topic Re: Screen problem with Z2 will no longer auto rotate in Z Series

Screen problem with Z2 will no longer auto rotate

Movo — Mon, 12 May 2014 16:43:57 GMT

Had this phone less than 2 weeks, auto rotate worked fine.

it will not work with any of the features on the phone now, even with it switched on.

Tried an app from the app store , this works fine.

Will somebody from Sony give me an answer?

thanks

Re: Screen problem with Z2 will no longer auto rotate

Uliwooly — Mon, 12 May 2014 16:47:57 GMT

Settings > display > auto-rotate screen

Re: Screen problem with Z2 will no longer auto rotate

Movo — Mon, 12 May 2014 16:52:33 GMT

I guess in your rush to help me, you didnt notice i said ''even with it switch on"

Any other suggestions?

thanks

Re: Screen problem with Z2 will no longer auto rotate

Uliwooly — Mon, 12 May 2014 16:54:36 GMT

the home launcher will only rotate if your phone its connected to the Dock, it'll be easier to help you if you are a bit more specific

Re: Screen problem with Z2 will no longer auto rotate

Uliwooly — Mon, 12 May 2014 16:57:16 GMT

You can boot your phone on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

and see if you experience the same issue, if you don't then its an app acting up

which app? that will be complicated to point out but it could be an antivirus app, battery app, taskiller or some other app

Re: Screen problem with Z2 will no longer auto rotate

Uliwooly — Mon, 12 May 2014 16:58:11 GMT

if nothing work, you could repair your phone with SUS or PCC, make sure to backup everything before you do so

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Screen problem with Z2 will no longer auto rotate

Movo — Mon, 12 May 2014 16:59:02 GMT

auto rotate worked with appz like mail, internet etc when the feature was enabled, now it does not work even though the feature is enabled in the manner you suggested

I am guessing its a software issue? having tried a third party app which works.

thanks

Re: Screen problem with Z2 will no longer auto rotate

Movo — Mon, 12 May 2014 17:07:50 GMT

Thanks will check this out, is it possible that any of the pre-installed appz are causing this issue?

thanks

Re: Screen problem with Z2 will no longer auto rotate

Movo — Mon, 12 May 2014 17:10:35 GMT

It would appear that the update from sony for the keyboard cause the issue, once removed and rebooted all is fine.

Take care

Re: Screen problem with Z2 will no longer auto rotate

Uliwooly — Mon, 12 May 2014 17:14:44 GMT

I'm glad its working properly now

Re: Screen problem with Z2 will no longer auto rotate

klimite — Tue, 27 May 2014 09:14:48 GMT

Im having this same problem tried resetting the tablet etc

no luck

the OS Im running is 4.4.2 build number 10.5.A.0.230 (no further updates are found)

this is bad news for sony as we already have the z2 phone that constantly freezes and locks up.....they may well send us back too Samsung/ Apple

Re: Screen problem with Z2 will no longer auto rotate

Ahmad007 — Tue, 27 May 2014 10:07:28 GMT

klimite,

Your Build number is very old, did you use PC Companion App to check for updates?

Re: Screen problem with Z2 will no longer auto rotate

Ahmad007 — Tue, 27 May 2014 10:09:26 GMT

klimite

or are you talking about teh Z2 tablet?

Re: Screen problem with Z2 will no longer auto rotate

klimite — Tue, 27 May 2014 11:37:30 GMT

Hey yes i tried pc companion and it says it is the latest and yes it is the tablet i realised this was the phone area afterwards (google pointed to the page)

Screen problem with Z2 will no longer auto rotate

Tolliebude — Sat, 26 Jul 2014 12:01:33 GMT

I have had this exact problem....

I have had my Phone two months and one day the auto rotate just stopped... two weeks ago so anoying trying to show photos as it doesn't spin

It is switched on in the settings, have tried safe mode, any other ideas

Wishing just got another I phone cause although android is so much better through 4 and 5 series never had issues in use

Re: Screen problem with Z2 will no longer auto rotate

mikedragon — Sat, 09 Aug 2014 10:14:09 GMT

I have the same problem. How did you uninstall the update?

Re: Screen problem with Z2 will no longer auto rotate

JongGuevarra — Thu, 13 Nov 2014 05:13:48 GMT

Help please.. When i updated my z2 to the latest version, it works fine for only 2 hours approx, but then the auto rotate screen doesnt work even when i restart clear cache and on and off the screen rotation and even the smart screen.. Please fix sony.. The stock version of z2 is much better.. Thanks!

Re: Screen problem with Z2 will no longer auto rotate

brettflint — Fri, 16 Jan 2015 21:33:53 GMT

I fixed my auto rotate issues by disabling and re-enabling 'Google voice typing'

You can find it under Settings > Language & input.

If it works for you please let me know.

I'm hoping this bug is resolved with the upcoming Android L (Lollipop 5.0 5.1) update coming in February / March

Re: Screen problem with Z2 will no longer auto rotate

ted5555 — Sun, 29 Mar 2015 17:13:51 GMT

I am also having this problem. Has anyone found another solution for this yet? I tried this solution to no avail. I dont know how to uninstall the keyboard update. Mine worked for a while but now 2 months later it stopped working. Rest of phone works perfectly just not the screen flip, and i checked to make sure it was automatic

Re: Screen problem with Z2 will no longer auto rotate

ted5555 — Sun, 29 Mar 2015 17:17:26 GMT

Ok, i finally fixed it. Maybe you guys can try this too. I disabled autoflip and turned off my phone. Cleared my cache, and then turned on my phone. then restarted again. then turned the feature on and it worked fine. keep in mind i have all the latest patches. My guess is that sony patched the problem