topic Re: InCallUI stopped working in Z Series

InCallUI stopped working

aphroditeschild — Mon, 17 Nov 2014 09:43:44 GMT

I have a problem with my xperia z3 compact. When i try to dial a number, appear "InCallUI stopped work" . What can I do?

Re: InCallUI stopped working

Hampus — Mon, 17 Nov 2014 10:25:46 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you go to Settings > Apps > The tab "All" > InCallUI > Clear cache. Go back to the tab "All" and look for the app "Phone" > Clear data. Restart the phone and try again to see if same thing occurs.

Re: InCallUI stopped working

aphroditeschild — Mon, 17 Nov 2014 21:08:41 GMT

It doesn't work. The same "Incallui stopped work". I don't know what to do...

Re: InCallUI stopped working

Jake-SonyXperia — Tue, 18 Nov 2014 00:56:48 GMT

Hi aphroditeschild,

Are you by chance using any third party Calling application?

Sorry for the inconvenience this may cause.

Re: InCallUI stopped working

aphroditeschild — Tue, 18 Nov 2014 11:38:51 GMT

I don't have any third application installed on my phone. Exactly from these reason... I'am afraid

Re: InCallUI stopped working

Jake-SonyXperia — Wed, 19 Nov 2014 00:23:37 GMT

You may need to perform a software repair on the device.

Also make sure to backup the information on the device using PC Companion.

1. Download the PC Companion software from PC Companion and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps

I apologize for the inconvenience this may cause.

Re: InCallUI stopped working

aphroditeschild — Wed, 19 Nov 2014 07:22:06 GMT

OK. I will try this and I'll be back with reply. Thanks!

Re: InCallUI stopped working

Jake-SonyXperia — Wed, 19 Nov 2014 23:53:32 GMT

No problem I hope this works out

Re: InCallUI stopped working

aphroditeschild — Tue, 25 Nov 2014 07:10:14 GMT

Doesn't work. Another suggestions?

Re: InCallUI stopped working

aphroditeschild — Thu, 27 Nov 2014 08:47:59 GMT

Sincerely, I start to regret my aquisition. A brand new phone, not very cheap and I have problems from the start. I did everything you say and I know, but the problem remain the same. From what I saw, this KItKat have problems from his launcher. I will try to sell it and to buy another phone, better I hope. Not a "flagship" phone, and, very important, not a SONY.

Re: InCallUI stopped working

ToddlerfromHell — Tue, 24 Feb 2015 20:30:54 GMT

Hello!

Apologies if it is considered bad form to resurrect this thread, but my phone only just now started to exhibit this exact behaviour.

There were some updates for it today, and this atsrted after those had installed.

I have read the earlier replies here and have attempted the suggestions, but it's still happening.

Is there some way we can see what apps, if any, have access to the call state, and maybe see if it's one of those that do it??

Re: InCallUI stopped working

carybielenberg — Fri, 27 Feb 2015 01:26:25 GMT

I put in a support call for this & have repaired & reloaded my phone twice & still have the fault. I daily check for a update on the phone to fix this but alas... I hope they fix this with the lolipop upgrade 😕

Cary

Xperia Z3 (Optus AU)

Re: InCallUI stopped working

ToddlerfromHell — Mon, 02 Mar 2015 11:00:32 GMT

I did the same.

Reloading the system software did nothing to help with he situation. As it stands I am unable to accept calls with the phone.

The InCallUI app cache cannot be cleared, and I believe this is part of the problem.

Re: InCallUI stopped working

AKuzenlv — Fri, 04 Jan 2019 13:34:12 GMT

I solved this problem by changing the language in the phone settings. Reset settings did not help