topic Re: Problem with incoming calls in Z Series

Problem with incoming calls

Marie-Pierre — Sat, 08 Nov 2014 13:59:09 GMT

Since the latest software uppdating, I cannot answer incoming calls. The phone is ringing but no botton for answering shows up. Thank you for help, urgent!

Re: Problem with incoming calls

Thommo — Sat, 08 Nov 2014 14:08:38 GMT

Try performing a system repair as this will often fix issues after an upgrade - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Problem with incoming calls

Marie-Pierre — Sat, 08 Nov 2014 14:09:48 GMT

The problem is solved!

Re: Problem with incoming calls

Hells — Fri, 13 Mar 2015 11:23:53 GMT

Hi, I am having the same problem but unable to connect to a computer.
Is there any other way this may be done? 🙂

Re: Problem with incoming calls

dandy63 — Fri, 13 Mar 2015 18:17:26 GMT

If the screen remains black when the phone rings go to Settings - Apps & swipe along to ALL then scroll down to InCallUI & enable.....:smileysmileywink:

Re: Problem with incoming calls

Majoca — Thu, 26 Mar 2015 23:49:05 GMT

@dandy63 wrote:
If the screen remains black when the phone rings go to Settings - Apps & swipe along to ALL then scroll down to InCallUI & enable.....:smileysmileywink:

Hi, following your information I found that there is only the force stop bottom in my mobile.

Have you got any other idea of what could be causing the problem ??

Thanks in advace

Re: Problem with incoming calls

Majoca — Fri, 27 Mar 2015 12:54:48 GMT

Hi everyone.

Just a little update, I finally got to solve the problem with my Z2.

Go to Settings, Personalisation, Manage notifications and make sure that the "Phone" is ticked, you might be able to see the "InCallUI" there as well and it should also be ticked.

Hope it helps.

Re: Problem with incoming calls

85sonymobile85 — Fri, 27 May 2016 17:25:35 GMT

HELLO: I would like very much to share my experience of NO incoming phone ring volume . I have the problem solved finally. In the past few weeks, I got NO ring VOLUME but the Sound and Notification's RING volume was at its MAX level. I tapped on it, and got NO sound. ALl incoming call activated the vibration but NO RING TONE. Finally I found out EXACTLY which APPS caused this problem. It was the WECHAT VOICE call option. During WECHAT VOICE MODE, the righ tone is compressed and I got notification thru vibration and a display is open on the top of the phone for me to answer or decline. After finishing the WECHAT voice mode, WECHAT did not close this feature probably and the volune ring tone was still in the compressed mode. That was WHY the ring tone was SHUT OFF every time after my WECHAT session. To solve this problem is to POWER OFF and then POWER ON again everytime after the wechat voice session. This solved my problem. IF anyone is using the WECHAT Voice feature, and get NO incoming call ring tone, this may be your problem. thank You for listening.

Re: Problem with incoming calls

gabo2lak — Mon, 19 Nov 2018 18:49:39 GMT

I cant answer my phone normarly. When I receive a call there is phone sign at the top left of my phone.