topic Re: loose magnetic charging port on Z2 in Z Series

loose magnetic charging port on Z2

gioiavann — Thu, 15 May 2014 03:10:50 GMT

I have been using the magnetic calbe to charge my Z2.

However lately i realise on disconnectin the cable, the port comes off from the phone... the magnetic portion comes off either the top or the bottom when the magenetic cable gets pull away.. is this normal?

anyone else experience this? should i be sending my phone for repairs?

Re: loose magnetic charging port on Z2

Zann_H — Thu, 15 May 2014 04:23:41 GMT

It's very difficult to visualise what you are trying to say. Is it possible to post a pic? That way, we can provide a more accurate respond.

Re: loose magnetic charging port on Z2

gioiavann — Thu, 15 May 2014 04:26:45 GMT

I will try to get the pic later this evening.. Unble to replicate the problem currently.

Re: loose magnetic charging port on Z2

gioiavann — Tue, 20 May 2014 14:47:00 GMT

Re: loose magnetic charging port on Z2

Alexander1 — Wed, 21 May 2014 14:51:31 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

This is not normal so I suggest that you have your phone examined and fixed by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: loose magnetic charging port on Z2

tempest1 — Sun, 22 Jun 2014 20:36:53 GMT

Mine does the same, had the Z2 since just after launch and only last week the cover on the port just pops off every now and then, not good for a waterproof phone, this maybe a design flaw and would like it sorted ASAP as I am held to a 2 year contract. Not happy at all about this.

Re: loose magnetic charging port on Z2

gioiavann — Sun, 22 Jun 2014 22:12:15 GMT

Better send it in for repair. I thought nothing of the prob n brought my phone for photo taking on water. Water must have seeped in as my camera lens fogged. My LCD even bled... (I didn't drop my pjone)
I bring it to service and they said the phone has corrosion this no warranty. I had to remind them this is a water proof phone!
And guess what; I sent the phone in for repair since 9 June... Til mow I haven't got it back! There is no number for me to call to enquire and when I email; they just reply saying it isn't ready on last Thursday (19June ) . I am seriously unhappy

Re: loose magnetic charging port on Z2

kimdelapix — Mon, 23 Jun 2014 11:56:15 GMT

mine also dropped out ! Xperia Care says 7-10 days and perhaps NO GUARANTEE !!!
This is poor service. today i went to my operator, they will change it immediately...

Re: loose magnetic charging port on Z2

gioiavann — Mon, 23 Jun 2014 12:07:08 GMT

Where are you from? You operator is nice to change the set for you. I am still waiting. No news.. 14days already! Very angry!

Re: loose magnetic charging port on Z2

kimdelapix — Mon, 23 Jun 2014 14:09:14 GMT

me - > Germany
Operator -> T-Mobile

but they told me, that they won't accept it as guarantee like Sony because it's an "outside damage".... for me they just send it in, because i business client....

SONY where is your statement to this ?? So many people loosing this part and no reaction ?

Re: loose magnetic charging port on Z2

kimdelapix — Wed, 25 Jun 2014 11:13:52 GMT

SONY ? Not intresseted in disappointed customers only in the ones who push your Z2?

XPERIA NO CARE ....

Re: loose magnetic charging port on Z2

Anakha56 — Wed, 25 Jun 2014 15:56:56 GMT

The guys over at XDA are having the same issue: http://forum.xda-developers.com/showthread.php?t=2770301

Re: loose magnetic charging port on Z2

kimdelapix — Wed, 25 Jun 2014 16:59:51 GMT

thank you very much, i collect information about this issue. I will pass it to the German Mobile News like "Connect" because SONY is not responding anymore to this issue.
I tried every contact option.

My operator will do an exchange for me, but SONY behaves unpolite and unprofessional, it's a shame !

Re: loose magnetic charging port on Z2

Johnny2Depp — Thu, 26 Jun 2014 17:14:01 GMT

Are Sony charging you for this design flaw if you send it in for repair? Mine is almost coming out but I can gently push back in, nether the less this should not happen seems a number of handsets have this issue, I've had two handsets with the same problem...Bad Sony quality control!

Re: loose magnetic charging port on Z2

gioiavann — Thu, 26 Jun 2014 21:50:35 GMT

I sent my z2 in after the LCD for my phone bled internally. I suspect the loose magnetic porthas caused water seepage. (I brought my phone for a swim)
They changed e LCD, e side frame and the back panel.
A simple repair which took them days to fix. I still my phone off on 9 June and got it back on 26 June.

Re: loose magnetic charging port on Z2

Buddy81 — Sun, 06 Jul 2014 14:38:26 GMT

Hello everyone,

Same issue here, so far Sony has proven to be the most disappointing manufacturer I have ever dealt with.
The magnet port popped out from my phone and went lost, I sent the phone to the sony repair centre in the UK and instead of confirming that my handset is defective, I received a quotation of 175 GBP to replace the port and the whole screen. I refuse to pay this amount for a brand new phone, I just want my phone back for now but they are not even able to post it apparently...I have been waiting for more than 10 days just to get it returned but no luck yet. The Z2 is simply the best phone I have ever owned, too bad it is produced by a company which does not take responsibility for faulty devices and provides a customer service that is simply ridiculous. All in all my z2 has been with sony for a month now... If anyone has any suggestions, please share! I will do everything possible to make sure sony does not just get away with this.

Re: loose magnetic charging port on Z2

dm841 — Mon, 07 Jul 2014 07:38:21 GMT

contact sony uk directly and let them know of this issue not the repair centre

Re: loose magnetic charging port on Z2

kimdelapix — Mon, 07 Jul 2014 09:05:39 GMT

in Germany Sony Care told me that this is no guarantee ....because it is a damage on the outside !! The wanted to check the phone and tell me a price for repair !! the phone is 2 month old ...

i got it replaced by my operator, but SONY this is a shame ...

Re: loose magnetic charging port on Z2

Buddy81 — Mon, 07 Jul 2014 09:08:39 GMT

Actually Sony UK is the troblemaker, not the repair centre. All the repair centre did was estimating how much the fix is - once this is done the whole responsibility to deal with the customer is sony's.

Sony has refused to give me any kind of assistance, won't cover the device on warranty and the customer service has been just incredibly bad. If you want me to be more specific, I can share a bunch of examples...

Bottom line is, I spent about 600 GBP for a phone that has been away for a month, will come back as it was (with a hole on its side), won't be waterproof anymore and won't allow me to use the magnetic charger (DK 36) I paid for.

I thought there was something called consumer rights, but Sony seem to ignore this...

Re: loose magnetic charging port on Z2

dm841 — Mon, 07 Jul 2014 09:21:55 GMT

report to ofcom