topic Bridge for Mac crashes constantly in Z Series

Bridge for Mac crashes constantly

koalabravo — Mon, 02 Jun 2014 22:43:10 GMT

I'm running Bridge for Mac 3.8 on a 32 bit MacBook Pro with OSX 10.6.8.

I have been trying to transfer music from iTunes to the Z2 without any success. Every time it ends either with Bridge for Mac crashing or with a fail error. If I attempt one file at a time it works but if I try to transfer multiple files in a playlist, even if there is room on the Z2, the transfer fails.

Re: Bridge for Mac crashes constantly

koalabravo — Mon, 02 Jun 2014 23:30:49 GMT

Found the solution. Downloaded Android File Transfer from Google. Was able to drag entire playlist directly onto the phone, transferred 1000 files in 20 minutes. Then uninstalled Bridge for Mac. Useless bit of software! Did anyone from Sony actually test it prior to release?

Re: Bridge for Mac crashes constantly

David_L — Wed, 04 Jun 2014 13:15:38 GMT

Hi Koalabravo,

I'm sorry Bridge didn't work for you. If you give it another chance, you could send me error logs and I'll have the development crew look at your problems.

In that case, here's how to get error logs from Bridge:

1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here

Best Regards,

David