there any difference in the PCC reset and the built in reset?

Re: White milky screen and white strings

Uliwooly — Sat, 06 Jun 2015 01:20:40 GMT

@Phantomsoul

try PCC, if it's a software issue, it might solve the issue.

Re: White milky screen and white strings

Phantomsoul — Sat, 06 Jun 2015 01:29:49 GMT

thanks i didnt think about that.. IF it solves the problem, what can i do because of the repair request? I already sent it out

Re: White milky screen and white strings

Uliwooly — Sat, 06 Jun 2015 01:34:52 GMT

@Phantomsoul

Contact them ASAP

Re: White milky screen and white strings

Phantomsoul — Sat, 06 Jun 2015 01:40:58 GMT

Oh man i think im too stupid.. i cant find the option for the factory reset. I could make backups but thats all. 😕 May i ask you for your help last time?

Edit: Ok got it. It will be a hard reset. Its on progress now ill keep you updated!

Re: White milky screen and white strings

Uliwooly — Sat, 06 Jun 2015 01:46:37 GMT

@Phantomsoul

click on support zone, to update the phone, this will reinstall the software, thus, repairing it.

Re: White milky screen and white strings

Phantomsoul — Sat, 06 Jun 2015 03:02:57 GMT

Looks like its all on hardware.. Even after the reset the problem remains.

Even if the phone is turned off to charge the battery more efficiently, the battery symbol is as blurry and milky as everything else..

Re: White milky screen and white strings

Uliwooly — Sat, 06 Jun 2015 03:12:06 GMT

@Phantomsoul

Sorry to hear that.

Re: White milky screen and white strings

Curnow1 — Sun, 07 Jun 2015 00:07:28 GMT

Yeah screen problem however did you ever submerge your device in water?

Re: White milky screen and white strings

Phantomsoul — Wed, 17 Jun 2015 13:41:22 GMT

Nope i didnt. I really take extremely care about my Phone.. they arent cheap you know. Wouldnt risk a broken Screen. But here's the update i promised you:

I dont know what exactly was broken but it surely wasnt my fault. I got a whole new screen on my phone for free. So if anyone get's the exact same Problem, contact the support and prepare a repair order. I am so thankfull for your help!

Greetings,

Tugay Altinkol