topic Re: Bluetooth audio dropout in Z Series

Bluetooth audio dropout

crweidert — Wed, 19 Nov 2014 15:45:10 GMT

I just got a Z3 compact. I switched from a Moto X that did not have any bluetooth issues (which is still in my possession in case I can't fix this).

Anyway, when I connect to my Pioneer MVH-X560BT stereo, music will play but the audio will drop out completely every few minutes. The audio will go out for around a second. It's not lag because the song doesn't also pause when the bluetooth audio drops. After a second audio will return. I have tried many apps (Walkman, Power amp, google play, spotify, etc.) and they all produce the same occasional pause. I have used a few different phones with this stereo and have never experienced this issue.

I bought my Z3c online from someone who had unlocked the bootloader and installed a custom ROM. I found out how to install the stock Sony rom with Emma and thought that would fix my bluetooth issues. It did not. I doubt an unlocked bootloader would affect bluetooth.

Re: Bluetooth audio dropout

Uliwooly — Wed, 19 Nov 2014 16:15:09 GMT

Have you try a different bluetooth system?

Re: Bluetooth audio dropout

sorinbm1 — Tue, 09 Dec 2014 17:57:57 GMT

I have exactly the same problem with my z3 compact playing audio via bluetooth on my pioneer deh x5600bt. music will play but the audio will drop out completely for a second, every 2 minutes. I tried everything, i cant make it work. I have used a different app player, factory reset both the phone and the x5600bt player , with no result. My older phone , a lumia 920 worked flawlessly on the pioneer x5600bt, so i am thinking that its a problem with the bluetooth from the z3c . Any help is appreciated.

Re: Bluetooth audio dropout

grutorg — Fri, 19 Dec 2014 18:54:29 GMT

Hi!

I'm from Brazil and I have the same problem. Sony....any answer to our problem???

Re: Bluetooth audio dropout

ajcarson — Mon, 22 Dec 2014 14:28:34 GMT

I have the exact same problem with my Z3 Compact and Pioneer DEH-X6600BT. It is slowly driving me mad as I've tried factory resetting the phone, Pioneer head unit, etc. It seems there may be an issue with Sony Throw that could be causing this problem, but there is no way to disable this service (shown as 'Devices' in list of running Apps).

If anyone has any ideas, please let us know! This is almost a deal breaker for the phone with the amount of driving that I do. I do love the Z3C but am hoping for a fix in Lollipop or firmware update!

Re: Bluetooth audio dropout

Ballesen — Tue, 24 Feb 2015 14:09:52 GMT

Same here mate.

Tried the Sony support chat. Not much help there.

Only answer I got was. We cannot take responsability for 3'rd party equipment. Check the compability chart for your bluetooth device.

My 2 years old car stereo doesn't have the Z3 compact on it's compability chart.

Re: Bluetooth audio dropout

sorinbm1 — Wed, 25 Feb 2015 23:40:18 GMT

Dont worry. Be happy. My gf bought an xperia z1. The same problem on that one with the bluetooth. A week later i had to send that one at a sony service center. tousch screen unresponsive, and a swollen battery i think, that made the plastic trim near the volume button to bend, leaving a little gap. After a week, the phone was replaced with a new one, apparently. Same s..t with the bluetooth. Another problem now, very low network signal, and oscilating until the point of disconecting a phone call, on 3g, in a place where all my other phones had full signal. Since no one from sony has the decency of answering, i will do my best to share my thoughts about how god sony customer service is. Gsmarena, phonearena and the list goes on. ``We cannot take responsability for 3'rd party equipment. ``????? Dear sony, a motorola razr xt 910, a nokia lumia 920 , a samsung s3, a samsung note 3 and 4 worked as they should, on the ``third party equipment``. You will laugh now, but even my nokia 6233, and my sony ericsson w810i played music flawlessly on the same ``third party equipment``. ``Check the compability chart for your bluetooth device.``Really? Sony, you think i am dum? Z1 is on my list as compatible with pioneer x5600bt, and it DOES NOT WORK!!! 2 xperia z1 and one xperia z3 have the same problem. And i am not the only one with this issue. So, long story short, Sony, you can count on me, a third party equipment user, to tell the word how we should all use only sony products, in order for them to work as they should. By the way. If you read this, and dont have a sony phone, dont buy one. You will be sorry. Do you feel lucky?

Re: Bluetooth audio dropout

sorinbm1 — Sat, 18 Apr 2015 07:57:55 GMT

Bad news. Yesterday I've received and upgraded my z1 to lollipop 5.0.2, the official version. It didn't fix the Bluetooth problem... No change at all : (

Re: Bluetooth audio dropout

Peter777 — Tue, 17 Nov 2015 10:14:02 GMT

I have this exact issue; I have a Z3 compact and a Pioneer DEH-X5600BT stereo.

The stereo worked flawlessly with my previous Samsung phone.

With my Z3 compact, bluetooth music playback skips for roughly 1 second every 5 minutes.

I have tried the following:

tried poweramp, VLC & ES filebrowser mediaplayer

tried changing all poweramp bluetooth and priority settings

force screen to stay on

downgraded to lollipop

rooted and forced mininmum cpu clockspeed to 1GHz

turned off all radios except for bluetooth (using tasker aeroplane mode + bluetooth on)

None of these fixes (reported elsewhere for similar issues) made a difference.

Sony, PLEASE FIX THIS!

Re: Bluetooth audio dropout

SergioPL1 — Tue, 17 Nov 2015 20:28:22 GMT

I guess that you should ask Pioneer for the same. I'm not saying that Sony is non-guilty here, but sometimes incompatibility happens between different devices. Have you tried on Pioneer forum?

I use Z3 Compact to stream music to Sony TDM-BT1 Bluetooth Receiver (STR-DA3300ES), JBL Horizon speaker and Toyota Touch2 car audio. All work flawlessly, except when high speed WiFi transmission occurs nearby (in 2 - 3 meters) over 2.4 GHz band.

Re: Bluetooth audio dropout

Peter777 — Wed, 18 Nov 2015 14:11:40 GMT

I have just tried my Z3 with a different bluetooth speaker and it works without skipping.

Both my old phone (Samsung) and the Pioneer stereo are bluetooth 3.0; they worked flawlessly together.

Therrefore it now seems to me that the z3 must have a backwards compatibility issue with bluetooth 3.0

Edit: I was unable to overcome the compatibility problem with Sony Z3 compact plus pioneer stereo. I therefore sold the stereo and replaced it with a Kenwood BT53U, which works flawlessly.

Re: Bluetooth audio dropout

Jonasgson — Mon, 14 Dec 2015 06:45:24 GMT

Same issue here with a brand new Z5 compact and the Pioneer DEH-X5600BT. Old HTC one m7 worked Great but this?.. It Will be with tears in my eyes I need to go back and run aux cable because Sony cant fix this.. The Bluetooth mic I had to mount down half the car to install looks dumb now..

Re: Bluetooth audio dropout

Demon1521 — Wed, 09 Mar 2016 11:29:48 GMT

Same problem with Z5, on same Pioneer car stereo, even now with 6.0 marshalmallow...

Re: Bluetooth audio dropout

Stargazerus — Wed, 11 May 2016 08:59:27 GMT

Greetings from Ukraine!

Same issue here.

Xperia Z5 Compact (running Android 6.0) plus Pioneer MVH-x560BT. Sometimes it takes mercy upon me, allowing me to listen for a song or two without dropouts. But mostly there's a second of silence every two minutes or so, which keeps driving me crazy.

Switching off Wi-Fi doesn't help.

Both Lumia 525 (which is probably the cheapest smartphone out there) and Nexus 7 Tablet perform flawlessly.

Not quite sure now, what was all the fuss about Sony's superior software and audio quality :(.

Re: Bluetooth audio dropout

sorinbm1 — Wed, 11 May 2016 09:40:50 GMT

n5100bt user now, with the z3 compact. the bluetooth problem is solved. but not everything is perfect. 3 times in one month, the sony mex n5100bt froze . i had to reset the thing, loosing all my presets. the cause was a flac tune on my highspeed usb dongle. so, sony mex n5100bt might be a flac player, but not a perfect one. a good one, but not perfect. would i buy again the z3 c? yes i would. would i buy the n5100bt? yes i would, unfortunately, yes. so , if you have questions about the 5100bt, ill answer them.

Re: Bluetooth audio dropout

Floof38 — Wed, 07 Sep 2016 14:12:04 GMT

Hello,

I have the same problem with my XPeria z3 compact since I upgraded to Android 6.

It randomly disconnects from whatever audio bluetooh receiver it is connected to (reproduced on Volkswagen car audio, Sony DR-BTN200 headphones, avantree saturn apt-x receiver, UE Boom 2 speakers). I have tried to debug the issue, and here is what I found.

I have collected the logcats during the disconnection and I discovered that just before each time the bluetooth disconnects there are two lines concerning "BeaconParser" I think this has to do bluetooth LE. Here is an extract from the logcat:

09-07 15:48:56.769 26741 26823 V Avrcp   : MESSAGE_PLAY_INTERVAL_TIMEOUT
09-07 15:48:56.769 26741 26823 V Avrcp   : event for device address 88:C6:26:81:22:9E
09-07 15:48:56.769 26741 26823 I Avrcp   : device found at index 0
09-07 15:48:56.769 26741 26823 V Avrcp   : event for device address 88:C6:26:81:22:9E
09-07 15:48:56.769 26741 26823 I Avrcp   : device found at index 0
09-07 15:48:56.769 26741 26823 V Avrcp   : getPlayPosition position: 10197 Device:88:C6:26:81:22:9E
09-07 15:48:56.769 26741 26823 I BluetoothAvrcpServiceJni: registerNotificationRspPlayPosNative: sBluetoothMultiAvrcpInterface: 0xb34d1630
09-07 15:48:56.769 26741 26823 D bt_btif : ## register_notification_rsp ## event_id:AVRC_EVT_PLAY_POS_CHANGED
09-07 15:48:56.769 26741 26795 D bt_btif : LCB lcb=1 event=2 state=2
09-07 15:48:56.788 26741 26777 W bt_hci_packet_fragmenter: reassemble_and_dispatch complete l2cap packet received:l2cap full length 18 and hci length 26.
09-07 15:48:56.788 26741 26795 D bt_btif : LCB lcb=1 event=6 state=2
09-07 15:48:56.788 26741 26795 D bt_btif : bta_av_rc_msg_cback handle: 0 opcode=0x0
09-07 15:48:56.788 26741 26771 D bt_btif : btif_av_state_started_handler event:BTA_AV_META_MSG_EVT flags 0  index =0
09-07 15:48:56.788 26741 26771 D bt_btif : btif_rc_handler event:BTA_AV_META_MSG_EVT
09-07 15:48:56.788 26741 26771 D bt_btif : AVRC_ParsCommand() return status:0x4
09-07 15:48:56.788 26741 26771 D bt_btif : btif_rc_upstreams_evt pdu: AVRC_PDU_REGISTER_NOTIFICATION handle: 0x0 ctype:3 label:e
09-07 15:48:56.788 26741 26771 I BluetoothAvrcpServiceJni: btavrcp_register_notification_callback
09-07 15:48:56.788 26741 26823 V Avrcp   : MESSAGE_REGISTER_NOTIFICATION:event=5 param=1
09-07 15:48:56.788 26741 26823 I Avrcp   : device found at index 0
09-07 15:48:56.788 26741 26823 V Avrcp   : processRegisterNotification: eventId5
09-07 15:48:56.788 26741 26823 I Avrcp   : device found at index 0
09-07 15:48:56.788 26741 26823 V Avrcp   : getPlayPosition position: 10216 Device:88:C6:26:81:22:9E
09-07 15:48:56.788 26741 26823 I Avrcp   : device found at index 0
09-07 15:48:56.788 26741 26823 V Avrcp   : getPlayPosition position: 10216 Device:88:C6:26:81:22:9E
09-07 15:48:56.788 26741 26823 I BluetoothAvrcpServiceJni: registerNotificationRspPlayPosNative: sBluetoothMultiAvrcpInterface: 0xb34d1630
09-07 15:48:56.788 26741 26823 D bt_btif : ## register_notification_rsp ## event_id:AVRC_EVT_PLAY_POS_CHANGED
09-07 15:48:56.789 26741 26795 D bt_btif : LCB lcb=1 event=2 state=2
09-07 15:48:56.789 26741 26823 V Avrcp   : mPlayPosChangedNT updated for index 0 index 0
09-07 15:48:56.839 29688 29688 I CrashlyticsCore: Initializing Crashlytics 2.3.8.97
09-07 15:48:56.882 29688 29688 D BeaconParser: Parsing beacon layout: m:2-3=beac,i:4-19,i:20-21,i:22-23,p:24-24,d:25-25
09-07 15:48:56.883 29688 29688 D BeaconParser: Parsing beacon layout: m:2-3=0215,i:4-19,i:20-21,i:22-23,p:24-24,d:25-25
09-07 15:48:56.887  1937  2164 D BluetoothManagerService: Message: 20
09-07 15:48:56.887  1937  2164 D BluetoothManagerService: Added callback: android.bluetooth.IBluetoothManagerCallback$Stub$Proxy@fd915d5:true
09-07 15:48:56.888  1937  4961 D BluetoothManagerService: checkIfCallerIsForegroundUser: valid=true callingUser=0 parentUser=-10000 foregroundUser=0
09-07 15:48:56.888  1937  4961 D BluetoothManagerService: disable(): mBluetooth = android.bluetooth.IBluetooth$Stub$Proxy@bd361ea mBinding = false
09-07 15:48:56.889  1937  2164 D BluetoothManagerService: Message: 2
09-07 15:48:56.890  1937  2164 D BluetoothManagerService: Sending off request.
09-07 15:48:56.890 26741 26767 D BluetoothAdapterState: Current state: ON, message: 23
09-07 15:48:56.890 26741 26767 D BluetoothAdapterProperties: Setting state to 13
09-07 15:48:56.890 26741 26767 I BluetoothAdapterState: Bluetooth adapter state changed: 12-> 13
09-07 15:48:56.891 26741 26767 D BluetoothAdapterProperties: onBluetoothDisable()
09-07 15:48:56.891 26741 26767 I BluetoothAdapterState: Entering PendingCommandState
09-07 15:48:56.892  1937  2164 D BluetoothManagerService: Message: 60
09-07 15:48:56.892  1937  2164 D BluetoothManagerService: MESSAGE_BLUETOOTH_STATE_CHANGE: prevState = 12, newState=13
09-07 15:48:56.892  1937  2164 D BluetoothManagerService: BLE State Change Intent: 12 -> 13
09-07 15:48:56.894  1951  1951 I ActivityManager: type=1400 audit(0.0:16740): avc: denied { call } for scontext=u:r:system_server:s0 tcontext=u:r:zygote:s0 tclass=binder permissive=1 ppid=701 pcomm="main" tgid=1937 tgcomm="system_server"
09-07 15:48:56.898 26741 26741 D BluetoothMapService: onReceive
09-07 15:48:56.898 26741 26741 D BluetoothMapService: onReceive: android.bluetooth.adapter.action.STATE_CHANGED
09-07 15:48:56.898 26741 26741 D BluetoothMapService: STATE_TURNING_OFF
09-07 15:48:56.898 26741 26741 E BluetoothMapService: mSessionStatusHandler.sendMessage() dispatched shutdown message
09-07 15:48:56.898 26741 26741 D BtOppService: Receiver BLUETOOTH_STATE_CHANGED_ACTION, STATE_TURNING_OFF

here is another:

09-07 15:33:49.057 26524 26524 D BeaconParser: Parsing beacon layout: m:2-3=beac,i:4-19,i:20-21,i:22-23,p:24-24,d:25-25
09-07 15:33:49.058 26524 26524 D BeaconParser: Parsing beacon layout: m:2-3=0215,i:4-19,i:20-21,i:22-23,p:24-24,d:25-25
09-07 15:33:49.062  1937  2164 D BluetoothManagerService: Message: 20
09-07 15:33:49.062  1937  2164 D BluetoothManagerService: Added callback: android.bluetooth.IBluetoothManagerCallback$Stub$Proxy@74f4ccd:true
09-07 15:33:49.063  1937  5184 D BluetoothManagerService: checkIfCallerIsForegroundUser: valid=true callingUser=0 parentUser=-10000 foregroundUser=0
09-07 15:33:49.063  1937  5184 D BluetoothManagerService: disable(): mBluetooth = android.bluetooth.IBluetooth$Stub$Proxy@9b85982 mBinding = false
09-07 15:33:49.066  1937  2164 D BluetoothManagerService: Message: 2
09-07 15:33:49.068  1937  2164 D BluetoothManagerService: Sending off request.
09-07 15:33:49.068 21956 21983 D BluetoothAdapterState: Current state: ON, message: 23
09-07 15:33:49.068 21956 21983 D BluetoothAdapterProperties: Setting state to 13
09-07 15:33:49.068 21956 21983 I BluetoothAdapterState: Bluetooth adapter state changed: 12-> 13
09-07 15:33:49.069  1937  2164 D BluetoothManagerService: Message: 60
09-07 15:33:49.069  1937  2164 D BluetoothManagerService: MESSAGE_BLUETOOTH_STATE_CHANGE: prevState = 12, newState=13
09-07 15:33:49.069  1937  2164 D BluetoothManagerService: BLE State Change Intent: 12 -> 13
09-07 15:33:49.074 21956 21956 D BluetoothMapService: onReceive
09-07 15:33:49.074 21956 21956 D BluetoothMapService: onReceive: android.bluetooth.adapter.action.STATE_CHANGED
09-07 15:33:49.075 21956 21956 D BluetoothMapService: STATE_TURNING_OFF
09-07 15:33:49.075 21956 21956 E BluetoothMapService: mSessionStatusHandler.sendMessage() dispatched shutdown message
09-07 15:33:49.075 21956 21956 D BtOppService: Receiver BLUETOOTH_STATE_CHANGED_ACTION, STATE_TURNING_OFF

each we see lines like this just prior to the disconnection:

09-07 15:33:49.057 26524 26524 D BeaconParser: Parsing beacon layout: m:2-3=beac,i:4-19,i:20-21,i:22-23,p:24-24,d:25-25
09-07 15:33:49.058 26524 26524 D BeaconParser: Parsing beacon layout: m:2-3=0215,i:4-19,i:20-21,i:22-23,p:24-24,d:25-25

I hope this will help Sony fix the issue.

Re: Bluetooth audio dropout

sorinbm1 — Wed, 07 Sep 2016 14:57:09 GMT

I am no longer a Sony user. I find unaceptable the lack of respect from Sony, who in 3 years didn't had the time to fix this problem. Z1, z3 compact, z3, three Sony phones with this problem is more than enough for me. A cheaper phone does the job better then those above. Huawei p9 lite user now.

Re: Bluetooth audio dropout

paralight — Mon, 10 Oct 2016 22:11:43 GMT

same problem here, still no solution !

Re: Bluetooth audio dropout

bladE_1 — Sun, 08 Oct 2017 17:35:37 GMT

I have experienced exact same audio drop out problems with Sony Xperia L1 and Pioneer MVH-X560BT. However my Pioneer works flawlessly with Samsung Galaxy and even with Lumia 640 XL.

I have similar compatibility problems with other Sony products as well and I have gave up until now. It's better to avoid Sony if just possible, since they do not give about sh*t about customer experience. This audio drop out problem will propably get never fixed. I have HDMI audio problems with all SONY TV's and one of the models with problematic behavior is very ancient (KDL-40W3000). All the displays works theoretically, but i get invasive OSD messages regularly when audio stops and starts again like in the link below.

https://www.youtube.com/watch?v=1ysMZWlrmx8&t=5s

Very annoying like this bluetooth sreaming issue with Xperia L1.

Re: Bluetooth audio dropout

AlanOldUn — Sun, 21 Jul 2019 11:43:14 GMT

I have the same problem with my XZ when connectwed to my car's phone hook up.