topic Re: Turned of by itself - no way to turn on! in Z Series

Z3 does not work!!!

EdsonS — Fri, 05 Dec 2014 13:09:39 GMT

My phone is new and turned off by itself and there is no way to turn on again. Reset buttons (power+volume up or the reset button near SIM) does not work!!!

Turned of by itself - no way to turn on!

EdsonS — Fri, 05 Dec 2014 13:07:42 GMT

My phone is new and turned off by itself and there is no way to turn on again. Reset buttons (power+volume up or the reset button near SIM) does not work!!!

Re: Z3 does not work!!!

Thommo — Fri, 05 Dec 2014 13:17:18 GMT

You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Turned of by itself - no way to turn on!

EdsonS — Fri, 05 Dec 2014 13:42:59 GMT

I believe Sony shoud stop advetising this product! I bought it in a trip at NY... now I'm out of US and without phone!

Never had this problem with the usual iPhone... (Huge regret!)

Re: Turned of by itself - no way to turn on!

Hampus — Fri, 05 Dec 2014 14:27:35 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Our warranty is based on different regions. If you purchase a phone within the US, the warranty will only be valid in the US.

But do you get any reaction when you try to power on the phone? Have you tried to connect the phone to the charger for a longer time to see if there are any reactions?

Re: Turned of by itself - no way to turn on!

Orange1 — Fri, 05 Dec 2014 19:54:40 GMT

@EdsonS

My sympathies!!!

I am suffering the same glitch. Was given a set of instructions to follow so that this SUDDEN DEATH issue is sorted out. Unfortunately, it does not work with a phone that is in deep slumber (dead, not responding).

What I have noticed is that seemingly the phone is under some sort of hibernation mode. My phone woke up from this 'wintering/hibernation period but fell soon back asleep.

I also noticed that the issue is not a hardware glitch but a software issue. When my phone woke up, I performed functions check and all was well: infact the phone never seemed to have any error or performance, battery or any reportable hitch.

It means that sony messed up software configuraion in some of its gadget.

May anyone with the sudden death issue perform the set of update instruction and tell us wether it solved the problem.

Please update us EdsonS on your attempts to have your phone back working.

Re: Z3 does not work!!!

EdsonS — Wed, 10 Dec 2014 21:35:15 GMT

Sorry for late reply (the messages was sent tô my spam inbox). Actually, when I went back home (I was travelling) and tried to connect the power, it immediately turned on with full battery charge and as orange1 said... As it never had a problem...

However, the only update I had made in the Day before was to activate the MyXperia function... Maybe it has some relation to the bug...

Re: Z3 does not work!!!

Orange1 — Thu, 11 Dec 2014 19:46:52 GMT

@EsonS

Keep us updated on the performance of your Z3C after 'waking' up from sudden death. Mine is dead again after working for 3 days last week. It showed some life 2 days ago but has refused to respond anymore thereafter.

Re: Z3 does not work!!!

donKey11 — Thu, 26 Mar 2015 11:47:21 GMT

I'm having the exact same problems, does anyone know how to fix this?

Re: Z3 does not work!!!

Hampus — Thu, 26 Mar 2015 14:09:55 GMT

Hi donKey1,

Have you tried to hold the ON/OFF button + volume up(+) for about 5-10 seconds without having the phone connected to any kind of power source? Are there any reaction while you press this key combinations?

If not, when you have tried this combination, connect the phone to your charger and let it charge for 1-2 hours before you try to power it on.

Re: Turned of by itself - no way to turn on!

Wolly21 — Thu, 27 Aug 2015 19:29:00 GMT

I'm Having the same problem.

I received XZ3 phone as an aniversary Gift from my boyfriend.

After one month it started with application errors, i thought i had to many apps, so i wiped it all.

After that it started rebooting is self, as if a gosht was having fun with my phone.

I contacted sony, they gave me instructions, i followed them. After a week the problem started again.

And on my birthday the phone decided to DIE!!!!

Once again i contacted sony, the rep said: charge it for 4-8 hours. I DID!!! its still dead!!!

When ever its connected to a wall charger its indicators light keeps blinking (red)

But it still doesn't want to turn on. its already been dead for 3days now.

Someone please bring ik back to life

Re: Turned of by itself - no way to turn on!

_alexdon_ — Thu, 27 Aug 2015 19:43:21 GMT

@Wolly21

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Z3 does not work!!!

Wolly21 — Fri, 28 Aug 2015 03:13:38 GMT

@alexdon

Nope already tried that. My pc can't, won't and isn't detecting my phone. So it doesnt work. Do u have another option?

Re: Z3 does not work!!!

_alexdon_ — Fri, 28 Aug 2015 14:31:13 GMT

Have you followed the steps? Did you charge it and turn it off when you were prompted to connect?

Re: Z3 does not work!!!

Wolly21 — Mon, 31 Aug 2015 01:39:49 GMT

@alexdon

Nothing works the phone is completely dead. It doesnt turn on or what so ever.

Re: Z3 does not work!!!

_alexdon_ — Mon, 31 Aug 2015 07:21:31 GMT

In this case,contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

/t5/FAQ/How-to-get-your-Sony-Xperia-product-repaired/m-p/991374#M21

Re: Z3 does not work!!!

Wolly21 — Mon, 31 Aug 2015 13:51:03 GMT

@alexdon

all i want to do now is cry

@alexdon wrote:
In this case,contact your local sony team:
http://www.sonymobile.com/global-en/support/contact-us/

/t5/FAQ/How-to-get-your-Sony-Xperia-product-repaired/m-p/991374#M21

Re: Z3 does not work!!!

_alexdon_ — Mon, 31 Aug 2015 21:22:01 GMT

I am really really sorry. Please keep us updated on what you decide to do. Oh, and don't cry. Big girls don't cry.

Re: Z3 does not work!!!

Wolly21 — Fri, 04 Sep 2015 19:00:53 GMT

@Alexdon

So here is my update.

My phone still doesnt want to switch on!!

Went to the shop where i purchased my phone, they said it maybe th PCB Board??

Cuz it connects and disconnects it self from the pc.

Any other advices??

I really want my phone back :smileycry::smileycry:

Re: Z3 does not work!!!

_alexdon_ — Fri, 04 Sep 2015 22:02:18 GMT

If you did stop by a sony service, why don't you let them repair it?