topic Re: Sudden Death in Z Series

Sudden Death

kourosh1960 — Sat, 03 Jan 2015 17:29:00 GMT

HI,my Z3 Dual is stoppted suddenly.I connected it to cheger for half hour but it does'nt power on!

Sudden Death

malt1977 — Sun, 19 Oct 2014 15:29:39 GMT

Hi all,

Has anyone else experianced the sudden death on the Z3?

Woke up this morning to find the handset turned off, and the only way to get it back was the 3 button trick. This is a first for me, but I know that it was an issue on the Z and an update was released as a fix among other things.

Anyone else then?

Re: Sudden Death

Thommo — Sun, 19 Oct 2014 16:26:00 GMT

Not heard of anyone else having this or reporting this issue on the Z3 but I've heard of the reset button and also the Volume up and power button but I'm not aware of the 3 button trick - could you explain this

Re: Sudden Death

malt1977 — Sun, 19 Oct 2014 19:36:21 GMT

Volume up, power and camera button at the same time. To be honest, I might not have needed to hold camera button but did anyway.

Re: Sudden Death

XZ3 — Mon, 20 Oct 2014 16:48:13 GMT

Hi.

I just had that problem with my all new Z3. (Sudden death) That **bleep** when you dont know what to do, and brand new phone. (What happend?)

I went to this site and I got so happy when it turned on after I pressed the 3 buttons So I want to thank you so much "malt1977" for learning me this. But I think this shall not be happening with all new phone...

Re: Sudden Death

halogenic_sky — Mon, 20 Oct 2014 17:50:06 GMT

if it's happening when you're charging the phone try a free app called "safe charge" from the store 😉

Re: Sudden Death

malt1977 — Mon, 20 Oct 2014 20:50:01 GMT

XZ3, you're welcome. It was a shock for me to find the handset like this when I woke up. Luckily though, I sell phones for a living and had a good idea what to do, but even so I hope it was only a one off.

Re: Sudden Death

XZ3 — Tue, 21 Oct 2014 18:04:47 GMT

halogenic_sky: Yes it was happening when charging, so I will try to download the app. Thank you for advice malt1977: Thank you Yes, lets hope its just happening one time. Bye bye for now

Re: Sudden Death

Aasen — Fri, 07 Nov 2014 12:43:40 GMT

Hi,

When I woke up this morning I found my Z3 Dual sim to be countinously rebooting. After this had been keeping for a long time, I managed to use the two button tip and managing to shut it of.

I found the fix and held down power + down and up volume. It vibrated a 3 times but nothing happening. Did it again a few times and nothing happend. Tried it again a few times and now it has gone to sudden death mode..

Black screen, nothing is happening. All attempts on trying to do a hard reset is failing.

Stopped by my local Sony store, but I only had 20 minutes, thus never got any service.

Any ideas?

Re: Sudden Death

malt1977 — Sat, 08 Nov 2014 23:18:41 GMT

2 options:

Try stopping by the store again.

Connect it to your Mac/PC and use the repair tool in thew bridge software.

Re: Sudden Death

Aasen — Sun, 09 Nov 2014 12:23:34 GMT

Hi,

I stopped by the store and they tried all the various tips and also connecting it through repair tool.
Phone was dead.
Sent for service and I'm stuck with low end Sony replacement.

Not that impressed with lifetime of 2 weeks 3 days before it died. It was also passed the local regulation of 2 weeks before they would give a new phone without sending it for service for 2-5 weeks.

Re: Sudden Death

malt1977 — Sun, 09 Nov 2014 15:54:54 GMT

I know it's a pain, but retailers need to draw a line somewhere. Personally i'd exchanged it as it was only just over, especially as most distributors offer a 30 DOA process.

Re: Sudden Death

Aasen — Sun, 09 Nov 2014 16:53:22 GMT

But those problems aside. WHen getting the new phone and inserting the memory card I get an error that the memory card is malfunctioning (could not be read) and had to be reformatted.

This happened also through the process when the phone died. This is even more annoying as most of my back ups are on the memory card. Fortunatly I only lost 2 week 3 days worth of data, exlcuding what is updated to onedrive.

Any idea best way to repair and get the data back?

Tried the card in a few different phones with same results.

Also tried win 8 tablet without change. My memorycard reader did not read the memorycard.

Re: Sudden Death

Rom1 — Mon, 17 Nov 2014 13:47:41 GMT

Got the same issue no later than yesturday.

The phone was right into my hand, I was typing a mail when the screen went to full black (but phone was still powered on).

I pressed the reset buton with no results... So I pressed the combo power down + volume up to reboot the phone. The phone vibrated once, powered off and never powered on back. Now, I cant power on the phone, the phone does not charge either if pluged on a wall or a PC, the led has no response. The pc does not detect the device wether or not I'm using PC Companion.

I let it pluged for more than 12 hours without any results, exept that battery being quite warm.

OFC the trick "Power on/off + volume up or down" is completely useless as well as the reset button next to the sim slot.

I've been using the phone for merely a week...

I'm getting quite fed up and unlucky, as I had to order the phone twice (first one was stolen by the French post office during delivery - thought Sony wasn't responsible for this...).

Anyway Now I have to drive a whole hour to go the shop because of an issue Sony has offically cleared a year earlier on previous phone of the Z series...

Re: Sudden Death

Aasen — Mon, 17 Nov 2014 14:15:19 GMT

Rom1

Have you had the opportunity to check your memory card? If that corrupted as well?

Annoying thing and should not happen on this type of phone. I switched from a HTC One M8 to the Z3 due to battery problems and bad camera on the HTC. The sony worked perfectly for the 2 weeks and 3 days I had it. Pity that such an annoying software issue ruines an otherwise super unit.

However, would pick it again and hope I got one that actually works.

Re: Sudden Death

Rom1 — Mon, 17 Nov 2014 14:46:19 GMT

Well, Sim Card is as new as the phone, and in France phones aren't sold with sd memory card, slot is by default empty. I didn't had the time to have to use of an extra memory card.

Anyway phone doesn't start up either with Sim and SD slots empty.

phone sudden death

pala — Fri, 19 Dec 2014 04:15:10 GMT

Yesterday my mobile has been switched off suddenly later it was not power on when I press power button too.what was happend to my device can u help me.

Re: phone sudden death

Uliwooly — Fri, 19 Dec 2014 04:34:38 GMT

Connect the phone to a wall charger, press and hold power and volume up for 10 seconds, let it charge for 2-3 hours

Re: phone sudden death

Ashroft98 — Fri, 19 Dec 2014 04:35:10 GMT

Press the power button and volume up button.

If that doesn't work,fix your software with PC Companion.

Re: phone sudden death

_alexdon_ — Fri, 19 Dec 2014 09:16:32 GMT

@Ashroft98 wrote:
Press the power button and volume up button.

If that doesn't work,fix your software with PC Companion.

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).