topic My Xperia can't locate my phone in Z Series

My Xperia can't locate my phone

Khavhass — Tue, 11 Mar 2014 15:18:20 GMT

i did register my phone with locate my xperia service and then lost my phone during december since now i havent got the phone and i keep on trying to find it, so i find it difficult for me to say this program works while it didnt for me.

Topic edited by Rickard

Re: xperia z

Uliwooly — Tue, 11 Mar 2014 15:22:40 GMT

For MyXperia to work

Your phone has to be on
either data or wifi has to be on
your google account has to be on the phone
MyXperia has to be on

Re: xperia z

Uliwooly — Tue, 11 Mar 2014 15:23:57 GMT

https://myxperia.sonymobile.com/

What is my Xperia?

If you happen to misplace your Xperia™ device, the my Xperia service helps you to find it and protect private information by locking your device or even deleting all information on your device. The my Xperia service is offered by Sony Mobile Communications free of charge.

The my Xperia service uses the Google account on your device. If you are using several Google accounts on your device, you can sign in with any of them. You can connect several devices to my Xperia, using the same Google account.

For the my Xperia service to work, your smartphone or tablet must be turned on and has to have a working data connection.

Locate

The Locate function helps you to find your Xperia™ device, by locating it on a map. If my Xperia cannot find your device immediately, an email is sent to your Google account once your device has been located.

Sound alert

If you misplace your device, for example, when you are at home, you can make it play a sound to help you find it. The sound alert overrides all volume settings on your device and plays the sound on full volume.

Lock

You can lock your device with a four digit PIN code. The PIN code that you choose replaces the existing screen lock (e.g. pattern, PIN, password) on your device.

When you lock the device you can also write a message that will be displayed on the screen of your device when it is found. You can also set a phone number where the finder can reach you.

When you lock your device using my Xperia, a confirmation message is sent to your Google account.

Erase

If you want to make sure that nobody gets hold of any private information on your misplaced device, you can erase the data remotely. You can choose to erase the data on internal memory, memory card or both. Once the data has been erased, it can only be restored if you have a backup.

When you erase your device using my Xperia, a confirmation message is sent to your Google account.

Getting started with my Xperia Download and activate my Xperia

Install the my Xperia application on your device. Find and tap Settings > About phone > Software update > New apps > My Xperia and tap the install icon.
Activate my Xperia on your device. Find and tap Settings > Xperia > My Xperia > Activate.
An email is sent to your Google account to confirm that your my Xperia account is activated.

Verify that my Xperia is working

From a computer or another device, verify that your my Xperia account is working by using the Locate, Alert sound or Lock function. If nothing happens, find and tap Settings > Xperia > My Xperia > Enable necessary services on your device. Then verify that my Xperia is working.

Troubleshooting My device does not appear when I login to my Xperia

Make sure you have activated my Xperia on your device. Follow the steps in Getting started with my Xperia.
Make sure you are logged in to the same Google account on the my Xperia web site and your device.

I try to locate, alert, lock, or erase my device using my Xperia, but nothing happens

If you are using the Extended standby mode / STAMINA mode on your device, mobile data is automatically disabled when the screen is off. This prevents my Xperia to locate, lock, erase or alert your device. Use another phone and call your cell phone to wake up the screen. Then try again to locate, alert, lock, or erase your device.
If your device is turned off when trying to locate, alert, lock or erase, the function will be carried out as soon as the device is turned on again.
If you lost your device when being abroad, and it does not have data roaming turn on, my Xperia cannot control your device.
If you are unlucky, the person who has found your device turns it off, inactivates my Xperia or disables any necessary service, my Xperia will not be able to control your device.

I cannot find my Xperia on my device after download and install

Find and tap Settings > Xperia > My Xperia.

I cannot remember the PIN code I used to lock my device

You can lock you device again with a new PIN code, and then unlock your device using that PIN code.

Re: xperia z

fyzal — Mon, 25 Aug 2014 17:37:03 GMT

i didn't lost my xperia zl. however, i wanted to try myxperia to see whether it's working or not. myxperia can locate my phone, but when i try to lock the phone, or do the sound alert, nothing happen. what should i do to make these work?

Re: My Xperia can't locate my phone

adelle — Sat, 13 Sep 2014 14:35:39 GMT

my xperia Z was. Stolen last night while im dead asleep. Can not use my smart watch because it was disconnected. I tried to locate it with my xperia.. It says cannot locate my phone, in fact ibwas able to do it when i activated my phoneand sent me an email saying phone was found... Now when it was real lost, can not locate it.. I have also read that offline access, meaning kt can locate phone when it is turned off.. Why it cant locate it? Pain in the **bleep**... Can anyone help me to find it?

Re: My Xperia can't locate my phone

Matindi8 — Thu, 23 Oct 2014 02:15:36 GMT

i have same problem.. can't locate my stolen phone last night..i am hoping for immediate solution..

Re: My Xperia can't locate my phone

Buckleberry — Wed, 27 May 2015 09:57:56 GMT

the phone must be on to be located so if your battery is drained, it ain't gonna work people!

Re: My Xperia can't locate my phone

krams — Mon, 07 Sep 2015 12:18:11 GMT

Hello Sony,

After I press the erase button can I still locate my phone? Now I cannot chose the locate or lock my sony phone from myxperia website.

Re: My Xperia can't locate my phone

rydencassidy — Mon, 11 Jan 2016 16:11:14 GMT

can I locate my xperia when my wifi and data is off? And only the gprs is open.

Re: My Xperia can't locate my phone

XperiaLover77 — Tue, 19 Jan 2016 18:44:10 GMT

Does find my xperia relies on the owners google account intact on the phone? That is a bad design I think. It should rely on IMEI or UID broadcast of some sort. So if someone deletes everything from it, reformat it etc, it could still be found when it is turned on. My T2 was stolen too, and find my xperia is useless.

Re: My Xperia can't locate my phone

archloe — Tue, 03 May 2016 09:20:20 GMT

my xperia doesnt have a sim card on it does that mean i wont be able to locate it? i left it somewhere and when i came back it was gone

Re: xperia z

Dhaval11 — Sun, 19 Jun 2016 14:23:38 GMT

but, chances of root by robbery,then how to help us ur support ??

Re: My Xperia can't locate my phone

lg9 — Fri, 10 Nov 2017 14:18:18 GMT

this makes Xperia locate ineffective period

Re: My Xperia can't locate my phone

Les2504 — Fri, 15 Dec 2017 12:30:51 GMT

Don't bother activating this feature - it will not help you find a stolen phone, and it does the same as Google's Find My Device. My phone was stolen months ago and this was no help!

Re: My Xperia can't locate my phone

355819065217113 — Mon, 06 Aug 2018 09:49:09 GMT

my phon is find