topic Re: BAD BAD CUSTOMER SERVICE in Z Series

BAD BAD CUSTOMER SERVICE

AIT_83 — Thu, 11 Dec 2014 05:24:26 GMT

i bought xperia Z2 from 5 month ago and it has tent and bad color in the screen and extra heating and another stufff, so the customer service for sony at al khobar,saudi arabia(.Modern Electronics Co. Ltd., Khobar-Dammam Highway Al Bawardi Bldg Al Khobar) they replaced my old phone with new Or refurnished one i don"t know because they did not want to give me the original new box and replaced with the old one, because if i wanna to sell it i cannot because all shops told me it is steal phone because the serial No of the phone different than the serial on the new box. and in sony service center they told me we don"t have the new bow for the new mobile , for this reason i SAY IT IS REFURBISHED PHONE NOT NEW, YOU ARE A BIG LIARS.

I WILL GO TO COURT TO TAKE MY RIGHT FROM SONY SERVICE CENTER AT SAUDI ARABIA ( .Modern Electronics Co. Ltd., Khobar-Dammam Highway Al Bawardi Bldg Al Khobar) IF THEY DO NOT GIVE ME THE NEW PHONE WITH ORIGINAL BOX

Re: BAD BAD CUSTOMER SERVICE

Uliwooly — Thu, 11 Dec 2014 05:31:28 GMT

Is that an official Sony retail and/or repair center?

Also contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: BAD BAD CUSTOMER SERVICE

AIT_83 — Thu, 11 Dec 2014 05:37:08 GMT

it is official Sony retail and/or repair center and mention on sony web site you can check the link attached

http://www.sony-mea.com/section/servicecentres

Accredited Service Center

Tel: +966 920007669
Tel:
Tel:
Fax:+966 8571284
Modern Electronics Co. Ltd. Khobar-Dammam Highway Al Bawardi Bldg Al Khobar
Tel: +966 920007669
Fax: +966 8571284
Specialised in Following Product Groups:
Television , VAIO Notebook , Tablet , Digital Still Camera , DSLR Camera , Camcorder , Blu-ray / DVD Player , Audio , PlayStation , Mobile Phone , Projector
More Information »

Re: BAD BAD CUSTOMER SERVICE

Uliwooly — Thu, 11 Dec 2014 05:48:37 GMT

I see it here

http://www.sony-mea.com/section/shop

Contact your local Xperia Care and tell them about your issue.

Re: BAD BAD CUSTOMER SERVICE

AIT_83 — Thu, 11 Dec 2014 05:54:54 GMT

Thanks budy

Re: BAD BAD CUSTOMER SERVICE

Uliwooly — Thu, 11 Dec 2014 05:56:12 GMT

Anytime

Re: BAD BAD CUSTOMER SERVICE

Extremist777 — Fri, 27 Feb 2015 17:02:46 GMT

Just something to add...

I preordered a Z3 in october, i already posted the "shipping problem" and how sony refused to take responsability, so i ended with a cracked brand new phone.

Anyway, in order to get my Z3 working for the fist time, I contacted warranty support asking for a non-free repair, that was over a month ago (january 21) and still no answer from sony, at first I got in touch with a support agent via mail and chat, and now they just keep ignoring me, I guess SONY is punishing me for complaining for their TERRIBLE sales department.

Re: BAD BAD CUSTOMER SERVICE

Extremist777 — Fri, 27 Feb 2015 17:08:28 GMT

Is there any way to get someone's attention at SONY, maybe a supervisor in charge of operations or service down here in Mexico?

It is the worst customer service I've ever encountered, never had a problem with SONY by buying from retailers, but directly...

Re: BAD BAD CUSTOMER SERVICE

Sparklytoes123 — Mon, 15 Jun 2015 11:39:34 GMT

I will never deal with Sony again after this rubbish mobile and completely rubbish customer services exerience. They dont reply to emails, they dont return your calls and they dont - or rather WON'T resolve things to keep the customer happy. In such a competitive industry I am so surprised that Sony are so SOOOO unwilling to be more helpful. Apparently they have a backlog of emails - 2 weeks mine was sent!!!!! Is that because everyone is complaining at what a rubbish company you are!!!!!!