topic Re: Headphone jack loose in Z Series

Headphone jack loose

johanhej — Sun, 05 Oct 2014 12:21:08 GMT

Some days ago I received my highly anticipated Z3 Compact. I'm very happy with the phone, but some minutes ago I noticed a defect.

It appears the headphone jack is loose. When I insert the pin there's a significant play were you can move the pin around. I will contact the retailer about this, hoping it will be fixed

Any other noticed this problem?

Re: Headphone jack loose

Uliwooly — Sun, 05 Oct 2014 16:04:27 GMT

Sorry to hear that, but you should contact the store and/or Sony directly

http://www.sonymobile.com/global-en/support/contact-us/

have you use 3rd party headphones?

Re: Headphone jack loose

johanhej — Sun, 05 Oct 2014 18:25:03 GMT

Thanks, I've contacted the retailer but I will throw a mail to Sony too. The thread might have been made in a slight panic.

No, I have only merely tried the ones given in box, and a pair of Sony MDR-10RC.

Aside from this, the phone seems amazing and just perfect for me. Just really sad about this.

Re: Headphone jack loose

Uliwooly — Sun, 05 Oct 2014 18:37:01 GMT

I hope you get it fix/replaced soon, keep us updated

Re: Headphone jack loose

VampyrosLesbos — Mon, 17 Nov 2014 20:31:00 GMT

Hello Johanhej, did you manage to get your phone replaced? I have come across the same issue.

In addition to the audio jack being loose, it registers as if I plugged/unplugged my headphones, thus pausing my music every time it happens (which is any time my phone moves... I.E. when I move).

Re: Headphone jack loose

Woj — Sun, 23 Nov 2014 21:31:23 GMT

I'm experiencing the same issue. I've tried multiple headphones and with each pair a gentle tap is enough to pause music and make the phone think they are unplugged.

Re: Headphone jack loose

dgon — Tue, 25 Nov 2014 08:57:09 GMT

I have the same issue, once plugged any headphone can move a bit in all directions.

I was, too, having the disconnect problem everytime I was listening to music, but I solved it by not using the Connect feature (I

was not using it anyway).

Now, music does not stop (or is blasted through speakers) anymore and I am not too worried about the plug moving a bit.

Re: Headphone jack loose

Strandbeast — Wed, 26 Nov 2014 01:18:38 GMT

I had the same problem and had to send mine in for repair. The service center changed the port. As for play in the port; I've checked out every single xperia z3 and Z3 compact on dispay and they all have quite a bit of "give" in the port. It almost looks like a feature

Re: Headphone jack loose

Aryosoenarno — Fri, 28 Nov 2014 11:19:47 GMT

I had same trouble. my headphone not detect on my z3c. what should i do ??

Re: Headphone jack loose

EdwardC — Thu, 18 Dec 2014 22:13:43 GMT

I noticed the play in the headphone jack on day 1, but it wasn't until 6 weeks later that it started registering an unplug event and stopping playback with every tiny movement. Concerned that a replacement will just develop the same fault after another 6 weeks. Don't care for the idea of going through this another 16 times over the next 2 years.

Re: Headphone jack loose

TheSlowTuesday — Wed, 14 Jan 2015 18:20:29 GMT

I've suffered the same with my Z3 compact. After approx. 6 weeks... there was some crackling when the jack was touched. Quite rapidily, within days it led to failure of the headphone socket - it would constantly stop/ start and would make some crackling noises when the jack was moved, even when no audio was being played.

It was purchased through Three on an upgrade, who will only replace within 28 days of purchase. So the phone was booked into Sony's repair centre who fixed it under warranty, which took approx. 8 working days.

I received it back today, the headphone socket still moves, but there is no noise/ crackling and it plays audio fine now. However, the repair centre didn't return the little plastic sim tray so even though the phone has been returned I still can't use it. aarghh!

Like other posters, I'm concerned that the same thing will happen again it appears to be a weak design and I really can't be bothered with a repeat of this episode... all the backup/ restoring to another phone is on my time and frankly I wished I'd stuck with Samsung.

My old phone, a Samsung S3, has stepped up during this without complaint, despite being dropped a dozen times ...

Loose connection audio jack

jjho — Fri, 16 Jan 2015 08:30:48 GMT

Hi,

reading all the posting concerning the faulty audio jack this seems to be a serial defect. Since yesterday I am faced with the same problem.

Greetings,

joe

Re: Loose connection audio jack

Uliwooly — Fri, 16 Jan 2015 08:34:39 GMT

Few things you could try

1. restart your phone

2. boot on safe mode

3. repair your phone with PCC

4. contact your local Xperia Care

Re: Loose connection audio jack

Uliwooly — Fri, 16 Jan 2015 08:35:15 GMT

Xperia Care

http://support.sonymobile.com/global-en/contactUs/

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Loose connection audio jack

Uliwooly — Fri, 16 Jan 2015 08:35:48 GMT

This is how to boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Loose connection audio jack

jjho — Fri, 16 Jan 2015 08:47:48 GMT

Will bring it to my dealer today.

Greetings,

joe

Re: Loose connection audio jack

Uliwooly — Fri, 16 Jan 2015 08:50:08 GMT

Keep us updated

Re: Loose connection audio jack

jjho — Mon, 26 Jan 2015 07:40:42 GMT

Dealer sent it in for repair, have to wait 2-3 weeks till I get it back.

Greetings,

Joe

Re: Headphone jack loose

Darcor — Wed, 11 Feb 2015 06:50:27 GMT

I have the exact same problem. started yesterday morning, the music was stopping when the phone was in my pocket didn't take much notice of it. But by afternoon the sligtests movement would stop the music and register an unplug. Tried with different headphones same problem. have had the phone for roughly 5 - 6 weeks. Seems like a major design flaw. Going to send my phone of to Sony repair center this afternoon.... very sad and annoying. This phone keeps letting me down i feel...

Re: Headphone jack loose

DeanoGB — Wed, 11 Feb 2015 21:50:51 GMT

My Z3 is currently in for repair. Headphone jack just suddenly stopped working. Seems like a design fault judging by all the posts on this !.