topic Re: “Could not open connection to server” in Z Series

“Could not open connection to server”

Amro99 — Tue, 13 Jan 2015 13:23:47 GMT

Dear Gentlemen,

i connect my mobile Z3 with our Exchange Server (email system) everytime i try to make sync or refresh i get this Message
“Could not open connection to server”
please there is any way to solve this problem

Your quick response will be highly appreciated

Thanks in advance...

Re: “Could not open connection to server”

Hampus — Tue, 13 Jan 2015 13:27:55 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you receive this error message if you're connected to a specific network? For example mobile network or a Wi-Fi network?

Re: “Could not open connection to server”

Thommo — Tue, 13 Jan 2015 14:23:01 GMT

That message implies that your pop settings are wrong or your smtp settings are wrong hence why it won't open a connection to something that as far as your phone thinks isn't actually there

Re: “Could not open connection to server”

Amro99 — Wed, 14 Jan 2015 09:59:58 GMT

Dear Hampus,

no i was using wifi and i try many rotars with many internet operator

Re: “Could not open connection to server”

Amro99 — Wed, 14 Jan 2015 10:16:34 GMT

Dear thommo,

first something thinks for your try but my setting is microsoft exchange activeSync not pop and iam sure from inserted information from 200% iam IT Dept. i have more than 600 user and it's work with them on all moblie brands even Sony z2 and z1 i face this case just with Z3 and the problem not just with our company email it's with yahoo too,

Re: “Could not open connection to server”

Hampus — Thu, 15 Jan 2015 08:54:54 GMT

But have you been able to sync/ refresh your emails before? Perhaps you have changed the password recently for your Exchange account, then you need to update it in your phone too. This can be done via Settings > Exchange ActiveSync > Account settings > your@account > Incoming settings.

Re: “Could not open connection to server”

Amro99 — Thu, 15 Jan 2015 11:31:02 GMT

no i sure i don't change anything and this problem from beginning i can't refresh or sync but sometimes automatically it's download my emails alone maybe after two or three days from received date,
yesterday i remove all my accounts and i tried to connect it again, before it's was connecte normally but when i try to refresh my email i face this message now i get this message when i try to connect the my email and it's unable to connect i try my yahoo and hotmail same problem (i'm sure from all the information user, Pass, domain and server).

Re: “Could not open connection to server”

Hampus — Thu, 15 Jan 2015 15:37:24 GMT

It sounds like something with the internet connection, have you tried with the mobile network? Perhaps you could try another Email application? For Yahoo/hotmail you can try K-9 Mail which can be found via Google Play store and for Exchange, you can try TouchDown.

Re: “Could not open connection to server”

Ivan_88 — Fri, 25 Mar 2016 07:51:53 GMT

Hi, I am having the same problem. Did you find a solution?

I was using E-mail client on my Xperia Z1 for more then a year, and now it seas “Could not open connection to server”.

the thing is it is syncing sent items and not the inbox and incoming mail, when i sent an Email then Email is send correctly.

So the only problem is that I don't get new Emails on my phone.

I tried deleting the account and setting it up again, it worked for the first time when it was syncing and syncked new Emails after it was back to the old problem...

Please help.

Re: “Could not open connection to server”

Ivan_88 — Fri, 25 Mar 2016 14:16:19 GMT

So Sony, as I am searching web I see that this hapens all of a souden to people and you do not have a solution on this matter???

this is sad...

Re: “Could not open connection to server”

Visitor11 — Fri, 13 May 2016 21:48:02 GMT

I have this same exact issue with my Z3. I did not change any settings nor do i have internet issues. A fix would be appreciated.

Re: “Could not open connection to server”

Wooo — Sat, 25 Jun 2016 09:06:07 GMT

I could get my emails yesterday morning but in the evening it's saying cannot open connection to server, still the same today. What is going on???

Re: “Could not open connection to server”

pmartin008 — Mon, 04 Jul 2016 08:32:29 GMT

Same here. I have been sending & receiving email on my Z3 via Exchange for over 2 months. A lot of recommended updates were applied at the weekend and I noticed last night that email was no longer arriving. I have the same error message - Could not open connection to server. I have tried on a wifi and 4g connection but the same problem occurs. The issue affects incoming email. I can still send out.

Re: “Could not open connection to server”

Robbie07 — Tue, 12 Jul 2016 19:38:31 GMT

I've started having this problem since 10th July, my Gmail account is working fine but my Hotmail account (which has worked fine on my Z5 since sept15) is now unable to connection to the server, I haven't changed any of my settings, come on Sony, how about a response?

Re: “Could not open connection to server”

Mezzomama — Wed, 13 Jul 2016 10:57:59 GMT

I'm another who suddenly can't receive hotmail/outlook emails and is getting the 'can't connect' message. If it were just my home wifi, I should have picked them up in other places. I have just downloaded the most recent version of microsoft exchange, but so far that hasn't made any difference. Under Accounts it says it last synced today, but the emails are still not arriving. Googlemail is ok, and I have no problems receiving hotmail/outlook on other devices.

I have just tried opening my hotmail account through the google search box, and can see recent emails that way.

Update: I installed the Outlook app on my phone and can see my emails that way, then disabled the Email app and installed the Gmail app separately. Not as convenient as a single inbox, but at least I can receive and send emails.

I seem to recall a similar problem a few years ago when I had a different phone--it turned out to be Google withdrawing support for Microsoft exchange. So perhaps this is similar. Does anyone know?

Re: “Could not open connection to server”

DaveC75 — Wed, 20 Jul 2016 07:00:46 GMT

This happened to myself yesterday on my Sony Z3 phone when checking for messages through the email app. It's certainly not a WiFi/Internet problem as we have another mobile phone, a tablet and two laptops happily functioning as usual. The tablet is a Sony Z3 compact, with the same apps. There us no issue with the email app on the compact tablet. This happened to me after trying to empty an overfull trash bin.

Re: “Could not open connection to server”

vegnikki — Wed, 27 Jul 2016 18:14:11 GMT

To Dave: I have the same issue after deleting a full trash box. I have so far tried force stop of both Email and Exchange Services apps and then restarted. Still nothing. Any thoughts Sony? I'm not downloading another app and frankly I'm sick of Sony suggesting this as "solutions". Want me to download a brand new app? Then get rid of your bloatware.

Re: “Could not open connection to server”

Robi-wan — Fri, 29 Jul 2016 20:39:15 GMT

Been having the same problem for the last couple of days. Never changed a thing on my Z5. Would love to see a solution...cause my phone doesn't feel to smart anymore

Re: “Could not open connection to server”

vegnikki — Mon, 01 Aug 2016 03:05:53 GMT

I deleted my account and readded it. It seems to be working now.

Re: “Could not open connection to server”

Mojorisun — Wed, 31 Aug 2016 03:53:22 GMT

Same problem with a Z3. Started this Aug (2016). Deleted the app and re-installed. Fixed the issue for about a week. Like others, I have not changed password or settings. Can send, but not receive new emails to inbox. I recall a software update not long ago, so I'll assume it's from that.

I've now installed the Outlook mail app, and that works fine.

PS...this phone gets HOT! constantly hearing "your phone's battery is over heated"

First and last Sony phone. Will go back to Samsung.