topic Messaging app freezing in Z Series

Messaging app freezing

mattmatt — Sun, 30 Mar 2014 23:12:07 GMT

Hi,

My messaging app occasionally freezes after I have sent a message. The message I have just sent appears at the top of the conversations list as a draft and the "sending message" box shows across the middle. This goes on, leaving messaging unavailable, until I restart the phone. When I have restarted the phone the message is sent and there is an additional draft of exactly the same message.

Any ideas what is causing this?

Matt

Re: Messaging app freezing

Jake-SonyXperia — Sun, 30 Mar 2014 23:19:12 GMT

Hi MattMatt,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you clear the messaging apps data to resolve this issue.

Menu > Settings > Apps > All > Messaging > Clear data

Make sure to backup your messages just incase.

I hope this helps.

Re: Messaging app freezing

Serato — Tue, 01 Jul 2014 13:57:30 GMT

Dear Sony,

My phone still freezez till time to time. I cleared cache, restarted my phone and so on. Also reinstalled my whole system and it didn't solve it. Please help asap

Re: Messaging app freezing

Sam — Wed, 02 Jul 2014 04:13:39 GMT

@Serato - Does this happen when you are doing anything in particular with the handset?

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Re: Messaging app freezing

Numanmjd — Sun, 11 Jan 2015 13:54:24 GMT

I am having same problem as well, every time I open my sms app, it crashes. I celared data but still no help. I deleted all messaged but still no benifit. Everytime I have to use sms app I have to restart the phone. After using app for 2-3 mins, it hangs again.

Re: Messaging app freezing

Jake-SonyXperia — Tue, 13 Jan 2015 01:22:43 GMT

Hi Numanmjd,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this case, I would suggest performing a software repair on the device. Please see the instructions below.

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

I hope this helps.

Re: Messaging app freezing

SteveTob — Mon, 28 Aug 2017 07:17:42 GMT

My messaging is freezing also, did a software repair only to find it wiped my phone. Why call it a repair when it is a reset, at least if I had of known it would reset I could have written down all the software I had installed. Also why is it only now that it happened when I have had the phone for almost a year and before it a Sony Z3, this will be the last Sony phone I purchase. I used to think you guys were pretty much the best but boy how wrong I was.

Re: Messaging app freezing

SteveTob — Mon, 28 Aug 2017 07:19:19 GMT

By the way, wiping my phone did nothing to fix the problem so you cannot blame 3rd party applications

Re: Messaging app freezing

Naikai — Tue, 29 Aug 2017 14:06:51 GMT

Hi guys.

I have the Sony XZ, and this works for me.

(Sorry for my English, i'm French 😛 )

Step 1 : Go to Settings -> Application -> Messaging App

Step 2 : Stop and desactivate the app

Step 3 : Reactivate

Step 4 :

Step 4 : Open the messaging app

Step 5 : Say "YES" to change messaging app

It works for me and friends who have same trouble, i hope it will work.

Cya

Re: Messaging app freezing

jp1001010101000 — Wed, 30 Aug 2017 08:42:10 GMT

This hasn't helped in my case. I'm going to try a third party messaging app for a bit, this is crappy.

Re: Messaging app freezing

xperiacompact1 — Wed, 30 Aug 2017 14:41:40 GMT

what 3rd party are you trying? I am so frustrated with this freezing issue.