topic Re: Incomming calls... Display black in Z Series

Dialer not working with Android 4.4.4

MartinKruse — Fri, 14 Nov 2014 13:44:27 GMT

After udgravning to Android 4.4.4 the dialer is not working. The Phone rings but the dial pad do not show up and there is not way for me to answer the phone.

What to do.

Re: Dialer not working with Android 4.4.4

19667 — Fri, 14 Nov 2014 14:05:42 GMT

try to repair your phone using pc companion and see

Dont forgrt to give kudus

Re: Dialer not working with Android 4.4.4

Rickard — Fri, 14 Nov 2014 14:06:48 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Please make sure that "InCallUI" is not disabled under Settings -> Personalisation -> Manage notifications -> All.

Re: Dialer not working with Android 4.4.4

MartinKruse — Fri, 14 Nov 2014 14:12:20 GMT

Thank you, that solved it.

Must have been a mistake in the 4.4.4 upgrade. It was completely disabled ?!?

Re: Dialer not working with Android 4.4.4

Rickard — Fri, 14 Nov 2014 14:19:53 GMT

Glad to hear that it works now

It should be enabled by default so something must have happened during the update if you didn't disable it by yourself.

Please check the list just in case so nothing else that you want enabled has been disabled. Disabled apps should be at the top of the list. By default, nothing should be disabled there.

Incomming calls... Display black

dapirius — Sun, 16 Nov 2014 10:04:06 GMT

Since last update (3 weekend ago) my smartphone Z2 don't show me who calls . The Display stay easily black and you can't nothing do.
Aby idea?

Re: Incomming calls... Display black

dapirius — Sun, 16 Nov 2014 10:21:18 GMT

...forgot: receiving possible only by taking phone near that early.

Re: Incomming calls... Display black

_alexdon_ — Sun, 16 Nov 2014 10:50:15 GMT

Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Incomming calls... Display black

dapirius — Sun, 16 Nov 2014 15:45:53 GMT

Thanks !!!

But nothing changes after secure reboot.

New information:

When the caller stops calling my display shaws who has called (is no more black).

Any idea ???

Re: Incomming calls... Display black

dandy63 — Sun, 16 Nov 2014 16:03:06 GMT

Hi, have you recently fitted a screen protecter....basically what you are saying is if the phone is sitting say flat & it rings the screen does not light up with who is calling....this sounds like a proximity sensor problem...try dialling *#*#7378423#*#* to test it by going to Service Tests then scrolling down to Proximity switch

Screen should be black with Proximity sensor off........put your finger over the sensor then it should change to On

At least this test will determine if it is a problem with the sensor

Good luck :smileysmileywink:

Re: Incomming calls... Display black

dapirius — Sun, 16 Nov 2014 16:22:22 GMT

Thanks... again !!!

It could be a very good idea !!! But it wasn´t, b´cos the proximity sensor is okey.

But a nice hidden test.

Thanks...

Any idea aobout my problem???

Re: Incomming calls... Display black

dandy63 — Sun, 16 Nov 2014 16:36:36 GMT

Hi, have you installed any new apps lately.....have seen some 3rd party apps have some strange affects on things & not all the time

Are you using the stock app for your calls or a downloaded 3rd party....do you have glove mode enabled??

Its a strange one, hopefully someone else will come along with an idea :smileysmileythumbsup:

Re: Incomming calls... Display black

Skippy006 — Sun, 16 Nov 2014 17:40:47 GMT

I have the same problem. Incoming calls are not displayed. Screen stays black. It does ring, but I'm not able to answer the call... Also after last update. No extra apps installed on the device. Please help!

Re: Incomming calls... Display black

dandy63 — Sun, 16 Nov 2014 17:49:11 GMT

I think in both cases it might be best to reinstall the 4.4.4 update.......

Re: Incomming calls... Display black

dapirius — Sun, 16 Nov 2014 18:27:59 GMT

Hallo Skippy 006,

we have the same problem... and I think we are not alone...

Last update was so good, I was so happy... and now...?

And I didn´t install any apps or something.

Back to old version? I don´t know...

so only surprise calls for me until next update, if you understand what I mean...

thanks

Re: Incomming calls... Display black

Skippy006 — Sun, 16 Nov 2014 22:41:27 GMT

Ok thanks for your reply Dapirius!
Do you think this forum is read by anyone from Sony Mobile? They really need to fix this quick! The most basic function of the phone (calls) is crippled. Shame for Sony's flagship!!!

Re: Incomming calls... Display black

dapirius — Mon, 17 Nov 2014 09:53:02 GMT

We can only hope somebody (of SONY people) reads this. The registration of my Z2 faild !!! IMEI can´t be added on theirs page... What´s a shame...but i will tray each day again and confirm they wirh our problem.

thanks people

Re: Incomming calls... Display black

dapirius — Mon, 17 Nov 2014 12:01:38 GMT

I´ve got the solution !

You have to set an option called: InCallUI

To find in:

>>Options>>Apps>>(now select "ALL" at 3rd position right)

then scroll down to InCallUl and active it

READY

Thanks for SONY Caller-Support

bye

Re: Incomming calls... Display black

Skippy006 — Mon, 17 Nov 2014 13:25:33 GMT

Great!!!!! 🙂 🙂 🙂 Problem solved!!! Thx Dapirius!!!

call problems since update.

nimzyct — Sat, 22 Nov 2014 10:58:12 GMT

I updated my phone 4 days ago. Since then, every time someone calls, it stays frozen on whatever app/lockscreen I'm on, and I have to use motions to answer the calls lol. Any ideas?