topic Re: No internet service after apdate to 4.4.4 on Xperia Z in Z Series

No internet service after apdate to 4.4.4 on Xperia Z

crazychef — Tue, 16 Sep 2014 17:26:07 GMT

I updated my xperia Z to kit kat 4.4.4 this past weekend and my internet connection stopped working. I downloaded the the internet and mms settings for my carrier and still does not work. is this due to the update or is this my service providers problem.

Re: No internet service after apdate to 4.4.4 on Xperia Z

_alexdon_ — Tue, 16 Sep 2014 20:06:20 GMT

Does wifi work fine?

Re: No internet service after apdate to 4.4.4 on Xperia Z

crazychef — Tue, 16 Sep 2014 23:48:07 GMT

Yes my wifi works great. I cant even send mms

Re: No internet service after apdate to 4.4.4 on Xperia Z

Sam — Wed, 17 Sep 2014 04:29:54 GMT

Before looking at reloading the firmware it would be worth having a chat with your current network provider just to make sure there is no issue there.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: No internet service after apdate to 4.4.4 on Xperia Z

crazychef — Wed, 17 Sep 2014 18:15:04 GMT

I just went to my service providers store and they said that their service is up and running. what they told me is that in some cases when a software update is done to the phone it sometimes disruppts certain configurations of the phone.

I will try and reset my phone and see what happens.

Re: No internet service after apdate to 4.4.4 on Xperia Z

sam2013 — Thu, 18 Sep 2014 01:59:22 GMT

[[ I downloaded the the internet and mms settings for my carrier and still does not work.]]

I had the same problem. Downloaded setting didn't work. I fixed the problem by manually entering Access Point data. You can find the data at your cell phone provider website.

Re: No internet service after apdate to 4.4.4 on Xperia Z

mRohan — Sun, 28 Sep 2014 22:48:42 GMT

I m facing the same problem with my Xperia Zr. Mobile data is not working after update 4.4.4. When I reset APN, download Internet Settings and restart - Mobile data starts working. When I switch to wi-fi and then again switch back to Mobile data, it again fails to connect to Internet. I tried with manually setup of APN but that even is not helping. Please advice.

Re: No internet service after apdate to 4.4.4 on Xperia Z

nrz02 — Mon, 29 Sep 2014 16:10:59 GMT

I'm having the same problem after the update with my ZL. I re-downloaded the settings from Tmobile, which it works sometimes, till I turn off the data, have to redownload it each time i need to use data.

I have to turn the data off because when the data is ON, phone restarts when there is no data activity. (this occured before the update, and still does when data is on with this update)

Before the update, i only had to turn data ON/OFF and it worked fine.

Seems, the setting are not "remembered" after turning it off since this update.

WI-FI works fine.

Any help will be appreciate it!

Thanks

Re: No internet service after apdate to 4.4.4 on Xperia Z

seanpk — Mon, 29 Sep 2014 18:50:18 GMT

Looks like this (manually entering your APN) works ... at least once.

I'm with T-Mobile, and see some other mentions of it as the network provider, here is their page with the details for manual entry:

http://support.t-mobile.com/docs/DOC-2090

Re: No internet service after apdate to 4.4.4 on Xperia Z

raysgranita — Tue, 30 Sep 2014 03:50:32 GMT

this happened to me, i just replaced my SIM card and done. It's just the SIM. (for my case)

Re: No internet service after apdate to 4.4.4 on Xperia Z

nrz02 — Wed, 01 Oct 2014 16:55:07 GMT

Sam, already spoke with Tmobile, their services are working, okay, THIS HAPPENED RIGHT AFTER THE UPDATE!!!!!!

HAVE YOU GUYS COME UP WITH A SOLUTION YET?

Re: No internet service after apdate to 4.4.4 on Xperia Z

CarmineDG — Wed, 01 Oct 2014 17:29:11 GMT

Same issue as above, internet by carrier suddendly doesn't work anylonger. I have to either restart or go in airplane mode then exit to restore.

Re: No internet service after apdate to 4.4.4 on Xperia Z

mRohan — Fri, 03 Oct 2014 00:52:17 GMT

Thanks raysgranita. I tried turning off my phone, take out my Sim Card and re-insert it. Turned on and wow.. My mobile was back on its original track with update 4.4.4.

I did notice that when I turned on after re-inserting my Sim card, it was showing India time zone where I actually bought this phone. Currently I am in US when I upgraded this phone to 4.4.4. Would this have been a reason APN settings were not being saved in my phone and Mobile data was not running?

Re: No internet service after apdate to 4.4.4 on Xperia Z

nrz02 — Fri, 03 Oct 2014 15:06:06 GMT

Okay, so after many tries, inputting the APN manually it works, ZL seems to "remember" the settings, follow the APN instructions from your carrier.

That solves the connection problem; however, i still have my phone rebooting when there is no DATA activity when data connection is on. Does anyone else have this annying problem?

Re: No internet service after apdate to 4.4.4 on Xperia Z

marcw — Fri, 24 Oct 2014 07:34:05 GMT

My phone reboots too when i use mobile data