topic Re: Sony Bridge for Mac issue in Z Series

Sony Bridge for Mac issue

Takerisin — Fri, 10 May 2013 15:26:01 GMT

It keeps giving me this error message "Could not connect to your Xperia™ device. Please disconnect and reconnect it again. Restart the device if the problem persists." I restarted both laptop and phone, and disconnected and re connected several times. Any ideas?

Re: Sony Bridge for Mac issue

David_L — Sun, 12 May 2013 13:04:00 GMT

Hi Takerisin,

I'm sorry to hear your phone's not connecting to Bridge properly. Have you tried a different USB-cable to rule that problem out?

If possible, could you provide me with error logs as it's difficult to tell what your problem is without more information?

Here's how to get error logs from Bridge:

1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start

2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...

3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"

4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip

5. PM that file to me or post the content here

Best Regards,

David

Re: Sony Bridge for Mac issue

Takerisin — Sun, 12 May 2013 13:16:02 GMT

Hey David,

I solved this myself yet I wasn't pleased to do it because it erased everything. I factory reset my Xperia and its back to connecting again. I hope Sony release the update that they "promised" to shortly release after the phone is out. Lots of problems.

Thanks anyways!

Re: Sony Bridge for Mac issue

David_L — Sun, 12 May 2013 13:19:32 GMT

Hi Takerisin,

Glad to hear it worked out, even though you had to reset your phone.

If there's anything else regarding Bridge I can help you with feel free to write here or PM me.

Best Regards,

David

Re: Sony Bridge for Mac issue

lefthandyworks — Tue, 05 Nov 2013 21:57:59 GMT

How do I get Mac bridge on my experia l?