topic Re: Impossible to read Sony's film offer in Z Series

Impossible to read Sony's film offer

Tomlechti — Sat, 19 Apr 2014 09:52:10 GMT

Hello everybody here !!!

Thursday, I just received my Xperia Z2 and I saw that Sony offers 6 films for the buyers ... but I've got a problem ...

I just used the code and used Video Unlimited app for reading these but when I choose "Download" he get a XPD file and when I "click" on it, it says "impossible to open the file".I tried many times but always the same problem.

I use Video Unlimited on my PS4 and on it, I can watch these films but it's impossible on my Xperia Z2 by using the same app ...

Someone can help me ?
Is there something I did bad ?

Thanks in advance for your help.

Regards Tom

PS : Sorry if my English is not great, I'm French

Re: Impossible to read Sony's film offer

BCCB — Sat, 19 Apr 2014 10:28:38 GMT

http://talk.sonymobile.com/t5/Xperia-Z2/SOLVED-Sony-Movies-6-2-A-0-8-issue/m-p/645679#U645679

Re: Impossible to read Sony's film offer

Tomlechti — Sat, 19 Apr 2014 10:49:05 GMT

The update has been done few times after I posted and after a new try by using "Video" app on the phone, it worked !!!

But a new "problem" came ... He didn't want to download the film on my MicroSD but only on ROM ....

Re: Impossible to read Sony's film offer

BCCB — Sat, 19 Apr 2014 11:30:56 GMT

check Video Unlimited settings:...something like download settings,....destination asked every time...

Re: Impossible to read Sony's film offer

Tomlechti — Sat, 19 Apr 2014 11:49:12 GMT

It said (from french message, sorry if translation isn't good) "impossible to stock on Micros SD. Videos will be stocked in the internal memory".

My Micro SD is a sandisk Ultra 32 Gb

Re: Impossible to read Sony's film offer

BCCB — Sat, 19 Apr 2014 12:01:50 GMT

maybe try (if possible) and format the SD card with the mobile,...then reboot z2 and try again.

if this wont help, i dont know any more tips :S

Re: Impossible to read Sony's film offer

_alexdon_ — Sat, 19 Apr 2014 12:05:11 GMT

I think that by default it will store on internal storage.

Re: Impossible to read Sony's film offer

Tomlechti — Sat, 19 Apr 2014 12:21:59 GMT

It doesn't work ...

Maybe format the card by Using the PC ?

Re: Impossible to read Sony's film offer

Tomlechti — Sat, 19 Apr 2014 12:50:26 GMT

@alexdon wrote:
I think that by default it will store on internal storage.

A member on another forum can do it, Video App let him choose ...

Re: Impossible to read Sony's film offer

_alexdon_ — Sat, 19 Apr 2014 13:42:26 GMT

On the Z2?Try this:settings-apps-all-video unlimitied,clear defaults.

Re: Impossible to read Sony's film offer

Tomlechti — Sat, 19 Apr 2014 14:04:34 GMT

I can't "click" on it.
But I saw something that doesn't please me ..

The phone said me that my ROM is almost full so, it asked me to copy data on the memory card.
It did it ... IN THE ROM !!!!

I don't understand, it seems the phone sees my card but can't use it

Re: Impossible to read Sony's film offer

_alexdon_ — Sat, 19 Apr 2014 14:06:26 GMT

What card are you using?Try to reformat it.

Re: Impossible to read Sony's film offer

Tomlechti — Sat, 19 Apr 2014 14:22:09 GMT

Sandisk Micro SD 32 Gb Ultra (red and grey model).

I tried to format it in the phone, it only erased data on it but my phone seems not using it

Can I format it on my computer ? Fat or NTFS mode ?

Re: Impossible to read Sony's film offer

_alexdon_ — Sat, 19 Apr 2014 14:23:01 GMT

And you can see it in the phone?In settings-storage?

Re: Impossible to read Sony's film offer

Tomlechti — Sat, 19 Apr 2014 17:49:03 GMT

Yes I can.

Photos, videos, music and apps can be record on it

These Fu***** films can't ..
And when it says my ROM is 75% full and want to copy files on the card : it doesn't work and stock it ... in the ROM ...

Re: Impossible to read Sony's film offer

rimas1618 — Sat, 19 Apr 2014 20:49:13 GMT

Until I update the Xperia launch it was showing the offer and when I click the offer it asking me to update the launch. After update I can't find the movie offers.

Re: Impossible to read Sony's film offer

_alexdon_ — Sat, 19 Apr 2014 22:54:44 GMT

You should contact xperia care:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Impossible to read Sony's film offer

Tomlechti — Sat, 19 Apr 2014 23:10:51 GMT

I didn't try one thing :

Format my Micro SD card on my computer.
Do you think it can change something ?

I'll try to contact Sony Care tuesday

Re: Impossible to read Sony's film offer

_alexdon_ — Sat, 19 Apr 2014 23:12:26 GMT

Try a low level format on your PC.

Re: Impossible to read Sony's film offer

Tomlechti — Sun, 20 Apr 2014 08:31:45 GMT

To put the card memory BEFORE the first ignition of the telephone can have an incidence ?

And how can I make a low level format on my computer for the Micro SD ?

EDIT : I just tried my another Micro SD card I have in my old phone and same problem, it says "impossible to stock the film on the micro SD card" ...

Having the problem with one card, maybe an isolated problem with this card but with 2 ... Isn't there an option I missed on my Z2 ???

That's totaly Crazy ...