topic Re: error during upgrade to 4.4.4 in Z Series

error during upgrade to 4.4.4

Gertvdz — Sun, 02 Nov 2014 13:02:50 GMT

Hi all.

I had a sleeping account because I never needed it, but now...

My Z1 never let me down, it worked just flawless. But now..

While I was updating my Phone, I got a message from PCC to disconnect my phone from USB, shut it off (which it already did itself during the software update) and connect it again with the volume down button pushed in.

I did so, and since that moment, I can't get my phone working again.

It's not my first and only Android which I did a software update on, but what I'm Xperiencing right now. Nope, this is my worst nightmare, the fear which I had became true.

Anyone who has any advise? Besides of getting rid of this phone?

Best regards,

Gert

Re: error during upgrade to 4.4.4

_alexdon_ — Sun, 02 Nov 2014 14:32:47 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: error during upgrade to 4.4.4

Gertvdz — Sun, 02 Nov 2014 15:05:39 GMT

@alexdon wrote:
You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Thanks,

I've tried it all. Nothing helps, even tried it on another computer.

My standard OS is Vista. The other one W7premium.

I think I'd better send it to Sony.

Greetz,

Gert

Re: error during upgrade to 4.4.4

_alexdon_ — Sun, 02 Nov 2014 15:06:23 GMT

If you think that is the best option,do it and keep us updated.Xperia care contact link:

http://www.sonymobile.com/global-en/support/contact-us/