topic Re: Email (accounts) no more visible in Z Series

Email (accounts) no more visible

Inu — Wed, 30 Jul 2014 15:05:21 GMT

Hi together,

since last update to version 4.4.4. Build: 14.4.A.0.108 ALL my Email accounts disappered. BUT, the strage effect is, that the fone is still receiving the mails (Sync-Accounts) are still there, but when I open the Mail-App, no account is visible and no mail can be selected.

I tried to start in safe mode without any effect.

I also deleted the database and re-assigned all accounts which ends in a periodically revive of my mails but now, ona day later, the mail disappeared again.

What I can do? Anyone with an soilution?

PS: I have low memory, but this cannot cause the partial delate of mail-Accounts...

Thanks for your help.

Re: Email (accounts) no more visible

Alexander1 — Thu, 31 Jul 2014 14:11:04 GMT

Hi,

That sounds quite strange. I suggest that you go to settings > apps > all > email > clear data. Also remove all of you accounts that are related to email under settings > accounts. Restart your device and try to add the email accounts again.

Re: Email (accounts) no more visible

Inu — Thu, 31 Jul 2014 15:21:08 GMT

Thank you Alexander,

exactly what I have already done. But, the bug ic coming back after few hours... perhaps it's the lack of storage which is causing this behaviour?

by the way. Is there an intention from Sony to provide xperias Z, Z1 and Z2 with App2SD like for Ultra T2?

Best regards

Re: Email (accounts) no more visible

Alexander1 — Tue, 12 Aug 2014 14:10:05 GMT

Well that sound quite odd. Do you have any 3rd party email app installed in your phone?

I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Email (accounts) no more visible

Inu — Sat, 16 Aug 2014 15:01:08 GMT

Hi Alexander. Thanks much für this proposal.
I could fix it restoring an old Backup.
I don't know what cause the problem, so I hope this will not happen anymore.

Re: Email (accounts) no more visible

Alexander1 — Mon, 08 Sep 2014 14:15:54 GMT

I'm glad to hear that you find a solution.

Re: Email (accounts) no more visible

Inu — Sun, 21 Dec 2014 09:47:12 GMT

Hi Alexander

Re: Email (accounts) no more visible

Inu — Sun, 21 Dec 2014 09:52:42 GMT

The problem is back. I suppose, having more then 4 or 5 accounts is causing this problem.
The app is also freezing when I try to ad an new account.

Re: Email (accounts) no more visible

Inu — Mon, 22 Dec 2014 15:58:25 GMT

Potential solution:

1. disable account sync for every account.

2. clean data-cache

3. restart

4. manually enable sync accout by account.