topic Re: Phone is Locked into an Emergency Call Lock Screen in Z Series

Phone is Locked into an Emergency Call Lock Screen

iam888 — Sun, 03 Aug 2014 12:46:50 GMT

Hi All,

My SX-Z1C is currently locked into an emergency call lock screen. I tried rebooting the modem without the SD card and SIM but it didnt work. is there a way to reformat the phone without getting into the settings / homescreen? Coz right now i cant get pass through the Emergency Call Lock Screen to get to the homescreen or settings. If so what tools do i need.? Or is there a way to fix the issue without reformatting the phone

Re: Phone is Locked into an Emergency Call Lock Screen

Thommo — Sun, 03 Aug 2014 13:23:45 GMT

How did this happen because I find myself unwilling to help as this can happen if the phone is lost or stolen and the owner locks the phone remotely meaning what you have now will be the outcome of running a remote command

Re: Phone is Locked into an Emergency Call Lock Screen

iam888 — Sun, 03 Aug 2014 13:57:52 GMT

the phone is not stolen.. i was wiping the fingerprints with a cloth and suddenly went to that screen..

S/N: CB5A1YBML

IMEI: (deleted)

BARCODE: 7311271449522

i also have the receipt, contact details of the shop where i bought it, and the date of purchase as a proof, if ever you may need it..

Re: Phone is Locked into an Emergency Call Lock Screen

Thommo — Sun, 03 Aug 2014 14:17:13 GMT

To perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Remove your IMEI number from your above post

Re: Phone is Locked into an Emergency Call Lock Screen

iam888 — Sun, 03 Aug 2014 15:19:46 GMT

Resolved.. Thank You Sir.. :smileysmileythumbsup:

Re: Phone is Locked into an Emergency Call Lock Screen

VladV — Tue, 14 Apr 2015 20:26:02 GMT

It worked for me too. Thank you !!

Re: Phone is Locked into an Emergency Call Lock Screen

41slipknot — Tue, 10 May 2016 21:33:39 GMT

i am also having this problem, i cant use PC companion though as my phone is old and doesnt appear on the list of phones that sony do, its an Xperia Miro, is their anything i can do about this?

Re: Phone is Locked into an Emergency Call Lock Screen

marcin861 — Fri, 10 Jun 2016 17:41:56 GMT

Hello,

i hook under the topic because I have a similar problem, but how can I copy the data before I repair the system? because I can not get through usb, it is locked ...

Is there any way ? please help

Forgot my phone password

Bebars — Fri, 18 Nov 2016 14:53:51 GMT

I can't open my phone due to I forgot password . I tried by PC companion but the program don't work well it wants updating but when I start update it informs me that is wrong . I reinstalled PC companion but the same result . what should I do ?

Re: Forgot my phone password

Christofer — Fri, 18 Nov 2016 15:01:45 GMT

Hi @Bebars, I'm sorry to hear that.

I moved your post to this topic

PC Companion has been replaced by Xperia Companion. If you download and install it you can use the Repair option to reset your device.

Re: Forgot my phone password

Bebars — Fri, 18 Nov 2016 15:34:33 GMT

I already installed experia companion.and this problem occured with it .

Re: Forgot my phone password

Christofer — Fri, 18 Nov 2016 15:55:25 GMT

@Bebars Have you tried running the Repair option without having the device connected to your PC at first? What is the exact error message you get when you try to perform the repair?

Re: Forgot my phone password

Bebars — Fri, 18 Nov 2016 16:06:28 GMT

I have tried when the device was conected

Re: Forgot my phone password

Bebars — Fri, 18 Nov 2016 16:37:13 GMT

now I'm trying to install x-companion it installed but it doesn't work . there is a message that the procedure entery point SetDefultDllDirectories could not be located in the dynamic link liberary KERNEL32.dII. what shoud I do ?

Re: Forgot my phone password

Christofer — Mon, 21 Nov 2016 15:09:17 GMT

@Bebars Try downloading and installing this file for your version of Windows, then try to install Xperia Companion again.

https://support.microsoft.com/en-us/kb/2533623

Re: Phone is Locked into an Emergency Call Lock Screen

Cindy52149 — Sun, 30 Jul 2017 00:41:05 GMT

How to disable emergency call setting on coolpad- android

Re: Phone is Locked into an Emergency Call Lock Screen

Leetie — Wed, 13 Feb 2019 07:25:55 GMT

#mysony Experian is locked into emergency call ,can I use a tool to put it back into home screen mode plz help