topic Re: wifi hotspot connecting but not sharing internet connection in Z Series

wifi hotspot connecting but not sharing internet connection

Linc — Mon, 01 Dec 2014 22:16:47 GMT

Hi all,
I have a Sony Xperia Z2 running version 4.4.4.

The problem is that when I create my wifi hotspot for connecting my computer to, with network will be created but no internet is available over the connection. I've tried to connect multiple devices to my phones hotspot and none of them are able to access the internet.

I have updated lately and I think this is where the issue stems from. Any help on the issue would be great.

Thanks in advance.
Linc

Re: wifi hotspot connecting but not sharing internet connection

Jake-SonyXperia — Tue, 02 Dec 2014 02:17:07 GMT

Hi Linc,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I am sorry to hear about the issues you have had. In this case it sounds although you have a problem related to APN's.

I suggest getting the Manual Internet APN information from your network carrier and add it to the APN section.

Menu > Settings > More > Mobile Networks > Access Point Names > press the + and input the data supplied by network carrier.

Once done, make sure the APN is selected and then attempt the Hotspot.

I hope this works.

Re: wifi hotspot connecting but not sharing internet connection

zak5 — Wed, 03 Dec 2014 10:17:24 GMT

my problem is the same.

My carrier is Telstra in Australia.

How do I find out " the Manual Internet APN information" from Testra?

From my past experience, there are various numbers to call and they all take up to an hour to talk to someone who then just passes on for another 1 hour wait.

Is there another approach - can I roll back from the last update which may have caused the problem?

Re: wifi hotspot connecting but not sharing internet connection

zak5 — Wed, 03 Dec 2014 20:38:47 GMT

I found APN settings but still doesn't work - although my computer now says it has internet access but it doesn't. Perhaps one setting is right but some other is not?
Also tried allowing phone to download settings automatically but also no good. Back to computer saying no internet access.
Anyone able to help me please?

Re: wifi hotspot connecting but not sharing internet connection

Jake-SonyXperia — Thu, 04 Dec 2014 00:07:40 GMT

Hi Zak5,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Can you please supply the settings you used to make the new APN?

Re: wifi hotspot connecting but not sharing internet connection

Linc — Thu, 04 Dec 2014 00:20:29 GMT

Hey,
So I managed to go in and see telstra, they are my carrier also, and get them to check these settings. the gentleman in spoke to indicated that mine are correct.
Do you think these APNs could need re-entering?
My APN names are as follows.
Telstra.wap
Telstra.mms
Do you need the data for these settings?
Cheers
Linc

Re: wifi hotspot connecting but not sharing internet connection

Jake-SonyXperia — Thu, 04 Dec 2014 01:16:03 GMT

The Telstra.wap apn is incorrect. You need to make a new one as follows.

Press the + sign in side APN and enter the below details.

Name: Telstra Internet

APN: telstra.internet

Once these to areas are filled simply save it and use this apn instead.

Let me know how you get on.

Re: wifi hotspot connecting but not sharing internet connection

zak5 — Fri, 05 Dec 2014 02:55:34 GMT

Hi Jake,
thanks for your email.
after previously trying many changes that didn't work, I finally found and
pressed "restore to default".
since then it has worked.
I tried to make the change you suggested, since the default APN "Telstra
Internet" specified "telstra.wap" which you advised is wrong.
However I first received a message saying it conflicted with a locked
something (don't remember what).
That may be because the "Telstra Broadband" specifies "telstra.internet"?
Anyhow, tried again and 2nd time have been successful to make the new APN
as you suggested.
I selected it.
My computer is still on line.
Then decided to restart my phone to see if wifi hotspot would still work.
Happy to report that yes it does work, same as when I had selected reset to
default, which then gave me the telstra.wap

thanks again for your help. I assume I should keep the new APN setting as
you suggested of telstra.internet ? not go back to the default telstra.wap?

Re: wifi hotspot connecting but not sharing internet connection

Linc — Fri, 05 Dec 2014 03:01:17 GMT

Hey Jake,
I've had success with that one as well, I'm back up and using my wifi hotspot. Thanks heaps for your quick responses to this problem.
Cheers Linc

Re: wifi hotspot connecting but not sharing internet connection

Jake-SonyXperia — Mon, 08 Dec 2014 01:52:32 GMT

Hi Guys,

Im really glad to hear this has worked for you both. There is no issue keeping the current setup, you should not need to change it.

I hope all goes well for you guys

Re: wifi hotspot connecting but not sharing internet connection

Nifty1 — Mon, 12 Jan 2015 11:16:03 GMT

Hi,

I just joined the forum because I was having a couple of problems and now one of them is fixed!

My network is Telstra in Australia and about a month ago, the system update (23.0.1.A.0.167) dropped my hotspot capability. I e-mailed Sony via the support link and their recommendation was to ":repair" the phone. So I did double backups and followed the process through - and then had to restore all my data, apps &c which still left me with some data missing and a significant download usage (fortunately via the home router). It did appear to fix the problem, but today when I needed the hotspot again, it wasn't working. I tried several suggestions including "safe mode" and a Whirlpool forum suggestion of updating the APN settings via the Telstra website and nothing worked.

I've now done a "reset to default" in the APN settings - and it's working again.Brilliant. Thank you.

Re: wifi hotspot connecting but not sharing internet connection

teteryng — Tue, 27 Jan 2015 20:13:41 GMT

hello, i have the same problem,with setup apn my network is vodafone ro

Re: wifi hotspot connecting but not sharing internet connection

pva — Tue, 31 Mar 2015 14:23:26 GMT

I had the same issue (I'm on Three network, in the UK). I went into Settings / More / Access Point Names / Menu (3 vertical dots) / Reset to default. This immediately fixed the problem, but I found that, when I disconnected the mobile hotspot, my internet connection disappeared (i.e., I was unable to get data directly on the phone. I turned the mobile data off and on and that fixed it. I tried another cycle of hotspot on, access internet from the connected device, then hotspot off and the problem did not return. This does look like a solid fix, regardless of network... Thanks! pva

Re: wifi hotspot connecting but not sharing internet connection

CockneyCook — Mon, 20 Apr 2015 10:23:52 GMT

Im having the same problem with the hotspot not working since the software update to lollipop 5.0.2. im on the three network, it states Connected but no internet access. Any ideas......

Re: wifi hotspot connecting but not sharing internet connection

bovver — Tue, 21 Apr 2015 04:36:55 GMT

Using the new update lollipop and Having the same issue as the people above unable to tether USB/ hotspot WiFi to any devices since the update. Have reset to factory, used new apn info but still no change. Due to my remote location I can't use Sony companion to try repair the update if something has gone wrong, due to only access for Internet is from my phone tether. Also on 3 network UK located.

My phone generally just feels sluggish Aswell,battery is taking a hammering but also 7+hours for a recharge but only a few hours use then needs to be charged again.
Hopefully someone comes up with a work around soon.

Re: wifi hotspot connecting but not sharing internet connection

aadilh — Sun, 14 Jun 2015 00:54:11 GMT

Same issues different day. Things just break so easy. On three again, tethering not working since recent update. Perhaps it'll work next month. I used the sim on a Samsung device, it works fine there.

Re: wifi hotspot connecting but not sharing internet connection

RafiOfDev — Wed, 23 Dec 2015 22:37:39 GMT

My problem is same too!
I'm are using Indosat Ooredoo in Indonesia.

I try everything that I can find.
I try to find the APN. But still doesn't work!
Can someone help me with this issue?

Re: wifi hotspot connecting but not sharing internet connection

wofi — Fri, 27 May 2016 12:49:26 GMT

Please help me my xperia z2 wifi and hotspot not working give me some tips

Re: wifi hotspot connecting but not sharing internet connection

ablasco — Wed, 18 Apr 2018 04:11:48 GMT

Sorry but I have the same problem and I can't solve it. I have the problem with Movistar chip in Perú, but if I change to CLARO, the problem is solved.

Re: wifi hotspot connecting but not sharing internet connection

Alias1113 — Wed, 24 Oct 2018 05:18:52 GMT

I've conected my computer to my mobile hotspot but i am not getting internet access