topic Re: Problems with Exchange Activesync contacts in Z Series

Problems with Exchange Activesync contacts

ManFromNorth — Thu, 08 May 2014 07:48:44 GMT

Hi,

I am using two different accounts on my Z2. The first one is my GMail account. Everything's perfect avout this. Second is my Exchange account. Here I figured ut that the Z2 des not sync my contacts. I checked all settings for the account and contacts are marked to be synced, but without success.

Has anybody an idea of what could be the probelms?

Thansk for your input.

BR,

Christian

Re: Problems with Exchange Activesync contacts

Rickard — Thu, 08 May 2014 08:02:53 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Is the problem that contacts on your Exchange account are not downloaded to the phone or that contacts you add in the phone are not uploaded to the account? When you add a contact in the phone you need to select which account to store it to (just below first and last name).

Re: Problems with Exchange Activesync contacts

ManFromNorth — Thu, 08 May 2014 08:30:40 GMT

Hi Rickard,

the problem is that I do not see the contacts from my exchange account. When I add a contact on the phone and assign this.as an exchange contact it does not appear in Outlook.

Bring,
Christian

Re: Problems with Exchange Activesync contacts

Rickard — Thu, 08 May 2014 08:47:16 GMT

That sounds strange.

What if you add a contact to your Exchange account in the phone, let it sync, remove the account from Settings -> Exchange ActiveSync -> [your account] -> [menu] -> Remove account and then add the account again. Do you see the contact you added to the account again in your phone?

Re: Problems with Exchange Activesync contacts

ManFromNorth — Thu, 08 May 2014 09:09:57 GMT

I just created a contact and synced the exchange account. After that I deleted the whole exchange account. The contact was then not longer visible on the phone.

Then I created the exchange account again, set all preferences properly and did a new sync.

The contact did not show up again. I think it was not synced to the exchange server before I deleted the account.

Very strange, since all syncs work well with the.Gmail account.

Re: Problems with Exchange Activesync contacts

ManFromNorth — Thu, 08 May 2014 09:12:17 GMT

What if I delete the Gmail account and force to sync to exchange? Are all apps gone when I delete the Gmail account?

Re: Problems with Exchange Activesync contacts

Rickard — Thu, 08 May 2014 09:37:51 GMT

I doubt removing the Gmail account will help. As the contact was removed when you removed the account it was added to the correct account but as the contact was not restored when you added the account again it shows that the synchronization of contacts with Exchange is not working.
Would it be possible for you to see if this also happens with a colleagues account in your phone?

Re: Problems with Exchange Activesync contacts

ManFromNorth — Thu, 08 May 2014 15:31:05 GMT

It's kind of weird. I tried another user. This also did not work. Then I deleted all my accounts on the Z2, including Google. After creating my Exchange Account, the Z2 synced everything perfectly, including all contacts!!!

After that I set up my Google account. I saw that from that point on, the Z2 did not sync contects with Exchange any longer. So I again deleted the Google account, re-configured it and unchecked the box "sync contacts" before it started the first time to do so.

Now, everthing seems to work fine. I do not need my Google contects to be sync'd. I can live with that even if I have no clue about the reasons...

Re: Problems with Exchange Activesync contacts

Rickard — Fri, 09 May 2014 05:51:33 GMT

That is very strange indeed but i'm glad to hear that you managed to get sync working.

Could you please send me a PM with the following information so that i can forward it for further investigation:

Name:
Phone nr:
E-mail:
Country:
Operator:
IMEI nr:
Build number:

Re: Problems with Exchange Activesync contacts

jayeffkay — Wed, 04 Jun 2014 10:01:03 GMT

One scenario is that the sync is working fine, but the active filters in your device phonebook might prevent the EAS contacts to show when you have synced a Gmail account.

Please try:

Have all desired accounts synced (gmail EAS hotmail)

Open phonebook

Click More Options to the lower right corner

Click Filter

Find your EAS account and check the "All contacts" checkbox

Let me know if it helped.

Re: Problems with Exchange Activesync contacts

AndroidUser2 — Thu, 05 Jun 2014 09:49:00 GMT

I have a very similar problem. After setting up exchange to sync mail, calendar, tasks and contacts everything seems to work ok for a few days and then suddenly contacts stops syncing. I have deleted the entire exchange account and re established it with exactly the same result. Contacts no longer syncs. I also have a POP3 email account but do not sync contacts. This is very frustrating. Any assistance would be appreciated.

Re: Problems with Exchange Activesync contacts

symanwang — Sat, 07 Jun 2014 09:07:19 GMT

I got exact same issue, after add google account, outlook.com contact didn't sync anymore. The workaround - to delete google account didn't work for me.

Any help would be appreciated!

Re: Problems with Exchange Activesync contacts

symanwang — Sat, 07 Jun 2014 09:09:21 GMT

is this workaround still working? I mean it may failed again when you reboot your phone...

Re: Problems with Exchange Activesync contacts

AndroidUser2 — Sat, 07 Jun 2014 10:03:59 GMT

This sync problem is a serious one for a business user. No response yet from sony! Seems to be a common problem. Can this be resolved with a software update?

Re: Problems with Exchange Activesync contacts

dm841 — Sat, 07 Jun 2014 10:42:34 GMT

try to make sure in your contacts settings you have the particular contacts synced with your device in filter option ,under display contacts make sure all contacts is selected

Re: Problems with Exchange Activesync contacts

symanwang — Sat, 07 Jun 2014 11:02:45 GMT

100% sure that NO ANY filter are set to blcok outlook.com contact display...

Re: Problems with Exchange Activesync contacts

ManFromNorth — Sat, 07 Jun 2014 19:38:17 GMT

I am also very disappointed about this bug. I also tried all mentioned above workarounds. Nothing helped. In addition to this, I have a severe malfunction in the BT section.

I am about to switch to an HTC.

Sorry Sony.

Re: Problems with Exchange Activesync contacts

AndroidUser2 — Sun, 08 Jun 2014 05:21:50 GMT

I have checked my phone and definitely have all Exchange contacts selected in Filters/Dislay Contacts. There must be a simple solution to this problem. How can such a fundamentally important capability be so problematic?

Re: Problems with Exchange Activesync contacts

chriscena — Fri, 13 Jun 2014 09:48:09 GMT

I have a similar problem. The exchange contacts are searchable through the e-mail app, but not through the contacts. This really needs to be fixed, since many of my work related phone contacts are in my personal exchange address book.

Re: Problems with Exchange Activesync contacts

phicks3008 — Mon, 23 Jun 2014 12:14:15 GMT

I am also experiencing this problem. Phone connects to exchange server for a while (1 - 2 weeks) then comes up with the message 'Could not open connection to server'

I have had to delete the account to try to get it to reconnect. It did reconnect but has since dropped again. I dont want to have to delete and reconnect everytime the problem happens. This is a business phone and the connection is important.