topic Re: Swipe issue, unwanted "bounce-back" effect in Z Series

Swipe issue, unwanted "bounce-back" effect

DeGraaff — Sat, 04 Oct 2014 14:08:36 GMT

I am having an issue with my Z3 Comact where I sometimes get a "bounce back" effect when swiping through things such as home screens and photos, eventhough I've not reached the end or the start. It happens at irregular intervals. Some times I need to swipe up to three or four times in a row before a successful swipe (but that's rather rare).

What's causing this? Is it a known issue to Sony? Is it a firmware issue? If so, has it been addressed in a newer firmware version? I am currently at 23.0.A.2.93, the latest in my region.

https://www.youtube.com/watch?v=B60caaAbz4M

Re: Swipe issue, abnormal "bounce-back" effect

DeGraaff — Sun, 05 Oct 2014 13:09:28 GMT

Does anyone else experience this?

Re: Swipe issue, abnormal "bounce-back" effect

JohnD1 — Sun, 05 Oct 2014 17:32:08 GMT

Hi.!

i started writing a reply earlier today - and then the forum crashed (NO - it wasn't my post..? I think??! Anyway - my reply wasn't posted, so here is the condensed version of what I wrote....

Try as I might - I can't replicate what you are seeing? I tried with several launchers (Xperia Home, Basic, Nova, etc.) - but - I can't replicate it? I even tried by ticking "Glove Mode".. For that, it sounds like it might one of a couple of things, though?

First - do you have a screen protector of some sort on it? I'm wondering if it's not interfering with the driving and/or sensing lines on your display (it would probably be the driving lines, I would think?). Anyway - if it is, it will clip motions...

Second - it could be that a widget is actually in the cache of the launcher - but, it isn't showing.. If that's the case, the software will think you are interacting with the widget - even though you are not... To fix that - it's pretty easy - BUT YOU WILL RESET ALL THE WIDGETS/CUSTOMIZATIONS you have on the screens - so beware... To reset it - go to SETTINGS - APPS - ALL - and scroll all the way to the bottom. You will see "Xperia Home".. Kill the cache and data - and you will have a fresh launcer reset to the factory default. Unfortunately - I don't believe simply clearing the cache will work - but, you can try..?

Hope this helps - and I apologize if you've already tried these suggestions..!

- John

Re: Swipe issue, abnormal "bounce-back" effect

DeGraaff — Sun, 05 Oct 2014 23:31:00 GMT

Thanks for your reply.

I don't use a screen protector and it doesn't seem to be bound to specific apps or widgets either.

It happens for anythere that has "things to swipe".

Scrolling works fine as far as I can tell, and I see no odd behavior when drawing lines in a drawing app. There are never unwanted breaks/interruptions in lines I deaw.

The odd behavior only kicks in when swiping between things that "jump to the next item" if swiped.

I found a video on YouTube which shows the exact issue I'm experiencing:

https://www.youtube.com/watch?v=B60caaAbz4M

What is the firmware version on yours? Maybe yours is on a newer f/w version and it could be a f/w issue that has already been addressed? The latest f/w available in my region is the one that ends on .93 but some regions are on .98 and UK is even on .105

Re: Swipe issue, abnormal "bounce-back" effect

DT23 — Mon, 06 Oct 2014 08:52:16 GMT

I'm having exactly the same problem and it's really annoying me! I'm in the uk and on f/w 105. The video you posted shows the problem and it does the same sort of thing when scrolling up and down web pages. It'll be fine for a while then do it several times in the space of a few minutes!

Re: Swipe issue, abnormal "bounce-back" effect

DeGraaff — Mon, 06 Oct 2014 10:22:54 GMT

@DT23 wrote:
I'm having exactly the same problem and it's really annoying me! I'm in the uk and on f/w 105. The video you posted shows the problem and it does the same sort of thing when scrolling up and down web pages. It'll be fine for a while then do it several times in the space of a few minutes!

Thanks for your feedback on the firmware version.

Do you also find that it happens less during two-handed use? As in holding the phone in one hand and swiping with the other hand.

It also seems to happens less if I lift my finger a bit higher off the screen immediately after a swipe.

I'm thinking the touch screen may be too sensitive, for example, a light tap on the status bar already brings down the notification screen. Perhaps some people have a bit less static current around their skin and thus don't encounter the problem?

It's a strange problem because the touch screen is very responsive otherwise, I've not had a single unregistered touch.

I am thinking it is a side-effect of the technology that makes the glove mode possible?

Re: Swipe issue, unwanted "bounce-back" effect

DT23 — Mon, 06 Oct 2014 12:10:34 GMT

Yes it happens a lot less when I use a finger to scroll around and hold the phone with the other hand. I'd like to know if it's a problem with the screen so I can send it back or it's likely to be a software issue that may be resolved. The screen does seem to work well as you say but if it was a software issue or problem with all z3 compacts I'd have thought there would be more reports of this online, I've been searching & can only find a few references to it at the moment.

Re: Swipe issue, abnormal "bounce-back" effect

JohnD1 — Mon, 06 Oct 2014 12:42:52 GMT

@DeGraaff wrote:
...
What is the firmware version on yours? Maybe yours is on a newer f/w version and it could be a f/w issue that has already been addressed? The latest f/w available in my region is the one that ends on .93 but some regions are on .98 and UK is even on .105

Hi,

I'm on build 23.0.A.2.93 which arrived from HK last week...

As well - I just watched the video link you posted - and I have nothing like that happening at all.?? As well - other settings I've played with are to try to replicate this issue are:

Glove Mode (on/off)

Display settings - including tap to wake, the various image tweaks, etc..

Power options - Stamina modes, etc..?

Holding in with two-hands - one handed (I'm not a great believer in "your holding it wrong" HA!)

Have you tried booting into "Safe Mode" - and see if it still happens.??

Anyway - I'll keep digging, but reading this thread with interest..!

- John

Re: Swipe issue, unwanted "bounce-back" effect

rec71 — Mon, 06 Oct 2014 17:44:33 GMT

Same here (UK). Two-handed use if fine, but one-handed using my thumb? Not working correctly. It can take 2 or 3 attempts to unlock my device and my homescreens bounce all over the place. Very annoying and I am amazed this issue exists. I'm pretty sure this is a s/w issue, as two handed use is OK. I also noticed that when in Stamina mode, with the "Extended usage" option enabled the issue is much less noticeable!

Re: Swipe issue, unwanted "bounce-back" effect

Koen77 — Mon, 06 Oct 2014 18:17:54 GMT

I have the exact same problem, cant find any solution.

So please sony fix this !!!

Re: Swipe issue, unwanted "bounce-back" effect

DeGraaff — Mon, 06 Oct 2014 20:00:46 GMT

I'm thinking the glove-enabling techology -even with glove mode turned off- results in the touch screen being a bit too sensitive: it seems that when I use "lighter" swipes (shorter, and lifting my finger higher from the screen immediately after a swipe) then the issue doesn't really happen at all. So people who are not encountering the issue might just be people who are already used to doing lighter swipes.

Re: Swipe issue, unwanted "bounce-back" effect

JohnD1 — Mon, 06 Oct 2014 22:43:37 GMT

You know what???

I believe you are correct.!!! As one of the idiots who first replied to you - in fact - if I press "hard" on the screen when swiping - I can in fact make your "bounce back" happen.? Not always - but yes, especially in the app panel...

Hey - I'm the one who tried Glove Mode first?? HA!!!

- John

Re: Swipe issue, unwanted "bounce-back" effect

DeGraaff — Mon, 06 Oct 2014 22:44:49 GMT

@JohnD wrote:
You know what???
I believe you are correct.!!! As one of the idiots who first replied to you - in fact - if I press "hard" on the screen when swiping - I can in fact make your "bounce back" happen.? Not always - but yes, especially in the app panel...
Hey - I'm the one who tried Glove Mode first?? HA!!!
- John

Are you trying to make fun of me?

Re: Swipe issue, unwanted "bounce-back" effect

JohnD1 — Mon, 06 Oct 2014 22:48:37 GMT

Nope - not at all..! Sorry you took it that way...

In fact - I can replicate what you see by pressing on the screen harder then I usually do.

- John

Re: Swipe issue, unwanted "bounce-back" effect

DeGraaff — Mon, 06 Oct 2014 22:52:46 GMT

@JohnD wrote:
Nope - not at all..! Sorry you took it that way...
In fact - I can replicate what you see by pressing on the screen harder then I usually do.
- John

Ah, alright.

Yeah, I noticed I don't get the odd behavior if I swipe more lightly. I guess this explains why some people don't experience the problem, because they may have always been used to swiping more lightly.

Re: Swipe issue, unwanted "bounce-back" effect

DeGraaff — Mon, 06 Oct 2014 22:56:27 GMT

Or at least, it happens far less with lighter swipes.

Re: Swipe issue, unwanted "bounce-back" effect

JohnD1 — Mon, 06 Oct 2014 22:58:32 GMT

Not only that... But as well - I have a glass screen protector on my Z3C, which I also guess is "cusioning" my movements a bit? When I removed that (it had a bit of dust I was trying to get rid of), I tried to replicate the "elastic band" effect I wasn't able to invoke previosly? With a harder screen swipe - BAM - there is was....

Again - sorry you took any offense. It clearly wasn't my intent.

Carry on.

- John

Re: Swipe issue, unwanted "bounce-back" effect

DT23 — Wed, 08 Oct 2014 07:42:53 GMT

Has anybody found anything else out about this? There don't seem to be many more complaints about it! Are people just putting up with it or is it more likely that its a fault with my phone as I need to send it back if it is.I've not used this forum before, it just came up on Google search, is there any actual support from sony on here? Or is it just a user forum?

Re: Swipe issue, unwanted "bounce-back" effect

agj — Wed, 08 Oct 2014 09:09:04 GMT

I don't have a Z3C but was going to buy one....

Feels like some sort of edge interference, especially with the one handed exacerbation.

- Do any of the sufferers have a gel case or similar ?

- Could you try faking a thick gel case by padding out the edges ?

e.g.

1. hold the phone one handed in a thick towel (or similar) and swipe

2. use insulating tape wrapped a few times around the phone edges

Had a previous phone where edge interference was resolved by a gel case.

Cheers

agj

Re: Swipe issue, unwanted "bounce-back" effect

DT23 — Wed, 08 Oct 2014 11:23:11 GMT

I had thought that myself, but I've tried not touching the phone at all (having it flat on a table) and the touch screen will still play up sometimes (a lot less tho) . It does seem very sensitive compared to my old iPhone and the problem occurs a lot more when using my thumb to scroll.