topic Re: Reset factory default itself in Z Series

Reset factory default itself

Xartin — Fri, 02 Jan 2015 13:34:58 GMT

My Xperia Z3 Compact reset itself to factory default in my pocket ...

The screen was locked and the option tape" twice on screen to wake-up" disactivate.

There is a combo of button to reset the phone ?

Re: Reset factory default itself

_alexdon_ — Fri, 02 Jan 2015 14:26:32 GMT

By a combination you cannot do it. Strange thing,do you have just swipe to unlock?

Re: Reset factory default itself

Uliwooly — Fri, 02 Jan 2015 16:43:01 GMT

Does anyone else have access to your Gmail (password)? if someone does, they could use myxperia or android device manager to reset your phone

Re: Reset factory default itself

Geeflukz — Wed, 07 Jan 2015 01:25:36 GMT

First time poster...

I have had the Z3 Compact form a couple of months now. In this time it has Master Reset itself three times while being carried in my pocket. On every occasion the SD Card is wiped and the Phone Memory is wiped.

On the most recent occasion, it rebooted, went through the set up pages and loaded me with the Turkish Language setting. All whilst being carried in my pocket.

The device is password protected (required by Exchange Server) and the Storage components are encrypted.

Is this due to the sensitivity of the screen, it can be activated by textiles, gloves etc?

Does anybody know if there is a way to dial the screen sensitivity down?

Cheers,

Gee

Re: Reset factory default itself

RohitTech — Wed, 07 Jan 2015 04:42:26 GMT

You phone is infected or if somebody has your google access he/she mighyt be playing with you.

Re: Reset factory default itself

Uliwooly — Fri, 16 Jan 2015 04:51:25 GMT

I hope you did changed the password

Re: Reset factory default itself

Mr_Lu — Fri, 16 Jan 2015 06:24:59 GMT

Hi, Seems you are using exchange service (EAS). In EAS, it can set a total number of consecutive password mismatch to trigger a factory reset without user agreement. Is it possible that someone or any attempts to access your email accounts?

when setup the exchange email service, the device manager permission contains erase data remotely.

Re: Reset factory default itself

Uliwooly — Fri, 16 Jan 2015 06:26:38 GMT

It doesn't work like that

Re: Reset factory default itself

TerryC — Mon, 26 Jan 2015 08:19:44 GMT

My partner bought a Z3 3 months ago and it has factory reset itself 3times in his pocket in 3 months. Sony has a physical fault on their hands.

Re: Xperia z3 factory reset

TerryC — Mon, 26 Jan 2015 08:46:48 GMT

Please be aware you did not accidentally reset your phone, my partner and some others are experiencing this problem, his phone has factory reset 3times in 3months always in pocket. Always locked. Be aware as constant data loss is a punish.

Re: Reset factory default itself

Uliwooly — Sat, 31 Jan 2015 02:07:06 GMT

@TerryC That's not possible to factory reset your phone while on a pocked unless someone either

1. use MyXperia

2. Android device manager

to reset the phone, perhaps they have access to your partner's Gmail password.

Re: Reset factory default itself

TerryC — Sat, 31 Jan 2015 04:30:06 GMT

The thing is.......everybody says its not possible, though i have now found many people on the web complaining of the same thing. First thought was remote reset, so password has been getting changed weekly, but still the phone factory resets itself monthly. Goes in pocket fine, 1/2 hour later comes out of pocket factory reset. At this point Sony or somebody needs to accept it is happening and fix it. It only seems to be happening on the Z3. I'm not inexperienced with this sort of thing, been in tech retail for 20 years and have beta tested at least 8 operating systems (no this Z3 is 100% factory). Does anyone have a link to Sony? Otherwise i am going to just start returning these things to OPTUS and exchange to new each time it happens or get refund. I have no issues with faults happening, seen that all my life in everything, however i have a massive issue when no one wants to recognise and do something about a fault. Had the same problem with a Ford dealer claiming no fault....ended up being given a new car when it was 18 months old.

Re: Reset factory default itself

Phy — Sat, 31 Jan 2015 18:55:27 GMT

@TerryC Here is the link http://support.sonymobile.com/global-en/contactUs/

Re: Reset factory default itself

Uliwooly — Sat, 31 Jan 2015 18:57:45 GMT

@TerryC The thing is, that Sony will have to replicate the issue, but contact them using @Phy 's link

My advice, change your Gmail passwords

Re: Reset factory default itself

TerryC — Sat, 31 Jan 2015 22:13:18 GMT

Sorry meant to say only on z3 compact.

Re: Reset factory default itself

TerryC — Sat, 31 Jan 2015 22:16:12 GMT

Thank you. I get you but the password has changed 8 times in the period always totally new, because that was the only way I thought possible. This is something else.

Re: Reset factory default itself

Thommo — Sat, 31 Jan 2015 22:21:34 GMT

Have you considered that you have hidden Malware on your Pc and is keylogging so changing your password will simply report your new password - Also consider that viruses can be installed on to Android devices and can cause your issue - Could be an app that you side loaded or a website that you visit

Re: Reset factory default itself

Geeflukz — Mon, 02 Feb 2015 05:00:58 GMT

@TerryC

Thanks for the support mate, I thought I was going crazy. This is definitley a screen sensitivity issue on my behalf. No chance it it related to malware and password capture as stated in previous posts.

To add weight to my claim the device has reset on it's own just last weekend, burns all data and starts you with a fresh phone untouched phone.

Does anybody know how to dial down the screen sensitivity?

Re: Reset factory default itself

Uliwooly — Mon, 02 Feb 2015 05:21:13 GMT

@Geeflukz if you think about it, that kinda fit with what @Thommo described, something used up your data and then your phone factory resets, if it's not through a computer then you have an app doing this

Re: Reset factory default itself

Phy — Mon, 02 Feb 2015 05:24:52 GMT

Perhaps it's not an app, maybe you visited a website and it was phishing, got your password stolen and it's sending a lot of emails, check the sent folder on all your email accounts for any unusual activity.