topic Re: I cannot answer a call! in Z Series

Unable to answer calls

bobosola — Tue, 30 Sep 2014 22:57:06 GMT

Hi, my Z3 compact has been working fine but this evening I suddenly noticed that I cannnot answer incoming calls neither in standby mode nor when the home screen is active. The phone rings out but the swipe icons for answering the call simply don't appear any more even when the home screen is active. If the phone rings when in standby mode, the phone simply stays blank and cannot be woken up. The call eventually times out and leaves a message on my voicemail. I see the notification light flashing and the sound of the phone ringing but the screen is otherwise blank. If I try to press the power button to wake up the phone then the call is immediately diverted to my voicemail service.

I can make outgoing calls OK, but incoming calls can no longer be answered! I have power-cycled several times but still the problem persists. This is weird! Is there some kind of setting I may have inadvertently clicked which could possibly cause this? Thanks for any light you can shed on this.

Re: I cannot answer a call!

Sam — Wed, 01 Oct 2014 03:22:46 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Please try this: Main Menu > Settings > Apps > All > Phone > Clear Data.

Re: I cannot answer a call!

bobosola — Wed, 01 Oct 2014 08:02:09 GMT

Thanks, Sam. Just tried that but no joy The phone rings and still no answering icons appear. There's just no way to answer it? If I hit the power button then the call ends and I get a missed call icon appearing.

Anything else I can try?

Re: I cannot answer a call!

bobosola — Wed, 01 Oct 2014 14:02:21 GMT

Just to say that I saw the other thread like this from a couple of days ago and decided to go for the full "Repair my Phone" option in the Sony PC Companion. That made it work again at the cost of having to backup, restore and reset all my apps and customisations which took several hours in total. I sincerely hope I don't get the same problem again because it's a real pain to go through all that lot to fix what is surely a software issue in KitKat.

Cheers, Bob

Re: I cannot answer a call!

SomeQuickAdvice — Fri, 03 Oct 2014 13:12:53 GMT

Hmmm have you checked the "notification" settings?

Settings > Personalization > Manage notifications

Under "all" there are several services that can be disabled and enabled. If you can't answer phone calls it could be that thelephony or InCallUi has been disabled.

Re: I cannot answer a call!

bobosola — Fri, 03 Oct 2014 15:11:17 GMT

Ah, good thinking! That might very well have been the issue as I was definitely digging around in there at one point disabling the more annoying stuff. I can't be sure now which ones I unticked because the reset returned everything to the default settings.

If I get the problem again I will re-post for anyone googling this issue. Thanks for replying.

Re: I cannot answer a call!

Jacko419 — Sat, 04 Oct 2014 22:14:21 GMT

Many thanks Mr_O that advice works a treat!

I must of messed about with my settings at some stage and the InCallUi had been disabled, so its saved alot of time resetting, otherwise it would have been a trip into town to vent at the staff in my local EE store!

Settings > Personalization > Manage notifications (Tick box InCallUi)

Solved my issue of not being able to answer a call due to no caller ID and everything described by Bobosola.

Re: I cannot answer a call!

Sarebighair — Tue, 14 Oct 2014 20:15:45 GMT

I've just tried that with no success :'(

Re: I cannot answer a call!

jjsk — Wed, 15 Oct 2014 18:24:16 GMT

Thanks so much Mr_O; I just looked this question up and this was the correct answer for me. Thanks also to OP for warming up the thread so the question was already answered for me by the time I looked

Re: I cannot answer a call!

AdoZ3C — Sun, 26 Oct 2014 21:53:22 GMT

Thanks for the fix. If anyone from Sony is monitoring these posts, why do you supply phones that haven't been setup properly?

Re: I cannot answer a call!

boots10 — Sun, 23 Nov 2014 18:06:20 GMT

Thanks Mr O sugestion worked a treet, can now answer calls.

Re: I cannot answer a call!

ekatherinah — Wed, 26 Nov 2014 08:15:35 GMT

thanks for the help..

Settings> Personalization > Manage Notififcations > All > InCallUi --> has been really helpful to me..

though I do share the same thought that it's understandable that with high-tech or smartphones comes the idea that there are a lot of applications involved in the phone, but would appreciate it very much if sony and other company producing phones as well will consider how handy or convenient a phone will be used for non-techie users like us. this type of setting will probably not come into my mind, and probably if I have not googled for answers i'll still be clueless on how i could fix or do i have to go all the way to the service center just to have it checked. it's a bit of a hassle going thru these set ups. hope you could come up with a smart phone that is not only up-to-date but also easy to use.

thanks a lot everyone, and have a great day!

Re: I cannot answer a call!

alex101 — Sat, 29 Nov 2014 11:10:20 GMT

I've got the same issue. Rings ok but nothing else, still black screen, no buttons to touch. The only difference is that after 20-30 seconds of ringing buttons appear in normal way and I can answer.

I'm too lazy for hard reset. Managing Notification doesn't help.

Is there any other option?

Re: I cannot answer a call!

MoonPie — Tue, 02 Dec 2014 20:47:47 GMT

Bang on Mr O, many thanks

Re: I cannot answer a call!

iamthomas — Thu, 29 Jan 2015 04:23:25 GMT

Thanks Mr_O, the InCallUi worked for me.

Re: I cannot answer a call!

JuliaAbelle — Sat, 18 Nov 2017 21:50:02 GMT

Could anyone tell me where I find 'Personalization' so I can find InCallUi?

Settings > Personalization > Manage notifications (Tick box InCallUi)

I have a totally identical problem on phone freezing on incoming calls and I am unable to answer. I want to try this setting but I can't see personalisation in my settings

My Xperia model is S.

Re: I cannot answer a call!

KevinKProf — Tue, 22 May 2018 18:09:22 GMT

Worked for me. Just found the Phone app and somehow it had been silenced. Thanks!

Re: I cannot answer a call!

101285 — Fri, 27 Jul 2018 15:10:52 GMT

I can not accept my received call how can I arrange or is thear any another method to receive my incoming call

Re: I cannot answer a call!

Chands — Wed, 12 Jun 2019 05:55:02 GMT

Please watch the video your issue will be solved