topic Re: moisture in Z2 camera lens in Z Series

moisture in Z2 camera lens

chucklzsmiley — Thu, 01 May 2014 09:32:45 GMT

Well i recieved my z2 yesterday and immediately and possibly stupidly wanted to test the waterproof aspect of it, i dunked it in a bowl of cold water for no more than 30 seconds however i more have moisture in my camera lens. I've let it try and dry out even left it in rice all last night with the flaps open and the moisture is still there, thing is the flaps were sealed properly so i have no idea why this has happened. Just hoping i haven't knacked the phone on the first day if having it, any ideas on how to fix it? Thanks

Re: moisture in Z2 camera lens

Uliwooly — Thu, 01 May 2014 15:21:01 GMT

Sorry to hear that, open all the covers > remove both SIM and SD cards > place your phone inside a bowl with rice and let it sit for 1 or 2 days

Re: moisture in Z2 camera lens

Uliwooly — Thu, 01 May 2014 15:28:40 GMT

You have to contact your local Sony

http://www.sonymobile.com/global-en/support/contact-us/

Re: moisture in Z2 camera lens

chucklzsmiley — Thu, 01 May 2014 15:43:33 GMT

I tried the rice thing overnight and it made no difference, you think leaving it longer would help? I'm hoping to get a replacement from my carrier yet

Re: moisture in Z2 camera lens

Uliwooly — Thu, 01 May 2014 17:29:39 GMT

It could help, you should request a vacuum test

Re: moisture in Z2 camera lens

Maxmuc — Fri, 02 May 2014 15:01:33 GMT

I have the exact same problem. I did not even submerge the phone. I just washed it under a very gentle beam. All flaps were closed, and there are no signs of water intrusion or malfunction aside from moisture within the lens.

Re: moisture in Z2 camera lens

Maxmuc — Sat, 03 May 2014 08:52:38 GMT

Here is a picture of the disaster:

Re: moisture in Z2 camera lens

RobbinB85 — Sun, 04 May 2014 09:03:07 GMT

My flap for the memory card doesnt have a snug fit at all, i can just tuch it gently and it will almost fall out of its position.
On z1 you could really feel the snug fit.

Re: moisture in Z2 camera lens

Pri6oner — Sun, 04 May 2014 11:17:08 GMT

I wouldn't bother trying to dry the phone out. Just return it for a replacement. After all one of it's key features is that it it IP58 rated and if it fails a small dunk or gentle wash then the phone is defective.

Re: moisture in Z2 camera lens

Quist — Sat, 17 May 2014 18:51:30 GMT

A kudos to Sony. I had the same issue as the OP, but had taken a video of my testing the phone in water that proved that I had the hatches closed and showed where the leak was. After some issues getting the paperwork to send it in, I had a replacement unit within a few days. Tested it and so far so good. Thanks Sony!

Re: moisture in Z2 camera lens

Cesarin — Thu, 22 May 2014 02:06:36 GMT

Guys I have the same issue the phone is 1 week old. Is Incredible is water proof and we have thsi kidn of issue. I got mine by dropping a glass of water in the dining table, and I was proud to say wow my phone has no issue, but guess what it does. This my 4th product with sony. Had the original Z, then Z1 tow of them, z2 tablet, and now the Z2 phone. First time with this issue.

Re: moisture in Z2 camera lens

ZaurDubai — Wed, 25 Jun 2014 19:18:40 GMT

I have same issue. What is solution? Do i need to return phone?
What do you think ,please support

Re: moisture in Z2 camera lens

Sam — Thu, 26 Jun 2014 01:18:52 GMT

Hi ZaurDubai and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If it appears that there may be liquid ingress to your phone then you would be best to contact your local Xperia Care team regarding having an assessment performed.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: moisture in Z2 camera lens

ZaurDubai — Sat, 28 Jun 2014 18:45:04 GMT

Sam thanks for advice. I gave my phone back to shop and they told that aony service center will do test and will send report. And depend on it they can replace phone or lens. I am very sad to have this issue. I have changed phone from other word known phone brand to Sony to see more stabilty And quality and got this issue on 3rd day after usage. Hope will not dissappointe in futer.

Re: moisture in Z2 camera lens

Termite — Sun, 29 Jun 2014 05:42:10 GMT

I purchased a Z2 yesterday specifically because of the water proofing they advertise, also stating you can take photo's underwater.

Well, a nice cooling dip in the jacuzzi (set temp lower so it cools me down rather than hot in the weather we've been having!) yesterday while reading & surfing. I then noticed the camera fogging up, so put it on the side. When I get out - the phone is totally dead and won't turn on.

So within 5 hours of a brand new phone, advertised to be waterproof and its dead.

I actually purchased two phones yesterday, one for the wife as well. So want to get hers tested and mine replaced urgently.

I've emailed the support team, and will call the shop today as well. But overall I'm really disappointed to find this.

Re: moisture in Z2 camera lens

HussainQuadri — Sun, 29 Jun 2014 12:20:55 GMT

@Termite wrote:
I purchased a Z2 yesterday specifically because of the water proofing they advertise, also stating you can take photo's underwater.

Well, a nice cooling dip in the jacuzzi (set temp lower so it cools me down rather than hot in the weather we've been having!) yesterday while reading & surfing. I then noticed the camera fogging up, so put it on the side. When I get out - the phone is totally dead and won't turn on.
So within 5 hours of a brand new phone, advertised to be waterproof and its dead.

I actually purchased two phones yesterday, one for the wife as well. So want to get hers tested and mine replaced urgently.
I've emailed the support team, and will call the shop today as well. But overall I'm really disappointed to find this.

If you read the white paper it mentions that the phone is not protected from pressure created by jets for a long time (and as far as I know, jacuzzi uses jets). This is in compiance with IP55:

http://www.sonymobile.com/global-en/support/discover-more/water-and-dust-resistance/

"IPX5. Protected against low-pressure water jet spray for at least 3 minutes."

Re: moisture in Z2 camera lens

Sam — Mon, 30 Jun 2014 02:26:03 GMT

@ZaurDubai - No problem, please do keep us informed with how this works out.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: moisture in Z2 camera lens

ZaurDubai — Sat, 12 Jul 2014 13:39:02 GMT

Hi Sam
Got call yesterday from service center (TECHNO care) official SONY representative in UAE to collect phone, phone collected and they charged 27 USD as they changed front camera ( do not know why ) and updates software.

But they did not do any waterproof test as they do not have this machine to perform test. In this case how they can proof that it is user fault not manufacture? And they told that they could not guaranty that it will happen again.

And phone get warm ,when you records 4K video more than 40 seconds

Very sad to be disappointed on SONY phones, matter not in money, I just disappointed in brand.

Will try to sell phone for cheaper price and get other brand

Re: moisture in Z2 camera lens

ZaurDubai — Sat, 12 Jul 2014 13:47:39 GMT

Hi Cesarin

Did you solve problem? Can you share with me?

Re: moisture in Z2 camera lens

Aderz2003 — Sun, 13 Jul 2014 11:09:22 GMT

I have also had this problem here in the Uk, got my z2 last week, mainly for its camera, and it's water proof rating.

So excited, I wanted to show both these features to my work colleagues, and i put the phone in a bowl of water.

Not long after the phone shut down and wouldn't turn on, it's not back on, but both front and back cameras are full of moisture.

Both flaps were tightly sealed, so I'm a little miffed by how this has happened.

Disappointed with how quickly, what I saw as a main feature of this phone, has proven to be near on non existent.

I took a chance on switching from another phone brand, for the first time in years, just for this phone.

now I'm not sure if it's better to cut my loses and switch back.