topic Re: Z2 Screen Discolouration in Z Series

Z2 Screen Discolouration

JimmyKFace — Thu, 21 Aug 2014 07:38:11 GMT

I've had my Sony Xperia Z2 for coming on 3 months now and yesterday i noticed a slight yellowy discolouration next to the power button on the screen (see picture below).

This is most visible when the screen has something white on it but is evident all the time (obviously only when the screen is on, no visible damage when the screen or phone is off).

I have no idea why this has suddenly happened and know i havent done anything to the phone that would cause this.

From using google i can find references to the Xperia S having screen issues with a yellowish tint but that seems to be affecting the whole phone and not just one section like mine.

Has anyone experienced any issues like this?

How do I stand with Sony getting a replacement/screen fix as the phone is less than three months old and (in the UK) still covered by the 1 year garuntee on the product as i have only used the phone in the manor it was intended to be used.

Re: Z2 Screen Discolouration

Hampus — Thu, 21 Aug 2014 10:10:28 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Z2 Screen Discolouration

albodobo — Mon, 01 Sep 2014 18:33:54 GMT

Hi,

I think that I have seen the same issue. I bought a z2 tablet in April 2014 and noticed some yellow discolouration down one long side of the screen after a couple of weeks. I reported it to Amazon and they sent a replacement straight away. Then last week I noticed the same in one corner of the replacement, so am thinking I need to report this again. However, if this is going to be an ongoing fault I am tempted to just get money back and buy something different.

Has anyone from Sony seen anything like this?

Thanks

Re: Z2 Screen Discolouration

JimmyKFace — Tue, 16 Sep 2014 13:51:21 GMT

Thanks for your reply albodobo.

I took my phone into Vodafone last week and they said that they'd have to send it off to the repair centre in Kent so i am awaiting on a spare android phone i've recently purchased to arrive so i can wipe my Z2 and send it to Sony to hopefully repair or replace.

the discolouration on my screen is deinftely getting worse (about twice as big as the image in my original post shows) so want to get this sorted ASAP now before the whole screen dies on me.

Re: Z2 Screen Discolouration

malt1977 — Tue, 16 Sep 2014 20:39:59 GMT

Technically, you have a 2 year warranty, but that is not a concern at this early stage. I beleive that you will end up with a replacement screen, as a retailer selling mobile phones, I would expect a replacement If a customer of mine came in with that, and as yet there has not been one that hasn't been replaced.

To be honest, I've seen this quite a lot with iPhones, but then we sell a lot more of those than we do Z2's.

Anyway, good luck and keep us posted.

Re: Z2 Screen Discolouration

sd1cko — Thu, 23 Oct 2014 09:04:05 GMT

I have also suffered exactly this same problem but on the opposite side of the screen.

Does anyone know a cause?

Also, if I manage to get a screen replacment from O2 then how does this affect my 2 year warranty with Sony??

Plus: When sent for a repair with O2, I've been told that you aren't guaranteed the same phone back and it could be a refurbishment? Why would I want someone else's broken phone returned to me with their problems fixed?? This would also then not be under warranty from Sony surely??

Re: Z2 Screen Discolouration

afigelov — Wed, 10 Jun 2015 23:53:31 GMT

I also see a yellow spot in the upper left corner of the SIM card which is carried by the replacement guarantee refused and said that I was to blame ((

Re: Z2 Screen Discolouration

Hampus — Thu, 11 Jun 2015 07:17:05 GMT

Hi afigelov,

I'm sorry to hear that.
I suggest that you raise this with your local support team for further information about how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/

Re: Z2 Screen Discolouration

Botiguti — Sun, 09 Aug 2015 12:40:51 GMT

Exact same spot as you. It seems like a defective screen. Just after 3 months of use. I don't have Sony support in my country, so I'll have to pay for it?

Re: Z2 Screen Discolouration

saba007 — Sat, 15 Aug 2015 08:47:34 GMT

Can this issue be solved by replacing my display assembly with a new one from ebay??

Re: Z2 Screen Discolouration

Sequenzed — Fri, 18 Sep 2015 20:28:56 GMT

I noticed that spot on my Z2 today. And it's right in the same place next to the power button. So what is up with these screens?

Re: Z2 Screen Discolouration

JimmyKFace — Tue, 12 Jul 2016 14:29:25 GMT

I just googled "Z5 yellow discolouration" and was surprised to see my Z2 issue as one of the first posts.

I basically have the exact same issue in the exact same place (near the power button) but on a Z5 rather than a Z2.

I'm a bit irked this has happened again (albeit after 7 months of usage this time not three).

I must say though, i did send my Z2 off back in 2014 and they did replace the screen for not charge to me under warrently.

Re: Z2 Screen Discolouration

dementor — Tue, 12 Jul 2016 15:19:36 GMT

Just contact sony local represents send the phone to repair, i have 2 sony z2 and after 1 year and 4 month same thing yellow spots, reason phone is getting very hot after playing games to much.

Re: Z2 Screen Discolouration

SamDF — Sat, 12 Aug 2017 19:16:15 GMT

I have this developing on my phone, too. I bought it in November 2014, so I guess I have had a good run. I wanted to know what causes it, so that if it's something I am doing, I can stop so it doesn't get worse. I am very attached to my phone and don't want to have to replace it or the screen.

Re: Z2 Screen Discolouration

SamDF — Sat, 12 Aug 2017 19:19:47 GMT

Do you use a magnetic charger? I started using it more regularly lately and wondered if that was the cause. My spot is also slowly getting bigger.

Re: Z2 Screen Discolouration

Aalkul — Wed, 07 Feb 2018 17:51:02 GMT

Same problem with a Z5... Phone got very hot while watching youtube.. Then it dimmed and then i noticed the brownish yellow patch just above the sim slot.

Re: Z2 Screen Discolouration

VikeTaegeuk — Tue, 08 Oct 2019 07:49:07 GMT

Greetings, JimmtKFace.

I have just now Google-searched this discoloration-issue, and i now see this is a thing many experience.

I purchased a Z2 in 2014, and that one got this issue of discoloration, and I chose to search for a used Z2, and found one, that had been repaired, and came with a reciept for its repairs. Turned out, it still had this issue, and also around the borders of the screen, it had these bright luminanses. I later over 2 years ago bought an Xperia XZ, and around 2 months ago i noticed my XZ now also has this yellow discoloration. i asked where I bought this, if the staff had heard anything about this, and if Sony perhaps have issues with thei screen-tech. They had not heard of that prior. This has made me decide to permanently stay away from Sony-phones. This discoloration bothers me especially much, considering I am a photo-geek having photographed for now 12 years, and like to personalize my phone with my own photos post-cropped vertically to fit the aspect-ration on mt phone, without having to recrop the pictures in-phone before applying it as a backdrop. I have been fixing my eyes on the Samsung Galaxy S10, and am considering that one eventually. Pricy, though. i will need to think this through thorrowly.

Permanently farewell to your phones, Sony.

With all disrespect to Sony's phones

Klaus Lehrmann

Denmark