topic Re: Sony Pc Companion in Z Series

Sony Pc Companion

Rossy_Whoop — Sun, 11 May 2014 14:25:48 GMT

Phone / Tablet Software Update

5. Press and hole the volume down key on the phone while plugging the USB cable into your phone

For the past 3 hours I have been trying to do this, my phone is at 100% battery and is 2 weeks old. I have followed all of the steps but yet for some reason when ever I do this one nothing at all seems to happen. I was informed by Sony to follow these steps to try and fix my phone as I cannot receive SMS. If anyone could please give me any advice on how to resolve this it would be greatly appreciated... I am using the Xperia Z1

Re: Sony Pc Companion

_alexdon_ — Sun, 11 May 2014 19:39:59 GMT

Try sony update service:

http://www.sonymobile.com/gb/tools/update-service/

With SUS,you need the phone turned off and charged to at least 60%.

Re: Sony Pc Companion

Wrightal123 — Sun, 11 May 2014 20:07:30 GMT

I had a problem with this first time and note that when I tried a second time I pressed the down volume button and held it down, then inserted the usb while still holding it down, and continued to hold it down for at least a couple more seconds. Then the pc companion software recognised the action and took over. First time I did not keep the button pressed after inserting the usb. If it doesn't work I seem to recall the screen gives you an instruction on how to manually progress. Good luck and I hope you get it working soon. On a side note there is a forum member.(starts all his comments with."hello dear "!) who recommends if you are having some phone issues after update then let your phone power run down below 10% and turn off. Change fully while off and try again. He/she recons it sorted the problems with his z1.

Re: Sony Pc Companion

Wrightal123 — Sun, 11 May 2014 20:11:27 GMT

ROSSI, just confirming you do have the phone switched off when you are carrying out the step you described? I do recognise the description for repair only.

Re: Sony Pc Companion

Rossy_Whoop — Sun, 11 May 2014 20:18:03 GMT

I've just downloaded that and tried it, my battery is currently at 70%. Whenever I press the volume down button and connect the lead, the L.E.D flashes red once then green once and then nothing happens, it doesn't even charge or turn back on while connect and the computer doesn't register that it's connected

Re: Sony Pc Companion

Rossy_Whoop — Sun, 11 May 2014 20:21:03 GMT

Only just seen your comment, if it doesn't continue to work I will try and let it run below 10%, I only did the update for it yesterday before I tried all of this. Thanks for the tip

Re: Sony Pc Companion

_alexdon_ — Sun, 11 May 2014 20:22:42 GMT

Keep us updated.

Re: Sony Pc Companion

Rossy_Whoop — Sun, 11 May 2014 20:23:01 GMT

Oh and yes my phone is turned off I am not that stupid lol

Re: Sony Pc Companion

Rossy_Whoop — Mon, 12 May 2014 13:42:50 GMT

Ok so I let my phone drop below 10% and turn off and charge fully while off. I then tried to follow the steps once again and didn't get anywhere. I downloaded another version of sony update service and tried once again only to fail. For some reason my phone just doesn't want to do anything when holding in the volume down button. I really want to find a different solution other than sending it off for repair

Re: Sony Pc Companion

_alexdon_ — Mon, 12 May 2014 17:38:34 GMT

See if xperia care can help you:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Sony Pc Companion

vannii — Wed, 23 Jul 2014 03:32:38 GMT

I have the same problem and can't find a solution either. Did you fix this problem and if, how did you do it?