topic Re: Latest 4.4.4 update using PC Companion in Z Series

Latest 4.4.4 update using PC Companion

Bonhoff — Sun, 02 Nov 2014 15:46:06 GMT

I have tried and tried but can't get my phone to update via PC Companion. I get stuck at the "prepare (part 2) part of the update where I am told to disconnect my phone from the PC and then turn it off, wait 5 secs, then reconnect phone to PC. Problem is, the phone is already turned off when I disconnect it during the part 2 (prepare) phase. Driving me mad!

Re: Latest 4.4.4 update using PC Companion

_alexdon_ — Sun, 02 Nov 2014 15:57:48 GMT

Make sure the device is turned off when you are told to connect with volume down.Also,your device has to be charged to at least 60%.

Re: Latest 4.4.4 update using PC Companion

Bonhoff — Mon, 03 Nov 2014 15:50:56 GMT

Like I said, the phone is already turned off by PC companion during the "prepare"phase and I have followed the instructions to the letter. So, should I switch the phone back on when disconnecting it from the PC/Laptop so that I can switch it off myself as per the instruction? When pressing the volume down button the instructions require that I press the power on button at the same time; this switches the phone back on again. Is this what is supposed to happen? I have gone this far many times but then, nothing other than a pop up asking me if I'm having trouble! The answer to that is Yes, I am!

Re: Latest 4.4.4 update using PC Companion

Bonhoff — Mon, 03 Nov 2014 16:13:50 GMT

Problem has gone away! Phone updated and operating ok. I cannot explain this but I went through the entire process again and this time the screen instruction to uncouple my phone, wait 5 secs and then power on holding the volume down button simply didn't appear and it went through to a screen which simply instructed me to uncouple the phone and switch it on. Job done! Inexplicable!!!!

Re: Latest 4.4.4 update using PC Companion

_alexdon_ — Mon, 03 Nov 2014 17:14:15 GMT

Cool.

Re: Latest 4.4.4 update using PC Companion

sagija — Mon, 03 Nov 2014 19:00:13 GMT

Whats up with that new update, my phone is already running on 4.4.4, 14.4.A.0.108, I updated it via wifi couple of months ago. Today I got a notification that a new update is available, and I see that it is the same one that my phone is already on. The only difference is that it says to update via computer.

Re: Latest 4.4.4 update using PC Companion

Outlaw — Thu, 06 Nov 2014 16:51:16 GMT

Good day. I'm facing similar issue. What did you do exactly if you don't mind me asking?

Re: Latest 4.4.4 update using PC Companion

freekzak — Fri, 07 Nov 2014 00:30:13 GMT

Hello there,

these steps might solve the problem (make your backups first before doing anything)

1) Uninstall PC Companion

2) Install again from fresh installer (download again Sony PC Companion_Web from Sony's web page)

3) Restart your PC even if this is not necessary

4) Charge your phone @ 100% (yes 100%)

5) There are two ways to repair using PC Companion.

a) You can have your phone connected from the begining of restoration ( start PC Companion go to Support Zone Start button , Phone / Tablet Software Update Start button , repair my phone / tablet)

b) disconnect your phone from the computer , start PC Companion go to Support Zone Start button , Phone / Tablet Software Update Start button , repair my phone / tablet. From the list with the devices click your device and follow the instructions.

p.s

When you connect your phone , does PC Companion recognise your device ?

Re: Latest 4.4.4 update using PC Companion

Outlaw — Fri, 07 Nov 2014 06:27:30 GMT

For me, none of the above worked. I tried a different PC and it worked like magic.

Now the phone is running 4.4.4 without any issues so far.

Re: Latest 4.4.4 update using PC Companion

freekzak — Mon, 10 Nov 2014 11:50:00 GMT

Then the problem is with your computer , I am glad you solved your problem.

Re: Latest 4.4.4 update using PC Companion

pradeepZ1 — Fri, 14 Nov 2014 13:02:58 GMT

The new update is to fix camera freezing issue, better RAM management and improve battery backup.