topic Re: PC not seeing device in Z Series

PC not seeing device

RedSkyRadiance — Thu, 12 Jun 2014 21:02:42 GMT

I've tried my PC at work and home (on both it worked last week). It does not even register that anything is plugged in...

My USB seems dead...

Phone 1 week old!!!!

Re: PC not seeing device

_alexdon_ — Thu, 12 Jun 2014 22:06:55 GMT

Do you have PC companion to try and connect?

Re: PC not seeing device

Sam — Fri, 13 Jun 2014 00:47:26 GMT

Does the handset at least appear to gain charge whilst connected? If so pelase check in device manager to verify if you can uninstall/reinstall it:

Microsoft Windows Vista and 7 users

To open Device manager on your computer
Click on the Start button.
In the Search box, type device manager, and then press enter.

Microsoft Windows 8 users

To open Device manager on your computer
Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer
On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

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Re: PC not seeing device

RedSkyRadiance — Fri, 13 Jun 2014 08:10:35 GMT

It did not even charge or show up in Device Manager...

I did a full FACTORY RESET (!!!!!!) to get it to work again...

Now my issue is : Can I select individual apps to restore from the device's backup?

Re: PC not seeing device

_alexdon_ — Fri, 13 Jun 2014 13:27:21 GMT

Apps are not backed up,you have to download them from google play.

Re: PC not seeing device

kolkis — Fri, 13 Jun 2014 18:05:54 GMT

Try another usb to see if the problem from your usb or from devices port (pc,z2).

Re: PC not seeing device

RedSkyRadiance — Fri, 13 Jun 2014 18:13:47 GMT

All is well after a factory reset...