topic xperia Z2 driver fails to install. in Z Series

xperia Z2 driver fails to install.

CCarter — Tue, 24 Jun 2014 19:39:45 GMT

I have reciently upgraded to the Z2 phone, my iphone 4 was stolen. My issue is that my phone won't connect to my pc.

I have tried a pc at the phone store and it connects, so I know it's not the phone. I have pc companion on my computer as well as what I'm told is drivers for the phone in a downloaded file. I've extracte the drivers into the same file but when I search for the files via update driver computer does not find it even though I'm in the correct folder. I've searched the net for drivers via update driver, computer starts install, then tells me it fails. S1 driver fails (fast boot) D4305 fails (this is another name for the phone not sure if I got the numbers right in this post but I'm close. I've tried rebooting system, unpluging all usb devices, turning off win firewall and antivirus software. I'm not sure what's blocking the installation of the phone drivers. I'm pretty sure if I can get the driver's installed on my ccomputer, I can get pc companion to see my phone. I've got it to connect to my Null, which I assume is my phone, but when I open pc companion It's not connected, probably because of drivers. Tried connecting with phone turned off and on, turning on with up volume key pressed, debugging with developer still can't find thi issue.

Re: xperia Z2 driver fails to install.

Sam — Wed, 25 Jun 2014 01:15:59 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

So that I can you specific instructions, can you please advise which operating system version your PC is running?

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Re: xperia Z2 driver fails to install.

CCarter — Wed, 25 Jun 2014 19:25:23 GMT

Running Win 7 64 bit client

Re: xperia Z2 driver fails to install.

_alexdon_ — Wed, 25 Jun 2014 19:26:52 GMT

Until Sam replies,you can check out this topic:

http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Sony-PC-Companion-does-not-work-anymore/m-p/735399#U735399

Re: xperia Z2 driver fails to install.

CCarter — Wed, 25 Jun 2014 19:33:57 GMT

Thanks for the info, but I've already tried to update the drivers for my phone. My PC fails to install them every time and givs the 4 beep low tone notification that it fails.

Re: xperia Z2 driver fails to install.

CCarter — Wed, 25 Jun 2014 19:37:11 GMT

Somthing is blocking the driver installation. I've tried turning off firewall and antivirus programs during this process even turning them off and rebooting with them off, still blocks the install.

Re: xperia Z2 driver fails to install.

Sam — Thu, 26 Jun 2014 00:19:11 GMT

Ok instead of updating the drivers, choose to uninstall the device, wait a moment then disconnect/reconnect the phone.

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Re: xperia Z2 driver fails to install.

CCarter — Thu, 26 Jun 2014 09:52:10 GMT

Yep, tried that, it still fails to connect. I ocasionally can get my Null is connected on pc companion, but when I load it up, nothing is connected and driver's not installed. I can get android to pop up in my control panel under devices sometimes, sometimes D6505 or somthing like that. it's the modle of the phone, still no drivers installed, and always 4 low tone beeps indicating failure. Somthing has to be blocking the phone.

Re: xperia Z2 driver fails to install.

Sam — Fri, 27 Jun 2014 00:07:37 GMT

I must admit I am running out ways to get around this. The only other things I have seen block this kind of install are below:

1. Do not use a USB Hub.

2. Do you have any MP3 Player software installed for another MTP device?

3. Do you have any camera software for connecting a camera that may also operate in MTP mode?

4. The last option would be to test on another PC if possible to rule out the phone/cable as the problem.

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Re: xperia Z2 driver fails to install.

CCarter — Tue, 01 Jul 2014 06:32:30 GMT

I do have i tunes on my pc, and just reciently had to go to a wedding so I plugged my gps into my pc and autoplay found that no problem, it still does not find my phone. I have some portablr hard drives so maybe I'll try moving my itunes to the hard drive then unplugging it and see if that works, I have my doubts though. No usb hubs were used to answer that question, I'm usually pretty good with computers but can't think of what is blocking the installof the phone drivers.

Re: xperia Z2 driver fails to install.

Sam — Tue, 01 Jul 2014 06:57:54 GMT

It is certainly an odd one as any of the above steps should have resolved this by now. You may want to try connecting to another PC so that we can rule out the phone/cable.

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Re: xperia Z2 driver fails to install.

CCarter — Tue, 01 Jul 2014 22:48:13 GMT

As stated in one of the above posts, I've been able to connect to the phone stores computer with the exact same phone and cord.

Re: xperia Z2 driver fails to install.

Sam — Wed, 02 Jul 2014 03:03:42 GMT

Sorry I must have missed that; in this case I can only advise you to contact your local Xperia Care team for assistance in arranging an assessment of the cable and phone.

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Re: xperia Z2 driver fails to install.

CCarter — Thu, 03 Jul 2014 17:13:45 GMT

I still have not been able to fix this problem, I'll review what I've tried. PLEASE READ before suggesting a solution.

Tried uninstalling all drivers and software for the phone and re-installing them. Tried using windows update and troubleshooter to update the drivers for the phone. Tried installing PC companion on my PC before connecting my phone. Tried disabling my firewall even though I don't think I have one other than windows firewall. Tried disabling antivirus software. Tried hooking upn to a PC at the Bell store, it works there. Tried removing Itunes and any other apple software. Tried removing any media software that might use MTP to transfer files. Itunes and media software was copied to an external hard drive then unplugged.

I believe that the phone and cord is in good condition and I've tried calling sony support and set phone to USB debugging we went as far as they could take me, so I thought Id try here.I may have missed posting somthing I've tried, but everything is in above posts.

Re: xperia Z2 driver fails to install.

CCarter — Thu, 03 Jul 2014 17:21:18 GMT

The only things I've been able to get is.

PC companion is on my PC, message My NULL is connected do you want to load PC companion then nothing actually connected.

Able at times to see Android in devices and printers area of control panel no drivers loaded.

Able at times to see 6505 in devices and printers area of control panel no drivers loaded.

Able at times to see S1 device in control panel same as above.

And as mentioned not able to update or install drivers for the above mentioned devices I get an error and failed message

Re: xperia Z2 driver fails to install.

CCarter — Wed, 16 Jul 2014 06:15:37 GMT

Well I don't know what fixed the problem, but I turned off my wifi on my phone and turned off my bluetooth on my phone and tried to connect to my pc. Finally a message came up on my phone sking me to install software on my pc from my phone, I tapped on ok it did it's thing and now my PC can now see my xperia. Guess my phone wasn't ready for stampeed, next near will be different. If you have the same problems as me look what I had to do in my posts If posted everything I've done, well good luck to everyone and thankyou to all that helped.

Re: xperia Z2 driver fails to install.

CCarter — Wed, 16 Jul 2014 06:16:45 GMT

was supposed to say asking me to install not sking

Re: xperia Z2 driver fails to install.

Chiltz — Tue, 14 Oct 2014 05:09:55 GMT

Hi, i know this is an old post, but it appears i am having the same issue!!

I have tried all the solutions listed above to connect my new Z2 to my laptop but nothing seems to work. The weirdest part is, is that this is my second Xperia Z2 and the old one connected fine without having to install any software or drivers.

So not sure whats going on!

Re: xperia Z2 driver fails to install.

CCarter — Tue, 14 Oct 2014 17:05:38 GMT

I finally got my phone to connect to my laptop, awhile back, so I may be wrong with what I did, but it's worth a try. I think what I did was disconnect my bluetooth and wifi from my phone when I was connected with the cable after that it didn't matter.

Re: xperia Z2 driver fails to install.

Chiltz — Wed, 15 Oct 2014 01:51:31 GMT

Yea i tried that a couple of times, doesnt seem to work. Its really frustrating as my old Z2 connected with no problems at all.

Doesnt seem to be any info on the internet about this issue either!