topic Re: Xperia Z3 Overheating in Z Series

Xperia Z3 Overheating

benriley — Tue, 16 Dec 2014 15:11:03 GMT

Hi everyone,

Even though there are some flaws, I'm really strongly considering getting the sony xperia z3 - no phone is perfect. Some of the issues that I've read about don't really apply to how I will be using the phone. I've heard that the Z3 overheats when taking 4K video, which isn't a problem for me since I don't really intend on taking many videos.

One thing that I do alot is video calling. I was wondering if anyone knew if the Z3 overheats when making prolonged video calls (with google hangouts, skype, etc). I do alot of video calling, often for 5+ hours at a time.

This is the only thing that is making me think twice about getting the Z3. Otherwise I would've had one by now, because it looks like an absolutely gorgeous phone with a great UI.

Re: Xperia Z3 Overheating

Hampus — Tue, 16 Dec 2014 15:56:08 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I have not done a video call that long on my own, but I don't think it should overheat and have never heard any reports about overheating while placing a video call for a longer time.

Re: Xperia Z3 Overheating

benriley — Tue, 16 Dec 2014 16:13:54 GMT

Thanks for the reply.

I'm only concerned with the Z3 overheating during a prolonged video call because of the reports I've heard about the phone overheating during 4K video. Since both 4K video recording and video calling is concerned with the camera itself, I just wanted to see if anyone had problems with the phone overheating when using the camera, i.e taking pictures or video in standard 1080p mode for extended periods of time, or long video calls.

Granted, not everyone makes long video calls like I do, so I was hoping someone had first hand experience with this situation. I guess no news is good news in this case.

Re: Xperia Z3 Overheating

stockyvillage — Tue, 16 Dec 2014 16:47:38 GMT

I use video calling quite a bit when I am in Spain.Calls often last 30 mins and phone doesn't get hot.So you won't have a problem. I have used hangouts,Viber and Skype to do this.Hope that helps

Re: Xperia Z3 Overheating

Lindamaeb — Mon, 02 Mar 2015 02:04:34 GMT

My Z3 started overheating after just a few minutes video recording in the last couple of weeks. It's only 3 months old. The yesterday, while video recording my daughters concert, the rear glass cracked after only 5-6 minutes recording! Not a happy camper!

Re: Xperia Z3 Overheating

stockyvillage — Mon, 02 Mar 2015 06:07:30 GMT

Get in touch with Sony care explain situation to them

Re: Xperia Z3 Overheating

pabloespanola — Tue, 07 Apr 2015 05:26:42 GMT

Hi. My Z3 flashes the overheating warning even when taking pictures. Is this normal behavior? I've also set video capture to just 720p,but even just loading the camera app and letting the phone idle causes the warning to appear.

Re: Xperia Z3 Overheating

jpain3 — Mon, 18 May 2015 20:28:48 GMT

I have a Z3v (the Verizon variant of the Z3) and have been having the same issue for the last few weeks.

I can normally take somewhere between 2 - 10 pictures before the overheating warning pops up and the camera shuts down. The phone continues to get hotter after that point. Considering I bought the phone primarily for the camera, the issue has rendered the device significantly less useful.

It also didn't help my frustration that the overheating issue first popped up during my sister's graduation!

I reached out to Sony support and will update this if there is a resolution.

Re: Xperia Z3 Overheating

YaNsLaB — Tue, 19 May 2015 02:32:01 GMT

This issue show that it was Solved! But where is the solution? I have the same problem for overheating during the videocall using viber.

Re: Xperia Z3 Overheating

YaNsLaB — Tue, 19 May 2015 02:32:47 GMT

I used Sony Xperia Z3 Dual anyway.

Re: Xperia Z3 Overheating

cmmunozn — Thu, 17 Sep 2015 16:22:32 GMT

I am in the same boat, after saving money for a year i changed my Galaxy S3 for the Xperia Z3 and it has this problem. I am so sad because i take pictures of my son every day and can not affor now to change the phone.

Re: Xperia Z3 Overheating

Clp — Fri, 18 Sep 2015 05:57:56 GMT

From what I can tell a large number of xperia z3 phones are suffering overheating...and not just from using the camera for recording 4k or video chat. I bought my D6603 in January, and I also bought a 64GB micro SD XC U3 card to go with it, which records up to 90mb/s and writes 80mb/s. Pretty **bleep** fast! I was on Kit Kat until the middle of May when I finally got the update to 5.0.2 lollipop, and before the update I used my phone to do everything it was intended to do without any issues of lag, overheating, restarting on its own, battery draining quickly from minimal use, sound volume was fine and so on. Since updating to lollipop 5.0 and 5.1 that is when all the problems started happening..... Especially the intense overheating from barely doing anything like browsing the Web on wifi for like a minute or two, browsing through the phone would even cause the processor and battery temp to shoot right up. I have tried all kinds of things like repairing using pcc, factory resets. Have not rooted or unlocked bl though. But the problem is so bad that just taking a couple quick pictures on superior auto mode I would get an overheating warning message lol. I can't even shoot 4k anymore. And again I would just like to say this all happened the instant I installed lollipop on my phone. I blame it not on the phone itself but the updates.

I wish I could go back to when I was making the decision to get a note 4 and the z3 and tell the guy who sold me my phone to put the z3 back I have changed my mind I am going with the note 4 😞

Re: Xperia Z3 Overheating

Mitzi — Thu, 18 Feb 2016 14:46:15 GMT

It was my problem too. I am using hangout for videocall and the phone gets really hot that the camera would shut down.

4k video of z3+

vs1 — Wed, 13 Jul 2016 17:27:43 GMT

xperia z3+ phones camera crashes very soon when we record high resolution video.....!