topic Volume down key is not working in Z Series

Volume down key is not working

farhanmahalludi — Mon, 13 Oct 2014 10:16:56 GMT

Hello everyone! I recently washed my Xperia Z1 with tap water for less than 10 seconds, I quickly wipe my phone after washing it. I definitely sure that all the flaps were shut tight before running it through the tap water. Then I realised that there were water droplets inside the camera lens and the flash. I turned off the phone, open all the flaps (the flaps were all white) and left it to dry overnight. The next morning I found out that the water droplets were gone but in the next hour, my volume down key was not working. Is there any work around before I send my Z1 to Sony for a repair?Is water really entered my phone?

Re: Volume down key is not working

Hampus — Mon, 13 Oct 2014 10:40:48 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that.
Unfortunately, if water has entered the phone it may have damaged some components. I suggest that visit nearest service center to have your phone examine by a technician. You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Volume down key is not working

farhanmahalludi — Mon, 13 Oct 2014 10:51:54 GMT

Thanks, I really do hope it won't cause any further damage :'(