topic Re: Z3 Compact Yellow Line Down Screen in Z Series

Z3 Compact Yellow Line Down Screen

pele35uk — Thu, 01 Jan 2015 14:30:04 GMT

Hi, a yellow line has appeared in the top right hand corner of my screen. It is approx 20mm long and about 3mm wide. It is not a straight line. I want to send it off to Sony for repair under warranty but don't want them to use the excuse that the phone has been dropped as thats what was implied when i spoke to customer support. The phone has never been dropped or had a bang. I have tried the Software reset. Any advise would be appreciated. Thanks.

Re: Z3 Compact Yellow Line Down Screen

Phy — Thu, 01 Jan 2015 23:31:42 GMT

Do you have the developer options on?

Re: Z3 Compact Yellow Line Down Screen

Jake-SonyXperia — Fri, 02 Jan 2015 01:40:23 GMT

Hi pele35uk

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If developer options is not turned on and the problem is persisting, then I can only advise that a service centre check the device.

There is no way to clarify over the phone or in a forum if this will be covered, this needs to be assessed. Please contact customer care again and ask for the handset to be checked.

I apologize for the inconvenience this may cause.

Re: Z3 Compact Yellow Line Down Screen

pele35uk — Fri, 02 Jan 2015 07:37:37 GMT

Hi, yes it's turned on. Thanks

Re: Z3 Compact Yellow Line Down Screen

Jake-SonyXperia — Mon, 05 Jan 2015 02:37:12 GMT

Did you manage to get this issue resolved pele35UK?

Re: Z3 Compact Yellow Line Down Screen

pele35uk — Sat, 10 Jan 2015 16:19:16 GMT

Hi, yes thank you. I sent it away to Sony and they replaced the display and the flex all FOC. Thanks

Re: Z3 Compact Yellow Line Down Screen

kurreh — Tue, 27 Jan 2015 08:35:02 GMT

I have exactly the same problem on my Z3. The service center will not repair it because they said that the display is damaged due to pressure. I know that this is not true. Please advice me how to proceed. I live in Sweden. Regards
Kurt

Re: Z3 Compact Yellow Line Down Screen

ezain — Sun, 31 May 2015 09:24:37 GMT

please i want to know if i have the same problem and the developer options is turned on , what can i do?

Re: Z3 Compact Yellow Line Down Screen

_alexdon_ — Sun, 31 May 2015 09:27:44 GMT

Disable developer options or go to settings-apps-all,scroll down to settings and clear data for the app.

Re: Z3 Compact Yellow Line Down Screen

ezain — Sun, 31 May 2015 09:47:00 GMT

thank you , but i think the only solution for this problem ( yellow line ) is to replace the lcd screen ) am right?

Re: Z3 Compact Yellow Line Down Screen

_alexdon_ — Sun, 31 May 2015 10:14:02 GMT

It might be a hardware issue.

Re: Z3 Compact Yellow Line Down Screen

Mpumpkin — Mon, 07 Sep 2015 19:24:04 GMT

My phone has a yellowish tinted line on the bottom right hand side of screen. My phone also gets extremely hot even to the touch.

Re: Z3 Compact Yellow Line Down Screen

AudiMY — Thu, 29 Oct 2015 02:25:01 GMT

Had the same issue.
Use only for two month.
Go to local service center.
To replace new screen they ask me to pay for RM700.
For the new screen.
Z3 user.