topic Re: I don't know if this is boot loop in Z Series

I don't know if this is boot loop

christinenicole — Tue, 14 Oct 2014 08:29:46 GMT

My phone's battery emptied the next day i charged it and when i turned it on, it cannot be turned on completely. I don't how to explain it. It will turn on, yes but only in its introduction or something. The "xperia" will appear then its theme. Nothing more. It cannot open completely. I hope i can send a video for you to see what im saying. I just couldn't fix it. Please help.

Re: I don't know if this is boot loop

Thommo — Tue, 14 Oct 2014 08:33:08 GMT

Try performing a system repair as this will often fix issues - Sounds like the due to having no power it has lost it's settings on how to power on fully/boot up - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: I don't know if this is boot loop

christinenicole — Tue, 14 Oct 2014 08:43:57 GMT

I also couldn't turn it off once i turn it on. And right now it is on. So i dont know what to do.

Re: I don't know if this is boot loop

Thommo — Tue, 14 Oct 2014 10:25:42 GMT

To power off your device

Hold volume up plus the power buttons at the same time until you feel 3 vibrations - not 1 on it's own 3 will come soon after