topic Re: small crack of unknown origin. in Z Series

small crack of unknown origin.

SimonZ3 — Mon, 03 Nov 2014 00:04:34 GMT

I was just wondering, do Sony take responsibility for any cracked screens? As my phone vibrated down from a small surface of less then 15 centimeters. I can't imagine an otherwise such high quality phone as the z3 would have such poor build quality, surely this must be a faulty model or something?
I mean dropping a phone onto the street or from your pockets that's really a fault wich the user have to take responsibility for, but this tiny fall my phone made from a little box on the floor falling onto my carpet "with a screen protector, quite expensive one at that", I can't help feeling this is on them not me?

This might be a silly question as I know most cracked screens is a matter of repair costs and / or completely exchanging the old cracked screen for a new one for a nifty price, but I can't be the only one this has happened to...does the warranty apply? Phone is less then a month old less then half a month even.

Thanks for replies, cheers.

Re: small crack of unknown origin.

Uliwooly — Mon, 03 Nov 2014 00:06:03 GMT

Sorry to hear that but you have to contact your local Xperia Care

Re: small crack of unknown origin.

SimonZ3 — Mon, 03 Nov 2014 00:06:15 GMT

Also I didn't really see the crack until three hours later, making me wonder if it really was the fall that made it crack or just a random freaky coincidence, just trying to be logical..

Re: small crack of unknown origin.

SimonZ3 — Mon, 03 Nov 2014 00:07:13 GMT

Is there a quick and easy way to find my local xperia care?

Re: small crack of unknown origin.

Uliwooly — Mon, 03 Nov 2014 00:07:26 GMT

Most likely the fall cracked the screen and you didn't realized it

Re: small crack of unknown origin.

Uliwooly — Mon, 03 Nov 2014 00:08:45 GMT

http://www.sonymobile.com/global-en/support/contact-us/

Re: small crack of unknown origin.

SimonZ3 — Mon, 03 Nov 2014 00:11:06 GMT

Thank you for your help, you that's why I said I was trying to be logical about it but I'm not entirely sure, the crack seems to get more visible on error time as well eitherway I'll at least try to talk to them,no harm in trying, thanks for your quick and helpful responses!

Re: small crack of unknown origin.

SimonZ3 — Mon, 03 Nov 2014 00:11:32 GMT

Over time *

Re: small crack of unknown origin.

Uliwooly — Mon, 03 Nov 2014 00:11:37 GMT

Anytime