topic Re: Xperia Z3 Compact Camera Rotation in Z Series

Xperia Z3 Compact Camera Rotation

bertnol — Sun, 09 Nov 2014 15:17:36 GMT

I have been using my Xperia Z3 compact for two days now and I have noticed that any picture taken with the camera is always rotated the wrong way round, if the picture is taken in landscape it is sill in landscape but the wrong way round so the camera shutter button is at the bottom, and if a picture is taken in portait then the image is the wrong way up in portrait. This happens on other apps as well such as taking pictures directly with the facebook messenger app.

I hope someone can help with this.

Thanks.

Re: Xperia Z3 Compact Camera Rotation

_alexdon_ — Sun, 09 Nov 2014 15:22:28 GMT

A photo should be taken with the camera button up not down.If you shoot like that,the photo should be in landscape mode.It is also related to the aspect ratio which can be 16:9 landscape or 4:3 normal.

Re: Xperia Z3 Compact Camera Rotation

bertnol — Sun, 09 Nov 2014 15:27:43 GMT

I mean when the picture is taken with the camera button facing up, when I then go to view the photo is it the other way up in the viewer. When I turn the phone to portrait it doesn't auto rotate and the picture is still the wrong way up

Re: Xperia Z3 Compact Camera Rotation

_alexdon_ — Sun, 09 Nov 2014 15:31:31 GMT

Can you try settings-apps-all-camera,force stop and clear data and restart the device?

Re: Xperia Z3 Compact Camera Rotation

bertnol — Sun, 09 Nov 2014 15:35:48 GMT

I have just done that and the same problem keeps happening

Re: Xperia Z3 Compact Camera Rotation

_alexdon_ — Sun, 09 Nov 2014 15:45:41 GMT

Check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Xperia Z3 Compact Camera Rotation

bertnol — Sun, 09 Nov 2014 15:49:52 GMT

No difference in safe mdoe either the same thing keeps on happening.

Re: Xperia Z3 Compact Camera Rotation

_alexdon_ — Sun, 09 Nov 2014 15:51:12 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Xperia Z3 Compact Camera Rotation

bertnol — Sun, 09 Nov 2014 17:43:08 GMT

Yes that worked, thanks very much for the help that was brilliant.

Re: Xperia Z3 Compact Camera Rotation

_alexdon_ — Sun, 09 Nov 2014 20:15:25 GMT

Great.

Re: Xperia Z3 Compact Camera Rotation

bertnol — Mon, 10 Nov 2014 09:46:10 GMT

After a few hours of use the same problem us happening again.

Re: Xperia Z3 Compact Camera Rotation

_alexdon_ — Mon, 10 Nov 2014 12:08:23 GMT

Have you restored some of your apps?

Re: Xperia Z3 Compact Camera Rotation

bertnol — Mon, 10 Nov 2014 13:58:47 GMT

Yes I have, I have also tried Google camera which works with the right orientation but the built in camera app and Facebook camera are still the wrong way

Re: Xperia Z3 Compact Camera Rotation

_alexdon_ — Mon, 10 Nov 2014 15:09:29 GMT

I think there is an app messing everything up.You should use the device without apps installed.

Re: Xperia Z3 Compact Camera Rotation

bertnol — Thu, 13 Nov 2014 09:06:30 GMT

After several days of testing now with factory resets and no apps it seems like it is a bug in the gyroscope and a bit of searching on google seems to show that it is a common thing for not just my model of phone but xperias as well, is there any way to calibrate the Z3 compact?

Re: Xperia Z3 Compact Camera Rotation

Rnark0 — Fri, 21 Nov 2014 02:24:05 GMT

I have the same problem with my camara xperia z3 compact but only when my frontal camara. What i need to do?

Re: Xperia Z3 Compact Camera Rotation

bertnol — Sun, 30 Nov 2014 19:35:42 GMT

Seeing as the mods on here don't seem to do much I will reply then.

I tried a factory reset 2 times and each time it didn't solve the problem, so eventually I had to send my phone off for repair. I didn't get any conformation that my phone had arrived with them however until I asked a chat advisor, who then said that it had arrived and they will send me a new one which was on order for dispatch to me. Their latest estimate is sometime between now and next thursday, which will make it two weeks since I sent it off.

Re: Xperia Z3 Compact Camera Rotation

_alexdon_ — Sun, 30 Nov 2014 20:35:40 GMT

I am sorry for not replying you.I would have suggested you to send your device into service as you had done already.

Re: Xperia Z3 Compact Camera Rotation

mkapteijns — Thu, 04 Jun 2015 08:17:02 GMT

Does using pcc mean I have to reinstall my apps?

Re: Xperia Z3 Compact Camera Rotation

AZA88 — Mon, 08 Jun 2015 11:03:59 GMT

Having exactly the same problem with both camera and screen rotation ..!!
is it because of the lollipop version ?
hardware problem ?