topic Re: Outlook app problem in Z Series

Outlook app problem

kismo — Sun, 12 Oct 2014 19:13:14 GMT

Hi All. Is anyone else having trouble with the Outlook App? I keep having to reboot the phone to establish connection to sync the email. I have it on push email and it worked fine with previous iteration of KitKat on Samsung Galaxy S4 mini. Any suggestions?

Re: Outlook app problem

Jake-SonyXperia — Sun, 12 Oct 2014 23:55:40 GMT

Hi kismo,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

This could be an app issue, try clearing the data for this app and then trying to use it.

Note: this will remove the current email address attached to it.

Menu > Settings > Apps > All > Outlook app > Clear Data

let us know how you get on.

Re: Outlook app problem

EllePi — Mon, 13 Oct 2014 05:05:56 GMT

Do you mean the Microsoft outlook.com app?

I use it on regular basis without problems ...

Re: Outlook app problem

Jake-SonyXperia — Mon, 13 Oct 2014 23:37:26 GMT

If you are having connection whilst trying to use the Outlook app, then yes, I would still suggest clearing the app data from this application.

Re: Outlook app problem

kismo — Sun, 19 Oct 2014 23:29:27 GMT

Thanks. This seems to have worked.