topic Charging problem in Z Series

Charging problem

CareWay24 — Tue, 04 Nov 2014 11:31:56 GMT

My problem is that sometimes; when I want to put the phone to charge and the charger is connected, the phone doesn't charge.
This have happened me sometimes but disconnecting and connecting the charger made that it finally works, but today i have had to put it in safe mode to be able to charge the battery.
After that I have restarted my phone to try to charge it without safe mode, thinking that time it would works , but it continues without charging

I dont want to put my phone on safe mode all time i would want charge it.
What can i do?

Thanks.

Re: Charging problem

_alexdon_ — Tue, 04 Nov 2014 13:10:27 GMT

Could it be that you have a defective adapter or cable ?

Re: Charging problem

Uliwooly — Tue, 04 Nov 2014 16:18:23 GMT

Are you charging your phone through a wall charger, computer, car charger? have you tried different cables?

Re: Charging problem

CareWay24 — Wed, 05 Nov 2014 09:27:46 GMT

I dont think that. If it is defective wouldn't work when the mobile is in safe mode.
When it happens, i put my phone on safe mode without disconnecting the charger, and it works.

If it helps, when i connect it to computer without safe mode, my pc doesn't recognise it, but if the mobile is with it, the pc can recognise my phone .

Re: Charging problem

CareWay24 — Wed, 05 Nov 2014 09:32:52 GMT

through a wall charger, and I have too tried through computer, but no one works.

The cable is not broken, if it had broken, it wouldn't work on safe mode.

Re: Charging problem

_alexdon_ — Wed, 05 Nov 2014 11:07:43 GMT

I wonder why in safe mode it works.Can you tell what apps have you installed lately? Some antivirus,task killers?

Re: Charging problem

Uliwooly — Wed, 05 Nov 2014 17:00:54 GMT

you should contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Charging problem

CareWay24 — Mon, 10 Nov 2014 00:21:34 GMT

Yeah I have a task killer, and it was that I kill a task related with the usb or something like.
At now its all solved.

Re: Charging problem

Uliwooly — Wed, 12 Nov 2014 06:40:45 GMT

I'm glad you figured it out